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launcher not working

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I get the following message when I try to load the game: Trying to update the launcher, please be patient, tried connecting one time, and then a popup appear saying patch error a file was locked that cant be opend for writing

:confused::confused::confused:
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    You probably need to run the launcher as Administrator (right click -> run as Admin). Did you install to Program Files and are you running Vista/Win7?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I am running as admin and am using windows XP
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Right, I'm having a similar problem, only difference with mine is I have no pop up and also this worked during closed and open beta.. any help?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Marnela wrote:
    Right, I'm having a similar problem, only difference with mine is I have no pop up and also this worked during closed and open beta.. any help?
    For you, run http://files.champions-online.com/ShowLauncherWindows.exe
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    wrote:
    I am running as admin and am using windows XP
    Anything else that might be locking the file? Check for any zombie copies in Task Manager for example.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    same here and i downloaded it via steam...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    coderanger wrote:

    I've been having the same problem, how exactly is this file meant to help? It just resizes my firefox window.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    coderanger wrote:
    Anything else that might be locking the file? Check for any zombie copies in Task Manager for example.

    zombie copies? what is that?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    coderanger wrote:

    Thank you ^_^ what exactly does that do? Because I wouldn't have thought a resized web browser would help with the launcher :\
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Silvestra wrote: »
    I've been having the same problem, how exactly is this file meant to help? It just resizes my firefox window.

    you can also try this

    •Launch your Champions/star trek Online Launcher. It will do the whole sit there on taskbar and tray with nothing showing.
    •Open up task manager (right click on task bar, select Task manager, or press ctrl+alt+del and select Task manager).
    •In task manager, minimize and then maximize said champions/star trek online launcher program through task manager (right click on the champs/star online application in the taskbar list.)

    Tormey
    zombie process are process that have not shutdown correctly so are left running in the process table.

    so look for any other gameclient.exe that may be runing in the task manager process listing when your game is shut down .
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    sorry but inow have this problem too - was logged in and playing - got disconnected and now cant load the launcher - its just stuck on trying to update - this is the case for both STO and Champs!

    Tried the link above - doesnt do squat - please advise!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    ok - i rebooted and it still didint work - i had to go back to reinstalling to get it work - luckily i kept my original D2d vversion and have a fast broad brand connection to pacthed it up quite quickly!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    My brother is currently getting this issue and is currently reinstalling to see if that solves the problem!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Sorry to double post, but even a reinstall didn't work for my brother. Dev's: any ideas?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Also having this problem, Nettest from the websites show the ports are getting responses.

    Launcher just doesnt get to the stage where I'm seeing a launcher window, just the little box that says launcher Update.

    Frustrating, been at this stage for 2 days also.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Also having this problem, Nettest from the websites show the ports are getting responses.

    Launcher just doesnt get to the stage where I'm seeing a launcher window, just the little box that says launcher Update.

    Frustrating, been at this stage for 2 days also.

    check that you have IE not set to work offline also clearing the IE cache sometime helps with launcher stuck. assuming your nettest has value of 300-500 in column 1 and 3 and around 20 for column 2
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have same issue, Trying to update the launcher, please be patient. I am running it on administrator, stopped my firewall to check if that was causing the problem, and checked task manager to see if more than one app of the game was working, all to no avail.
    am still sitting with this message any help here? running windows 7, browser is firefox.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Same problem. "Trying the update the launcher" and then a hangs for a few minutes, and then I get "The patch server could not be found"

    Devs, please help. I sure would like to play this game.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    hootna_me wrote:
    I have same issue, Trying to update the launcher, please be patient. I am running it on administrator, stopped my firewall to check if that was causing the problem, and checked task manager to see if more than one app of the game was working, all to no avail.
    am still sitting with this message any help here? running windows 7, browser is firefox.

    Although you are using firefox
    the launcher still uses the MSHTML which is also used by IE. if the a problem that is caused by MSHTML using IE to fix it is easier than reinstalling windows.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    hootna_me wrote:
    I have same issue, Trying to update the launcher, please be patient. I am running it on administrator, stopped my firewall to check if that was causing the problem, and checked task manager to see if more than one app of the game was working, all to no avail.
    am still sitting with this message any help here? running windows 7, browser is firefox.

    Although you are using firefox
    the launcher still uses the MSHTML which is also used by IE. if the a problem that is caused by MSHTML using IE to fix it is easier than reinstalling windows.


    you can also see if you have a bad dns cache . Clearing the DNS will fix that
    at the run/command prompt enter
    ipconfig /flushdns
    this clears the cache and forces the dns to resolve for the patcher server.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Bought the game today, had to shop around to find it, got home, installed, clicked all the e-mail links and......

    nothing.

    Just sits there at the cryptic launcher auto update. Ive tried everything from my ports to disabling my firewalls and nada. Ive sent a ticket for help but so far nothings happening there either. I'd just like to know what the problem is, is it that the servers are full, is it that im doing something wrong at my end, is it a glitch that cryptic need to sort out cos at the moment im £35 out of pocket and sat in limbo because I cant work out how to get this going :eek:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    I'm having the same issue here. None of the above solution seem to work. I've been able to install and patch the game on my windows 7 Laptop no problem, but even after transferring game files the same thing on my Windows XP desktop. When I run the Task Manager even though the Processes show StarTrekOnline.exe there is nothing in the applications tab related to STO.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    I'm using my phone to tether because my internet is down (comcast fail), and the launcher is stuck at "loading please wait". Is it because 3G isnt fast enough? or is something else going on?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2010
    wrote:
    I'm having the same issue here. None of the above solution seem to work. I've been able to install and patch the game on my windows 7 Laptop no problem, but even after transferring game files the same thing on my Windows XP desktop. When I run the Task Manager even though the Processes show StarTrekOnline.exe there is nothing in the applications tab related to STO.
    Run http://files.champions-online.com/ShowLauncherWindows.exe
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