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Forums > Home› Star Trek Online General Discussion

Steam pre-order not working - FEEDBACK

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited September 2023 in Star Trek Online General Discussion
Hey all. I've read a few threads about people not being able to start their STO subscription but this issue appears to be unique.

I've ordered the DDE from Steam and it works fine, my subscription is in, I've got lots of nice little goodies for my characters.

However, my girlfriend has tried activating her version of STO but currently can't play the game.

Steam gave her a code to use to activate her STO account. She didn't know where it had to be entered, it was only because I happened to know already that there was an activation page at www.startrekonline.com/activate that she found it. She tried to enter her key only to be told it was already in use. We've checked her account dashboard and it says she has a STO - pre order activated, so I'm assuming that she's just been given the same key, twice.

It would seem the problem lies in the fact she has not selected any sort of payment method but she currently has no option to set up a payment method.

She is currently locked out of the game. What can be done to rectify this error?
Post edited by baddmoonrizin on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Mosseman wrote:
    What can be done to rectify this error?



    By going to the retailer that sold you the apparently defective key.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    She already has a valid license to the game, she entered it during the OB and of course, never was given payment options as a result.

    Now she can't set up a subscription at all and as such, isn't allowed into the game.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Steam gives you a pre-order key AND a live key.

    Go to steam, right-click on STO on the game list, look at the keys, there should be two.

    FYI, i have a similar problem, but my Steam code is invalid......last time i ever buy anything through Steam :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    You get Two keys from steam, one pre-order and one retail key
    see this image: http://canazza.files.wordpress.com/2010/02/steamstokey.jpg
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Ah, that works a charm, thank you. It looks like Steam was trying to tell her the same code she was using during beta rather than the proper retail code.

    Many thanks, chaps.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    edit: nvm glad you got it staightened out.
This discussion has been closed.