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Craptacular support from the makers of Star-Trek Offline

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Can't activate my storebought preorders Retail key gives me the good ole "not a known product" ********

Put in a ticket over 2 days ago

no response

Hey even better, they seem to know the time that we Australians play and have a laugh by bringing down the servers for planned maintainance and patching to fix insignificant bugs rather than the ones the swathes of paying customers are having with preorder items.

What the hell happened to the customer support? was there ever customer support? my job involves e-mail suport and any ticket being even 1 day old is atrocious. the only way I see this being possible is if there are so many people complaining about this ********. other than that the ****ers at cryptic could just be lazy


Great work cryptic, you convinced me to buy two copies of the game and then proceeded to **** all over my chest.

Before any of you e-hero's tell me to harden up and deal with it A) Get ****ed B) I paid close to $200AU all up so don't tell me I should just bear with it. I paid good money for a pile of TRIBBLE
Post edited by baddmoonrizin on
«1

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    You are probably the only person who is having issues. I am suprised they haven't fixed your issue by now.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    cryptic have no customer support. they dont give a **** as long as we are filling there greedy pockets all pre order items should have been tested in closed/open beta but instead we get **** all. iv submitted numerous tickets and emails with no response its champions online all over again
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Staran wrote: »
    You are probably the only person who is having issues. I am suprised they haven't fixed your issue by now.

    are you ****ing SERIOUS?

    Jesus christ man, have a look around the forums. plenty of other poor souls can't activate, can't assign unlock items to their BO's, have the wrong goddamn preorder items, missing mini-skirts, downtime during the prime playing time for this country
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    are you ****ing SERIOUS?

    Jesus christ man, have a look around the forums. plenty of other poor souls can't activate, can't assign unlock items to their BO's, have the wrong goddamn preorder items, missing mini-skirts, downtime during the prime playing time for this country

    So what are you saying, exactly.
    How do you feel?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i can't log in, past the patcher, my ticket was made on the 18thof january, only now iam i getting a reply from CS, and guess what, most of it is UN helpfull, there not even trying to explain WHAT it is that its "unable to authenticate" and thing is many, MANY poeople in champions are getting this problem so why is nothing being done about it?

    i have to agree, not the best Customer service response.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    While I sympathize with your ticket not being handled in a timely fashion, don't complain about the maintenence time. If it wasn't during primetime in Australia, it'd have to be during prime time somewhere else, so wanting the time to be convenient just for you is ignorant and selfish. MMO companies have determined that particular time is the best time to do the maintenence as it inconveniences the least amount of people.

    It's an American game so will predominantly conform to American time zones, not an Australian one, so unfortunately the times will be inconvenient to you. That's something that can't be changed that you're going to have to deal with. You can't make everyone happy on this issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    and another thing when they do respond its a ****ing automated response that tells you nothing
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Staran wrote: »
    So what are you saying, exactly.
    How do you feel?

    I'm saying i want some goddamn support, not responses once every 7 days. I want to be able to activate my key and use the bloody special unlocks i paid for. and the game i paid for.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I feel your pain. How about taking a hot bath. A nice cup of coco. Talking to your loved ones. Taking a nice stroll in the park.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Can't activate my storebought preorders Retail key gives me the good ole "not a known product" ********

    Put in a ticket over 2 days ago

    no response

    Hey even better, they seem to know the time that we Australians play and have a laugh by bringing down the servers for planned maintainance and patching to fix insignificant bugs rather than the ones the swathes of paying customers are having with preorder items.

    What the hell happened to the customer support? was there ever customer support? my job involves e-mail suport and any ticket being even 1 day old is atrocious. the only way I see this being possible is if there are so many people complaining about this ********. other than that the ****ers at cryptic could just be lazy


    Great work cryptic, you convinced me to buy two copies of the game and then proceeded to **** all over my chest.

    Before any of you e-hero's tell me to harden up and deal with it A) Get ****ed B) I paid close to $200AU all up so don't tell me I should just bear with it. I paid good money for a pile of TRIBBLE

    Craptacular and Asstastic are my words, I give you permission to use Cryptastic though, that is one step below Craptactular and Asstastic.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Staran wrote: »
    You are probably the only person who is having issues. I am suprised they haven't fixed your issue by now.

