Check your inventory. If you "took" it from the C-Store, it should be in your inventory. If you delete it from your inventory...it's gone for good on that character.
I believe the initial problems on Friday when HS kicked off were down to people trying to claim their borg from the C-store. I'm guessing that they switched off the C-store in the short term until that issues fixed. Should be interesting come tomorrow though as I suspect all the free pre order gubbins is supposed to be claimed from the C-store.
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And I didn't delete the shuttle from my inventory.
Cryptic, please give me the suttle back.