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Amazon.co.uk Cancelled order at last minute

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Just got this from amazon.co.uk
Dear Customer,

We are writing to you regarding your order for Star Trek Online - Gold Edition (PC DVD).

Unfortunately, due to unforeseen supply issues, Amazon.co.uk has not received enough stock to fulfil all of our pre-orders for this title. For this reason, this item has been cancelled from your pre-order and you have not been charged for it.

So now after having an order from the only company in the UK that supplied the Borg BO the order gets cancelled by them at the last minute.

So seems there will be no chance to be able to get this pre order bonus now as no one else does it and amazon stopped offering the code for it.
Post edited by Unknown User on
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Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Give me some time to look into this please.

    Thanks,

    Stormshade
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    kleaver wrote: »
    Just got this from amazon.co.uk



    So now after having an order from the only company in the UK that supplied the Borg BO the order gets cancelled by them at the last minute.

    So seems there will be no chance to be able to get this pre order bonus now as no one else does it and amazon stopped offering the code for it.

    You forgot to add that they offer you the standard edition, which they wont send til the 12th.

    Yes, i feel like i've been ****ed too.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    they had the most demand in the uk. figures...

    i feel sorry for you, when did you pre-order?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    kleaver wrote: »
    Just got this from amazon.co.uk



    So now after having an order from the only company in the UK that supplied the Borg BO the order gets cancelled by them at the last minute.

    So seems there will be no chance to be able to get this pre order bonus now as no one else does it and amazon stopped offering the code for it.

    That would be a problem with Amazon, UK, not Cryptic.

    Sorry to hear that bro, but make sure that you focus your anger in the right direction.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    They sent me that e-mail last month - last MONTH.
    I only cancelled before head-start because they hadn't sent my code, I then bought it off steam.

    then they sent me my code :S
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Aeleys wrote:
    they had the most demand in the uk. figures...

    i feel sorry for you, when did you pre-order?

    I had missed there preorder key as had ordered on 8th Jan.

    I only kept order as wanted the Borg BO and a retail Box as I had already ordered a Deluxe edition from D2D.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    same here :(

    Dear Customer,

    We are writing to you regarding your order for Star Trek Online - Gold Edition (PC DVD).

    Unfortunately, due to unforeseen supply issues, Amazon.co.uk has not received enough stock to fulfil all of our pre-orders for this title. For this reason, this item has been cancelled from your pre-order and you have not been charged for it.

    As a means of apology, if you still wish to order the title, you can order the Standard Edition of Star Trek Online (PC DVD) from Amazon.co.uk for £19.99 by placing a new order and applying the Gift Certificate code below at checkout:

    Claim Code:

    This code must be redeemed by the 30th of June.

    Please note that the release date for the standard edition is Friday 12th February - one week after the Gold Edition's launch.

    http://www.amazon.co.uk/dp/B00361G0L8/

    We understand that this was not what you expected when you placed your order and we apologise for any inconvenience caused.

    Thank you for shopping with Amazon.co.uk.

    Warmest regards,

    Customer Service
    Amazon.co.uk

    Please note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i got same email today too ,really annoyed now
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    kleaver wrote: »
    I had missed there preorder key as had ordered on 8th Jan.

    I only kept order as wanted the Borg BO and a retail Box as I had already ordered a Deluxe edition from D2D.

    wow the 8th, that is pretty late.

    at least you have a dev looking into it for you.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    kleaver wrote: »
    Just got this from amazon.co.uk



    So now after having an order from the only company in the UK that supplied the Borg BO the order gets cancelled by them at the last minute.

    So seems there will be no chance to be able to get this pre order bonus now as no one else does it and amazon stopped offering the code for it.

    you can get it here -> http://cdon.eu/game/star_trek_online_-_gold_edition-7582556
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I aint had anything like that yet, but i did pre order early on..

    LAst email I had of them was that i would not get it until the 5th..
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Mine still says it's coming, but there is a message on my account that says;

    "Important Message
    We thought you should know that we're experiencing a delay with your order. We apologise for any inconvenience. Please take note of the revised dispatch and delivery estimates marked in red below."
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    And also what bout this ?

