test content
What is the Arc Client?
Install Arc

Gamestop/Trymedia Digital Download cancelled email

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I had a feeling Trymedia was a half-TRIBBLE operation and they have proved it. I recieved the email below just now cancelling my preorder. For no reason..and the wonderful professional grammar and how understandable it is.....your order is now shipping, but wait...no it's cancelled. Your order been cancelled. All your cancellations are belong to us....

Here's my kick in the nuts. They say in the email I won't be charged...guess what? I check my account and I WAS CHARGED. Oh and of course Trymedia has NO PHONE NUMBERS to call and speak to someone with a heartbeat. You have to use online support and they say they will get back to you in 24-48. Never again will I purchase Digital product through Gamestop/Trymedia. What a rip off
Dear Keith XXXXXX,

Your Pre-order ID 170XXXX placed on 2010-01-29 09:48:21 is now shipping. However, we could not process your order.

Your order been cancelled, you have not been charged for the product, and nothing will be shipped to you.

If you would like to shop for other great downloadable games, please return to the GameStop Digital Download Shop: http://www.gamestop.com/downloadnow

YOUR PRE-ORDER RECEIPT *** You will not be charged for this product***
Pre-order placed on: 2010-01-29 09:48:21
Title: Star Trek Online
Qty: 1
Price: 49.9900
Tax: 0 (Rate: 0.0000)
Product Total: 49.9900
Title: Download Insurance
Qty: 1
Price: 3.9500
Tax: 0 (Rate: 0.0000)
Product Total: 3.9500
Post edited by baddmoonrizin on
«13

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I am having the same issue, but I don't know if they charged my CC (my CC got frauded a few days after I bought, so my bank issued me a new card and my billing history was toasted..

    now I've got a nightname on my hands: I have to fight w/ trymedia and or cryptic to find out if i can still get my TOS connie, I've got to fight with my bank to try and figure out if they did in fact, like you, charge me .. of course they can't automatically refund me because the old card was cancelled..

    AND I've gotta drive somewhere and buy a copy of the game.. $^&#%
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Your Pre-order ID 170XXXX placed on 2010-01-29 09:48:21 is now shipping and nothing will be shipped to you.
    Thanks for the good laugh :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Same here. Just got the email my order had been canceled because it was unable to ship......then when i logged in to the gamestop digital download site, i see a second order for the game (different order number than the canceled one) for 49.99 put in for today and my credit card was charged for it this afternoon.....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have stopped doing business with Gamestop after Trymedia wouldn't let me use more than 3kbps of their bandwidth to download Mass Effect. I attempted to cancel the purchase to discover that Trymedia and Gamestop do not offer cancellations on digital downloads. So I disputed the charge on my credit card, as I was never able to download the product and as such didn't receive it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Yeah I've gotten the exact same email. They also have charged my credit card after saying they wouldn't. I was in the process of canceling my preorder though (god it takes them forever to reply to CS requests), as i bought the game from somewhere else so essentially they have charged my card for goods I'm not going to receive that i don't want to receive. LOL what a TRIBBLE up.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Da3d3lus wrote: »
    Yeah I've gotten the exact same email. They also have charged my credit card after saying they wouldn't. I was in the process of canceling my preorder though (god it takes them forever to reply to CS requests), as i bought the game from somewhere else so essentially they have charged my card for goods I'm not going to receive that i don't want to receive. LOL what a TRIBBLE up.


    You too? Unbelievable, why would Gamestop be using such a mickey mouse company for their digital provider?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    They charged my card today. No emails from them at all yet. However when I log on to Gamestops site there is nothing listed on my order status, I know Trymedia is a separate company but I thought something would be listed on Gamestops site.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I too stupidly bought from gamestop/trymedia and they never sent me a headstart key or a connie code.. I tried to contact them about it and they give me a half assed response saying I got it already in my email when i did not.. they really are a crappy organzation and I too will never purachse from them again.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    logging into trymedias website, I noticed there are two orders under my name. Both have different order numbers, the first relates to the order I made on Jan 3. The second relates to a new order made at 1135pm on Feb 1 (not by me). The first says captured, the second pending. The email sent out saying the order has been cancelled relates to the Jan 3 order that is listed as captured.

    Something tells me this is a problem stemming from the issue they had at the start of January where the preorders were showing as refunded.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Oh this is so NOT GOOD for Cryptic.. They may not be directly responsble for the shipments but the buck stops with them.

    I see a CRAPLOAD of compensation coming this way...

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Cryptic's launch is going well so far.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Your order been cancelled, you have not been charged for the product, and nothing will be shipped to you.
    So p.i.s.s. off. Don't come back to us again. We TRIBBLE in your general direction.
    Best regards.

    SO LOL.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    edited my own stupidity.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Ngaio wrote: »
    So p.i.s.s. off. Don't come back to us again. We TRIBBLE in your general direction.
    Best regards.

    SO LOL.

    I know right?!? BUT, in the very same email:
    If you would like to shop for other great downloadable games, please return to the GameStop Digital Download Shop: http://www.gamestop.com/downloadnow


    Ummm, no I would not like to shop for other great downloadable games with you jackholes.....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    checked my bank and i got charged twice for this by trymedia.. way to fail guys.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Da3d3lus wrote: »
    Edited because the poster edited******.


