on January 25th I ordered star trek online direct to drive download from the Atari Online Store.
i picked Star Trek Online Deluxe Edition - Digital Download and went ahead and purchased it with my credit card, then i downloaded the game and got a serial code.
so i thought everything was good and ready to go.
then i check my credit card statement and see that i was only charged $5.42.
at first i thought wow i must have gotten a really good deal, but then i checked my email for the order and this is what it says -
Order information for:
Product Name Activation Serial Code:
Star Trek Online Deluxe Edition - Digital Download " Not Available " $54.99
Star Trek Online Beta - Digital Download SXXXXXXXXX(serial code)XXXXX4 $5.00
so it appears i instead paid for and got a serial code for the beta, which i didnt need since i got a free promotial key for access.
but I didnt get a serial code for the actual game because it is "not available", which is what i really wanted.
anyone know what happened and why the game wasnt available? should i try to download it again?
on January 25th I ordered star trek online direct to drive download from the Atari Online Store.
i picked Star Trek Online Deluxe Edition - Digital Download and went ahead and purchased it with my credit card, then i downloaded the game and got a serial code.
so i thought everything was good and ready to go.
then i check my credit card statement and see that i was only charged $5.42.
at first i thought wow i must have gotten a really good deal, but then i checked my email for the order and this is what it says -
Order information for:
Product Name Activation Serial Code:
Star Trek Online Deluxe Edition - Digital Download " Not Available " $54.99
Star Trek Online Beta - Digital Download SXXXXXXXXX(serial code)XXXXX4 $5.00
so it appears i instead paid for and got a serial code for the beta, which i didnt need since i got a free promotial key for access.
but I didnt get a serial code for the actual game because it is "not available", which is what i really wanted.
anyone know what happened and why the game wasnt available? should i try to download it again?
It's not available because the game hasn't been released yet. Check back on release day (tomorrow).
why would they allow you to go through the process of choosing a game that is not available?
and then send me an email bill showing my purchase of a game that isnt available?
why would they allow you to go through the process of choosing a game that is not available?
and then send me an email bill showing my purchase of a game that isnt available?
Thats what a pre order is ... you are ordering a game thats not available and once it is, you will get it.
ok...so when the game is available i will be sent a serial code and my credit card will be billed?
sorry, ive never pre ordered a game before and dont really understand why i wasnt billed on Jan 25 when i ordered it.
ok...so when the game is available i will be sent a serial code and my credit card will be billed?
sorry, ive never pre ordered a game before and dont really understand why i wasnt billed on Jan 25 when i ordered it.
It might help to read all that text they show you several times before you confirm your order. By pre-ordering, you gain a pre-order key (check your "My account" link on D2D's site). This gives you access to headstart. On launch day, return to this same link, and you will be able to click the download link for the retail game/key (currently, this link is a red button that says "Pre-ordered"). This will give you access to your retail key, which will then give you in-game access to your goodies.
you shouldve been charged 63 and some change i ordered from them and they charged me all at once my best guess is they ran out of retail keys
thats what i think also. it seems strange they wouldnt charge the full amount up front.
so if i follow the links on the websites on release day, will my credit card be charged the 54$ at that time?
what if i dont follow the links and get my retail key on release day, will my card never be charged?
or did they run out of keys and i have to re order?
you shouldve been charged 63 and some change i ordered from them and they charged me all at once my best guess is they ran out of retail keys
A digital retailer will not run out of keys (except for Steam with some of their holiday offers :rolleyes: ), and the retail key will be made available on release day, just click on the button that currently says 'pre-ordered'. I have pre-ordered MMO's multiple times with D2D and it always works this way. Though I have no idea why you were charged seperately, it does add up to the total cost...
What happened here is that you paid $5 (plus tax) for your pre-order, and will pay the remaining amount for the retail copy as soon as the game is official released on Feb 2nd.
Also, this is a Direct2Drive issue, not a Cryptic Studio issue, so they'd be unable to do anything for you here. It's like you're trying to get Coca-cola to set the prices of a 12-pack of Mr. Pibb at your local convenience store for you.
Comments
It's not available because the game hasn't been released yet. Check back on release day (tomorrow).
why would they allow you to go through the process of choosing a game that is not available?
and then send me an email bill showing my purchase of a game that isnt available?
Thats what a pre order is ... you are ordering a game thats not available and once it is, you will get it.
sorry, ive never pre ordered a game before and dont really understand why i wasnt billed on Jan 25 when i ordered it.
It might help to read all that text they show you several times before you confirm your order. By pre-ordering, you gain a pre-order key (check your "My account" link on D2D's site). This gives you access to headstart. On launch day, return to this same link, and you will be able to click the download link for the retail game/key (currently, this link is a red button that says "Pre-ordered"). This will give you access to your retail key, which will then give you in-game access to your goodies.
thats what i think also. it seems strange they wouldnt charge the full amount up front.
so if i follow the links on the websites on release day, will my credit card be charged the 54$ at that time?
what if i dont follow the links and get my retail key on release day, will my card never be charged?
or did they run out of keys and i have to re order?
/thread
A digital retailer will not run out of keys (except for Steam with some of their holiday offers :rolleyes: ), and the retail key will be made available on release day, just click on the button that currently says 'pre-ordered'. I have pre-ordered MMO's multiple times with D2D and it always works this way. Though I have no idea why you were charged seperately, it does add up to the total cost...
Also, this is a Direct2Drive issue, not a Cryptic Studio issue, so they'd be unable to do anything for you here. It's like you're trying to get Coca-cola to set the prices of a 12-pack of Mr. Pibb at your local convenience store for you.