    I have postet it 1 Month ago already but it seems that nobody cared

    Dear Customer,

    Greetings from Amazon.co.uk.

    Unfortunately, the release date for the item(s) listed below was changed by the supplier, and we need to provide you with a new estimated delivery date based on the new release date:

    "Star Trek Online - Special Edition (PC DVD)"
    Estimated arrival date: February 08 2010 - February 09 2010


    Ye i know they told us that we get some time after headstart to get the retail. But that was said when it were just 2-3 Days. Now its a whole week.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    same here :(:(

    Dear Customer,

    We are writing to you regarding your order for Star Trek Online - Gold Edition (PC DVD).

    Unfortunately, due to unforeseen supply issues, Amazon.co.uk has not received enough stock to fulfil all of our pre-orders for this title. For this reason, this item has been cancelled from your pre-order and you have not been charged for it.

    As a means of apology, if you still wish to order the title, you can order the Standard Edition of Star Trek Online (PC DVD) from Amazon.co.uk for £19.99 by placing a new order and applying the Gift Certificate code below at checkout:

    Claim Code: xxxxxxxxxxxxxxxxx

    This code must be redeemed by the 30th of June.

    What the F... :mad::mad:

    thats not real
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    same here! just received an email sayiong my order has been cancelled. No borg BOFF for me :(

    not impressed at all
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    What the hell I have just got the same email, does that mean i can't get my borg officer now :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    doesnt bode well as hmv havent been supplied with any one the game either, nor gamestation. STO drought in europe
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    ..........
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    You can add me to the great list of unhappy Amazon uk customers too.
    Isn't the first time I've been let down by them. But it's the damn last time.:mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i have ordered 26dec :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Just got the email now (the day before live launch and the day they were supposed to issue the BORG key). This is after they also were unable to issue the beta key.

    I wonder who the 3rd party amazon.uk supplier is (if its not direct) - whoever it is Cryptic should give them a big kick for disappointing so many customers. :mad:

    I think I will buy it elsewhere rather than use this "gift certificate" because it will inevitably be 2409 in real life by the time amazon get their act together....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    HAven't had it yet myself so here's hoping.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i had the initial email about the delay on the game being sent but my pre-order is still on the site looks like i got mine in early enough :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Another person here who's gotten the above mentioned email/cancellation from Amazon.co.uk. I was really looking forward to getting my grubby little paws on the Borg BO as well (two liberated borg on *one* ship? Pure madness I tells you!)

    For those of you living in the UK, HMV also seem out of stock. Both Play.com and Game are still in stock - game with the neat looking phaser. I'll possibly order from Game or the store that Wall mentioned in an earlier post as then my dream (or is a nightmare?) of two borg on one ship may live on!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Something i dont grasp, how can they run out of keys?

    Keys cost nothing to generate, its not like they got to go down a mine to dig them out the ground or anything. Just get cryptic to whip up a new batch. Dont they want our money? Borg BO keys = printing ur own money!

    Some wise ppl are no doubt already selling there keys for the BO for £TRIBBLE.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Drelux wrote:
    Something i dont grasp, how can they run out of keys?

    Keys cost nothing to generate, its not like they got to go down a mine to dig them out the ground or anything. Just get cryptic to whip up a new batch. Dont they want our money? Borg BO keys = printing ur own money!

    Some wise ppl are no doubt already selling there keys for the BO for £TRIBBLE.


    im guessing its the boxes and the goods that come with the box that they have run out of, but who knows.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    They probly just dident update their web page in time for the amount of boxes they would get delivered... bestbuy put up "comming" on their collectors eddition.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I pre ordered early january and just got this email. this is BS.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    im guessing its the boxes and the goods that come with the box that they have run out of, but who knows.

    Hehe, i don’t think many ppl brought the game from Amazon cus they really wanted a box, they brought it for the borg BO. Many ppl would pay twice the price and be happy to not have the box, just the code.

    Cant they just send us the standard box when its available and get cryptic to email us the thing that actually matters and everyone wants?
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