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Forums > Home› Star Trek Online General Discussion

I preordered from Amazon and my game won't arrive until Feb 10th. Help?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited September 2023 in Star Trek Online General Discussion
How do I avoid getting my account closed or not being able to play until it arrives?


Greetings from Amazon.com.

We thought you'd like to know that we shipped your items, and that this
completes your order. Your order is being shipped and cannot be changed
by you or by our customer service department.

You can track the status of this order, and all your orders, online by
visiting Your Account at http://www.amazon.com/gp/css/history/view.html

There you can:
* Track your shipment
* View the status of unshipped items
* Cancel unshipped items
* Return items
* And do much more

The following items have been shipped to you by Amazon.com:
Qty Item Price Shipped Subtotal

Amazon.com items (Sold by Amazon.com, LLC):

1 Star Trek Online $46.99 1 $46.99

Shipped via USPS

Tracking number:
Item Subtotal: $46.99
Shipping and handling: $3.27

Pre-order Guarantee: $0.00

Promotion Applied: $0.00

Total: $50.26

Paid by Visa: $8.12

Paid by Gift Certificate: $42.14

Our Pre-order Price Guarantee covers one or more item(s) in this order. If
the Amazon.com price decreases between the time you place your order and
the end of the day of the release date, you'll receive the lowest price.

This shipment was sent to:



via USPS (estimated delivery date: February 10, 2010).

For your reference, the number you can use to track your package is
.Visit http://www.amazon.com/wheres-my-stuff to
track your shipment.Please note that tracking information may not be
available immediately.

If you need to print an invoice for this order, visit Your Account
(www.amazon.com/your-account) and click to view open and recently shipped
orders. Find the order in the list and click the "View order" button.
You'll find a button to print an invoice on the next page.

If you ever need to return an order, visit our Online Returns Center:
www.amazon.com/returns

If you've explored the links on the Your Account page but still need
assistance with your order, you'll find links to e-mail or call
Amazon.com Customer Service
in our Help department at http://www.amazon.com/help/
Post edited by baddmoonrizin on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    If you don't have the answer, could someone at least point me to the right, hopefully not so busy, forum?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Sorry mate im in the same boat, was told by EB games that they wont get stock for any pre-orders untill Feb8...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Come on. 10 pages back in 6 hours?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Eh.. Wonder how long you have left in headstart.. They mentioned extending it a bit for people to get their games shipped.. good luck!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Yeah, but I heard that I only have until the 6th.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have the same problem with Amazon UK. Shipped on 2nd/3rd but delivery any-time from 8th to then 11th. I dont even have my Borg BO yet. I thought they would have at least sent us our codes.

    Btw grace period ends on the 8th.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Loxanna wrote:
    I have the same problem with Amazon UK. Shipped on 2nd/3rd but delivery any-time from 8th to then 11th. I dont even have my Borg BO yet. I thought they would have at least sent us our codes.

    Btw grace period ends on the 8th.

    Amazon canceled my pre-order :( Least you'll get a Borg Bridge Officer eventually :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    smackphat wrote: »
    Yeah, but I heard that I only have until the 6th.

    I read *somewere* (TM) on the forums (Jackalope...?) that there was a grace peiod of 8 days. Tha would take you to the 10th without a retail key.

    Don't take my word for it though - like Farmer Maggot, I have a mind like a lumber room: thing wanted buried.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    In exactly the same boat, i was infomed a month ago by Amazon.co.uk that their was a change in the delivary dates for my products and i will not be recieving them on release, i just hope the grace period cryptic is giving us lasts until my boxes come!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Hmm... reading the thread again seems a whole slew of customers form the UK are having this problem. If it's a large problem with a sizable slice of the community, I'd bet they'll extend the grace period a few days.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    smackphat wrote: »
    How do I avoid getting my account closed or not being able to play until it arrives?


    Greetings from Amazon.com.

    We thought you'd like to know that we shipped your items, and that this
    completes your order. Your order is being shipped and cannot be changed
    by you or by our customer service department.

