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want support, but i don't speak german!!!

SystemSystem Member, NoReporting Posts: 178,019 Arc User
ok, I just went to the support link from the main page as I have a question about my subscription, (I think there is a mistake, in my favour and i'm just too darn honest!) But when i get there, everything, apart from the downtime anouncement and the right hand links is in german.

Now I am an EU player, but a UK EU player and my knowledge of german is very limited so please can you sort this out?


EDIT: Oh, and changing the flags doesn't help at all, the flags say us/uk, but the text is german!
Post edited by baddmoonrizin on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Same thing here. I think something at their servers is borked atm and they'll fix it when they get around to it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Gremnosh wrote: »
    Same thing here. I think something at their servers is borked atm and they'll fix it when they get around to it.

    something is definatly borked, but they may not know about it, and this is about the only way I can see to let them know!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    MEIN STROODLE!!!!!!!!!!!!

    Anyways back on topic yea LOL i keep getting german text everywhere to on the main site, personally i get a kick out of it, worth a good laugh
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    xDarkaix wrote: »
    MEIN STROODLE!!!!!!!!!!!!

    Anyways back on topic yea LOL i keep getting german text everywhere to on the main site, personally i get a kick out of it, worth a good laugh

    lol, I can imagine. I'm just trying to let them know I think they have given me 1 or 2 months more free time than they should have... I defiantly set 1 month recuring but next bill date says 04/05/10! Surely that isn't right... is it?? even if it is the US date format of mm/dd/yy that puts it as the 5th of april... do I really get febuary and march free???

    Not gonna complain if I do, but don't want to keep it to myself and have them figure it out later and sting me for a missed payment or some such!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Data_angel wrote: »
    lol, I can imagine. I'm just trying to let them know I think they have given me 1 or 2 months more free time than they should have... I defiantly set 1 month recuring but next bill date says 04/05/10! Surely that isn't right... is it?? even if it is the US date format of mm/dd/yy that puts it as the 5th of april... do I really get febuary and march free???

    jesus christ why are you complaining about free game time

    some people
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    jesus christ why are you complaining about free game time

    some people

    edited my message as you posted.... not complaining, but don't want to get in trouble if they figure out their mistake and sting me with it later!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Is it still in german even if you change the language on top of the window? (the little flag icon)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    technotica wrote: »
    Is it still in german even if you change the language on top of the window? (the little flag icon)

    yes, I did say that at the end of my OP!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I suggest clearing your cookies, then going back to the website and making sure you have the US/UK flag selected.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Purely off-topic, sorry. Data_Angel, your nick wouldn't happen to have a connection with a game called Ripper would it? Just wondering if it's a coincidence or not. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    try this link:
    http://www.startrekonline.com/support/billing

    Thankfully its in english :p
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Gremnosh wrote: »
    Purely off-topic, sorry. Data_Angel, your nick wouldn't happen to have a connection with a game called Ripper would it? Just wondering if it's a coincidence or not. :)

    Nope, never played the game. The origin of my name come from teletext chat/letters page for the UK Sci-fi channel. I used 2 different names there, Data (for obvious reasons) and Black Angel. But due to some fraud and people pretending to be other people and greifing they locked it to 1 ID per phone line, so I merged the 2. And chose to go for that particular mergin ecause Data Angel is a cyber punk term for a deckers manifestation in the net... aka Avarar.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Genex wrote: »
    try this link:
    http://www.startrekonline.com/support/billing

    Thankfully its in english :p

    it is, thanx :-)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    reiella wrote: »
    I suggest clearing your cookies, then going back to the website and making sure you have the US/UK flag selected.

    Nope, same oddness going on here.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    The funny thing is three hours ago it was only availible in english, even if you chose german.
    I guess their site only supports one language at a time. :)
This discussion has been closed.