test content
What is the Arc Client?
Install Arc

inputing codes when sefver down

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hi all just wondered if it was safe to input my codes while the servers were down, I'm new to MMO's so no rants please
Post edited by baddmoonrizin on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Yeah. There's no problem putting in codes as long as the Account page is up on the main site.

    And welcome to the world of MMOs. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    yep you can so long as there account server isnt down.

    if its down it will just tell you with a red banner when you try input a code.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Cosmic_One wrote: »
    Yeah. There's no problem putting in codes as long as the Account page is up on the main site.

    And welcome to the world of MMOs. :)

    Thank you will try inputting the codes now
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I put in the code form my DS9 uniforms and a subscription came up instead?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I believe when you put that code in (from the Gold Edition right?) it just shows: STO Gold Edition - you'll need to input the code from the game manual too (which is a 'standard' edition code).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    theres a problem with that bonus item, there working on it.

    its why i aint used mine yet :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    The code on the slip of paper is your uniforms, the code on the back of the manual is the retail key. When you activate the code from the manual, it will say STO Retail, the one from the paper will say STO Gold Edition (I'm assuming this is the one you are talking about).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    As others have noted, there's a few different server clusters involved for an MMO. Star Trek Online is run across hundreds of machines. The game can be down, but the account/billing service can still be running. Or vice-versa; the game can be up and account service can be down.

    Even within an MMO's game world, it's possible to have...for example, all the servers that run Deepspace Station K7 be down, while the rest of the game is okay. That happened yesterday.

    Regarding the codes:- yeah, there's two keys you need to enter with the Gold Edition.

    When you register a new game, the account service will prompt you for your personal details - credit card, debit card, and so on...so it can put you on a subscription plan. It will automatically prompt you for a subscription choice.

    Here's the important thing: It will not charge your card or paypal account yet. It sets you up for a subscription, but the sub only takes effect AFTER your 30 free days of game time expires.

    So you can, after registering, immediately go and cancel the sub plan.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    You assumed correctly, Guess I just gotta wait now til the servers are back up to see if I can get the uniforms

    Thanks for all your help!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    They're supposed to be up in 30 minutes. Yay new servers.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Thats all managed by their web services which are on a different server, otherwise this forum would be down ;)
This discussion has been closed.