    You can track the status of this order, and all your orders, online by
    visiting Your Account at http://www.amazon.com/gp/css/history/view.html

    There you can:
    * Track your shipment
    * View the status of unshipped items
    * Cancel unshipped items
    * Return items
    * And do much more

    The following items have been shipped to you by Amazon.com:
    Qty Item Price Shipped Subtotal

    Amazon.com items (Sold by Amazon.com, LLC):

    1 Star Trek Online $46.99 1 $46.99

    Shipped via USPS

    Tracking number:
    Item Subtotal: $46.99
    Shipping and handling: $3.27

    Pre-order Guarantee: $0.00

    Promotion Applied: $0.00

    Total: $50.26

    Paid by Visa: $8.12

    Paid by Gift Certificate: $42.14

    Our Pre-order Price Guarantee covers one or more item(s) in this order. If
    the Amazon.com price decreases between the time you place your order and
    the end of the day of the release date, you'll receive the lowest price.

    This shipment was sent to:



    via USPS (estimated delivery date: February 10, 2010).

    For your reference, the number you can use to track your package is
    .Visit http://www.amazon.com/wheres-my-stuff to
    track your shipment.Please note that tracking information may not be
    available immediately.

    If you need to print an invoice for this order, visit Your Account
    (www.amazon.com/your-account) and click to view open and recently shipped
    orders. Find the order in the list and click the "View order" button.
    You'll find a button to print an invoice on the next page.

    If you ever need to return an order, visit our Online Returns Center:
    www.amazon.com/returns

    If you've explored the links on the Your Account page but still need
    assistance with your order, you'll find links to e-mail or call
    Amazon.com Customer Service
    in our Help department at http://www.amazon.com/help/

    Well theres a few things you can do:

    Contact Cryptic Customer service dept... perhaps they can extend headstart for you.

    See if you can use / buy someones CE guest pass to extend your account for a few days


    I was worried about headstart and when I was going to get my hard copy game, so I Pro-Ordered from Gamestop - Star Trek Online Collectors Edition - which they offered street date delivery if I did overnight delivery. Got it about 5pm EST. Already registered by account and setup monthly billing (Saving for Lifetime Membership)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Hey I hard my Amazon.co.uk ordered long ago, only to be told yesterday via E-mail that they "do not have enough copies" and so my order was cancelled. So if I want the pre-order I have to pay double the cost of what I WAS going to pay Amazon.co.uk and possibly face the same "out of stock" issues or I get the standard edition with a discount.... but NO Borg Bridge officer now or anything else.... AND the standard edition is not released until the 12th so I MAY have between 6-10 days not being able to play making my headstart... almost pointless.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    HogMaster_UK wrote:
    Hey I hard my Amazon.co.uk ordered long ago, only to be told yesterday via E-mail that they "do not have enough copies" and so my order was cancelled. So if I want the pre-order I have to pay double the cost of what I WAS going to pay Amazon.co.uk and possibly face the same "out of stock" issues or I get the standard edition with a discount.... but NO Borg Bridge officer now or anything else.... AND the standard edition is not released until the 12th so I MAY have between 6-10 days not being able to play making my headstart... almost pointless.

    How "long ago"...? I place my order with them in early December and thus far (fingers crossed) I've not received any cancellation notification from Amazon UK.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Would be nice to get someone from Cryptic to say something...but no..
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I ordered my Collectors edition from Amazon, itll get here on the 11th.

    So on the first of feb, day prior to deadline to get lifetime sub and get the borg race selection, I spent another 50 or so bucks at steam and payed to get the digital deluxe edition and bam, downloaded steam and recieved the key required to purchase lifetime sub. Once I get the collectors edition in the mail all ill do is add it to my account and bam ill get all the goodies and the borg bridge officer :)

    Not sure if that helps yah but thats what i did :P
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Except I'm not in the UK. :-P
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Contact support and see if they can help you.

    When I ordered mine I asked for next day delivery, and I changed it to release day when that was made available.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Believe they said yesterday that if you don't get your game on time to contact customer service and they might be able to help.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I'm in the amazon.co.uk boat here, too. Except I am in Ireland, so it will take around a week to get here even when/if they ship it.

    I wouldn't hold your breath for Cryptic extending the grace period. I was in the same situation with Champions Online, and that was during a UK postal strike. Loads of lifers were unable to play for a while.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    You're not going to like my answer, but here goes:
    Contact their CS and see if they will help. A forum post is not contacting CS.

    Chances are they won't be able to do anything.

    I can't fault them for this. You are currently playing the game (from their perspective) for free. That can't continue for long, they set a deadline for it to end.

    When dealing with online retailors and you MUST play the game on release, you need to pony up the expensive shipping and cross your fingers.
This discussion has been closed.