I have claimed already an in-game item code and installed all the items to my main. (just once)
However when I start a new character today I found that ALL my bonus items were gone from c-store.
It this a known issue??
I am quite sure in the official pre-order item FAQ; it states that **EACH** character created will have a copy of **all** the bonus items. (i.e. account bound)
It this not the case anymore??
CS has not yet responded to my ticket so I'm just wondering if anybody else experienced the same problem.

:(