Can't activate my storebought preorders Retail key gives me the good ole "not a known product" ********
Put in a ticket over 2 days ago
no response
Hey even better, they seem to know the time that we Australians play and have a laugh by bringing down the servers for planned maintainance and patching to fix insignificant bugs rather than the ones the swathes of paying customers are having with preorder items.
What the hell happened to the customer support? was there ever customer support? my job involves e-mail suport and any ticket being even 1 day old is atrocious. the only way I see this being possible is if there are so many people complaining about this ********. other than that the ****ers at cryptic could just be lazy
Great work cryptic, you convinced me to buy two copies of the game and then proceeded to **** all over my chest.
Before any of you e-hero's tell me to harden up and deal with it A) Get ****ed

I paid close to $200AU all up so don't tell me I should just bear with it. I paid good money for a pile of TRIBBLE
Comments
are you ****ing SERIOUS?
Jesus christ man, have a look around the forums. plenty of other poor souls can't activate, can't assign unlock items to their BO's, have the wrong goddamn preorder items, missing mini-skirts, downtime during the prime playing time for this country
So what are you saying, exactly.
How do you feel?
i have to agree, not the best Customer service response.
It's an American game so will predominantly conform to American time zones, not an Australian one, so unfortunately the times will be inconvenient to you. That's something that can't be changed that you're going to have to deal with. You can't make everyone happy on this issue.
I'm saying i want some goddamn support, not responses once every 7 days. I want to be able to activate my key and use the bloody special unlocks i paid for. and the game i paid for.
Craptacular and Asstastic are my words, I give you permission to use Cryptastic though, that is one step below Craptactular and Asstastic.
Are you serious? I am still waiting for a reply to an accounting ticket I filed on the 26th! :mad:
faster support = picking up the phone
dont wait for emails to get back to you when they are probly flooded with them(or tickets)
they dont have phones where you are at?
god man i feel sorry for you
if they can give me a local number I will, however I shouldn't have to chase the ****ers up on this
you can always call them up and ask them for a local number
no seriously i feel ya on that, unfortunately, their phones have to be located somewhere, someone will always be affected by this
Which is the whole point of the ticketing system.
Yeah, Europe and Oceania must be such a small amount of users...
Push it back 2 hours. then it'll only affect the tiny country of New Zealand.
and then all those people in new zealand will complain
the cycle continues
I don't know what they feed you for breakfast over in Australia, but where I hail from, the average support team consists of ten to twenty people and can effectively work through five hundred tickets a day.
As for your key, first just try typing it in every which way you can think of. I had the same TRIBBLE with my open beta key and the WoK admiral uniform key. In the end I just typed them in as one long word with no dashes or spaces, and they were autoformatted and accepted.
Failing that, if you're sure you've tried it every way you can think of, and it's still invalid, contact your retailer. Explain the situation, and I'm sure you can devise some method of proving to them that your key is invalid, they may well replace the key for you.
And to all the people who seem incapable of doing anything other than childish sniping and personal attacks on other individuals or entities... just think about how often you yourselves have said on here that people like that are the problem in MMO communities. Afterwards, take a long hard look at your conduct as if you were analyzing that of another individual.
The devs are to blame for any TRIBBLE-ups with the game, but the state of this community is solely down to it's members. I.e. you, me, him over there and that chick in the corner. You want people - devs included - to listen to the community?
Then let's all cut this petty TRIBBLE and give them a community to listen to.
The server has to go down sometime for patching. Someone somewhere will be inconvenienced.
two islands
at the moment it's "America **** yeah! by the way **** you europe, asia and australia!"
all capital letters, no spacing, no dashes, just type out your product key as is(people try to insert their own dashes often and get the product not found error)
see if that works
if you have tried that, well, dont know what to tell you
I copy pasted it directly from the email from EB Games Australia. I also tried the different possibilities for the past few days. nothing. nada
The fact they have had a tonne of support request proves that they had this child prematurely. put it back in. it needs to bake for another year.
dont copy and paste it
open a note pad
take out all the dashes
and then put it in
i did the same with CO(which uses the same product registration) back when it came out and it gave me that error too
They eat vegemite on toast.
Too funny. I can appreciate this poster's wry sense of humor.
Been there, done that.