Very much like with CO, the mail system will occasionally eat a letter containing items. It sits at "Sending, please wait" until you finally have to abort it, and then you don't get the item back and the recipient never receives it. If I recall, CO implemented a patch that fixed the problem, as well as sent all those items along to their intended destinations. (Meaning the items weren't actually eaten at all.)
EDIT: After logging out for an hour and going back, the items were back in my inventory. So at least it's failing correctly, but it still seems to time out quite a bit.
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