    I don't think he meant to be insulting, I think he was just paraphrasing the email in his own colorfull way...:D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I don't think he meant to be insulting, I think he was just paraphrasing the email in his own colorfull way...:D

    Lol i know. edited my post as soon as the light bulb lit up.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i bought from gamestop, but i bought the deluxe etd , cd's and it said it was shipped today, im sorry some of u guys are aving trouble with gamestop, but i havent had any trouble with them , theyve kept thier word and my game is on its way, but i do feel for you guys , i would be ****ies too
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i bought from gamestop, but i bought the deluxe etd , cd's and it said it was shipped today, im sorry some of u guys are aving trouble with gamestop, but i havent had any trouble with them , theyve kept thier word and my game is on its way, but i do feel for you guys , i would be ****ies too

    It's not really Gamestop per se, but their Digitial Download provider, Trymedia. Well I guess ultimately it's a Gamestop problem because they chose to work with this POS company Trymedia.....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I think the problem has less to do with gamestop and more to do with trymedia. Though guilty by association I say. You should be careful who you partner with.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    With the exception of the email, I am in the same boat as you guys. It looks like Trymedia got a giant F from the BBB. URL posted below.

    http://www.bbb.org/greater-san-francisco/business-reviews/internet-services/trymedia-systems-in-san-francisco-ca-57089
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Frodorn wrote:
    With the exception of the email, I am in the same boat as you guys. It looks like Trymedia got a giant F from the BBB. URL posted below.

    http://www.bbb.org/greater-san-francisco/business-reviews/internet-services/trymedia-systems-in-san-francisco-ca-57089


    Man I always kick myself for not checking the BBB before I purchase. But you think you're ok working with a company through Gamestop. Lesson learned I guess.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Man I always kick myself for not checking the BBB before I purchase. But you think you're ok working with a company through Gamestop. Lesson learned I guess.

    I was thinking the same thing so don't feel bad. I know Trymedia is at fault, but Gamestop owns this vendor relationship and needs to take action. I hold Gamestop responsible. I am giving this until tomorrow before I take action.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    UGH! Not another company with an F on the BBB receiving business funneled to it from another company...

    It would have been one thing to have been able to know you planned to do business with TryMedia so that you could look them up... but from what I've read it wasn't made clear from the get go by GameStop that you would also be dealing with TryMedia.

    I've been noticing that a lot of companies form these kinds of relationships and the relationships seem to revolve around the electronic exchange of funds and services that are not entirely tangible. Thus making it more difficult to get a refund or to cancel transactions.

    In theory if a company drafts from your account and you have cancelled your order, while they likely WILL get your money back to you... during the short time they have your funds they could collect interest on it before they actually send your money back.

    sigh...

    I have to download my game from TryMedia... it was a gift... and my TryMedia download cart says it is empty. funfun.

    Edited for another perspective:

    Perhaps GS simply has a deal with TM to allow you to download the game client...

    But once you have the retail key couldn't you download the client from anywhere?

    This leaves me wondering if GS will provide the key or if TM will be providing the key?

    Since I bought the digital edition I understand that mostly what I'm paying for is the key so if TM is only there to provide a conveniant client download I suppose I can live with that.

    If TM is providing the key and not GS then I do not feel very good about the whole deal and would not purchase from GS online again.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I wonder if Cryptic will honor the purchases of those affected by this? I haven't received an email from them yet, but I went with Gamestop's DDE for the Connie and the DDE bonuses.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    CenterSeat wrote: »
    I wonder if Cryptic will honor the purchases of those affected by this? I haven't received an email from them yet, but I went with Gamestop's DDE for the Connie and the DDE bonuses.

    Have you loggrg into the website to check the status of your order? It should say "captured" which means they put through a pre-auth for the amount to hold it. I would worry if it still says pending. I have never had a problem with trymedia Ive downloaded quite a few games from the website. Click on my account then look down below where it asks for email and password. You will see a link that says login to your digital download (or just download) account here. Click that then login using the info from preorder.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I also go the email from Gamestop! I have bought from them before and have not had trouble.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I also go the email from Gamestop! I have bought from them before and have not had trouble.

    you have to login to the digital download section, its a link below the login boxes.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I've logged in and it says the order status is pending. I wonder what that means.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I had a feeling Trymedia was a half-TRIBBLE operation and they have proved it. I recieved the email below just now cancelling my preorder. For no reason..and the wonderful professional grammar and how understandable it is.....your order is now shipping, but wait...no it's cancelled. Your order been cancelled. All your cancellations are belong to us....

    Here's my kick in the nuts. They say in the email I won't be charged...guess what? I check my account and I WAS CHARGED. Oh and of course Trymedia has NO PHONE NUMBERS to call and speak to someone with a heartbeat. You have to use online support and they say they will get back to you in 24-48. Never again will I purchase Digital product through Gamestop/Trymedia. What a rip off

    I haven't had this..but

    I have a order that says it's been charged, and is showing up on my bank account, and another order for STO that shows as still pending. If I get charged twice someones going to die
This discussion has been closed.