    Are you serious? I am still waiting for a reply to an accounting ticket I filed on the 26th! :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I'm saying i want some goddamn support, not responses once every 7 days. I want to be able to activate my key and use the bloody special unlocks i paid for. and the game i paid for.

    faster support = picking up the phone

    dont wait for emails to get back to you when they are probly flooded with them(or tickets)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    wrote:
    faster support = picking up the phone

    dont wait for emails to get back to you when they are probly flooded with them(or tickets)
    thats fine if ur in america most of us arent
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    laz1985 wrote: »
    thats fine if ur in america most of us arent

    they dont have phones where you are at?

    god man i feel sorry for you
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    thevedis wrote: »
    faster support = picking up the phone

    dont wait for emails to get back to you when they are probly flooded with them(or tickets)

    if they can give me a local number I will, however I shouldn't have to chase the ****ers up on this
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    wrote:
    they dont have phones where you are at?

    god man i feel sorry for you
    no i dont mean that! i mean im not paying sky high international call rates
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    if they can give me a local number I will, however I shouldn't have to chase the ****ers up on this

    you can always call them up and ask them for a local number :)

    no seriously i feel ya on that, unfortunately, their phones have to be located somewhere, someone will always be affected by this
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    thevedis wrote: »
    you can always call them up and ask them for a local number :)

    no seriously i feel ya on that, unfortunately, their phones have to be located somewhere, someone will always be affected by this

    Which is the whole point of the ticketing system.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Pandajuice wrote: »
    While I sympathize with your ticket not being handled in a timely fashion, don't complain about the maintenence time. If it wasn't during primetime in Australia, it'd have to be during prime time somewhere else, so wanting the time to be convenient just for you is ignorant and selfish. MMO companies have determined that particular time is the best time to do the maintenence as it inconveniences the least amount of people.

    Yeah, Europe and Oceania must be such a small amount of users...

    Push it back 2 hours. then it'll only affect the tiny country of New Zealand.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Yeah, Europe and Oceania must be such a small amount of users...

    Push it back 2 hours. then it'll only affect the tiny country of New Zealand.

    and then all those people in new zealand will complain

    the cycle continues
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    By my count we (as in, the community) have opened over 200,000 tickets in the past three days.

    I don't know what they feed you for breakfast over in Australia, but where I hail from, the average support team consists of ten to twenty people and can effectively work through five hundred tickets a day.


    As for your key, first just try typing it in every which way you can think of. I had the same TRIBBLE with my open beta key and the WoK admiral uniform key. In the end I just typed them in as one long word with no dashes or spaces, and they were autoformatted and accepted.

    Failing that, if you're sure you've tried it every way you can think of, and it's still invalid, contact your retailer. Explain the situation, and I'm sure you can devise some method of proving to them that your key is invalid, they may well replace the key for you.


    And to all the people who seem incapable of doing anything other than childish sniping and personal attacks on other individuals or entities... just think about how often you yourselves have said on here that people like that are the problem in MMO communities. Afterwards, take a long hard look at your conduct as if you were analyzing that of another individual.

    The devs are to blame for any TRIBBLE-ups with the game, but the state of this community is solely down to it's members. I.e. you, me, him over there and that chick in the corner. You want people - devs included - to listen to the community?

    Then let's all cut this petty TRIBBLE and give them a community to listen to.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    On the downtimes all I can say is man up.

    The server has to go down sometime for patching. Someone somewhere will be inconvenienced.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    thevedis wrote: »
    and then all those people in new zealand will complain

    the cycle continues

    two islands

    at the moment it's "America **** yeah! by the way **** you europe, asia and australia!"
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    two islands

    at the moment it's "America **** yeah! by the way **** you europe, asia and australia!"
    its more like we'v got your money now **** OFF
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    in the meantime til you get support, let me make a few suggestions

    all capital letters, no spacing, no dashes, just type out your product key as is(people try to insert their own dashes often and get the product not found error)
    see if that works

    if you have tried that, well, dont know what to tell you
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Kupanda wrote:

    As for your key, first just try typing it in every which way you can think of. I had the same TRIBBLE with my open beta key and the WoK admiral uniform key. In the end I just typed them in as one long word with no dashes or spaces, and they were autoformatted and accepted.

    I copy pasted it directly from the email from EB Games Australia. I also tried the different possibilities for the past few days. nothing. nada

    The fact they have had a tonne of support request proves that they had this child prematurely. put it back in. it needs to bake for another year.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I copy pasted it directly from the email from EB Games Australia. I also tried the different possibilities for the past few days. nothing. nada

    The fact they have had a tonne of support request proves that they had this child prematurely. put it back in. it needs to bake for another year.

    dont copy and paste it

    open a note pad

    take out all the dashes

    and then put it in



    i did the same with CO(which uses the same product registration) back when it came out and it gave me that error too
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Kupanda wrote:
    I don't know what they feed you for breakfast over in Australia, but where I hail from, the average support team consists of ten to twenty people and can effectively work through five hundred tickets a day.

    They eat vegemite on toast.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Staran wrote: »
    You are probably the only person who is having issues. I am surprised they haven't fixed your issue by now.

    Too funny. I can appreciate this poster's wry sense of humor.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    thevedis wrote: »
    dont copy and paste it

    open a note pad

    take out all the dashes

    and then put it in



    i did the same with CO(which uses the same product registration) back when it came out and it gave me that error too

    Been there, done that.
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