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i pre ordered, still nothing?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I pre ordered the game a couple of days ago through game stop, i wasnt obsessed about the launch or getting in early as i figured it would be a mess for a few hours or even days anyway.

I understand the game has gone live now? I still dont have any kind of code or anything to create an account, gamestop has not emailed me anything, i looked up my order through their site, it says pending? Im sure thats not right, i am just wondering if anyone else is in the same boat? am i doing something wrong, or do i just need to wait... longer?

Sorry if this is the wrong place to ask, i couldnt find anywhere that looked more suitable
Post edited by baddmoonrizin on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Hi there

    Launch isn't until the 2nd of February for our American cousins and the 5th for us British folk.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i am australian, i figured that since the game was going out on the 2nd and its almost the 3rd here it must be about time? When exactly should i expect an email? Today, tomorrow... the fifth??
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Try to contact them as many times a day you can, had a couple friends order from GameStop and never received anything, if that doesn't work call the customer support directly for STO and they should fix you up as long as you have repeatedly tried to contact Gamestop before :-)

    Cheers!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i havnt tried at all yet, didnt know if i was missing something else perhaps. But if its not live yet then i shouldnt be asking for my code yet right? JUst wondering when i should ^^
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    If you pre-ordered your entitled to your headstart/beta key(beta is over, but headstart is still there... for a day =/ here anyways)

    Although, they are supposed to send you your official key at least 24 hours before the game goes live, sometimes a bit less, but (by protocol) normally 24 hours before.

    EDIT: If it was a digital download they are supposed to give it to you.... Not sure about gamestop and too lazy to go on the main page and look :P
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    it was a digital download, i dont like to be a pest, but i sent them an email asking them at least what to expect since there was no information given to me at all when i placed the order.

    But i do recall reading that i wouldnt be billed until the game launced, so since i havnt been billed it doesnt seem likely they would give me a key yet.

    Just wish i knew what to expect and to be sure i havnt been overlooked.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Oh trust me, you have to harass them to get anything lol

    Don't worry about feeling like a pest, Gamestop has a bad reputation for not sending digital download codes on time on many MMOs, including this one.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    The game launches here in the United States February 2nd 2010. As far as I know, the game launches in the USA first, then everywhere else after wards. I would check to see if it launches later in Aussie, I am pretty sure it is sometime after Feb 2nd our time.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Aexa wrote:
    i am australian, i figured that since the game was going out on the 2nd and its almost the 3rd here it must be about time? When exactly should i expect an email? Today, tomorrow... the fifth??

    I know here in the states today is the 1st of Feb. Just an FYI.

    just my two credits....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Hate to say to say it but it seem like your in the same boat as me. I pre-ordered a retail copy from my local EB and i've been told i wont be gettng my Headstart key until at least the 5th of Febraury..

    According to EB the headstart has been extended to the 21st of Feb for us australians but i cant see how that can really be any sort of Headstart since the servers will have gone live world wide by then..


    I'm certainly not happy about this and think people like you and i should have the option of redeeming our headstart key for our choice of pre-order bonus item since its through no fault of our own we missed the headstart.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Aexa wrote:
    i am australian, i figured that since the game was going out on the 2nd and its almost the 3rd here it must be about time? When exactly should i expect an email? Today, tomorrow... the fifth??

    huh?
    10:31pm Monday (EST) - Time in Canberra, Australia
    Kingston 11:01pm NFT
    Lord Howe Island 10:31pm LHST
    Adelaide 10:01pm CST
    Perth 7:31pm WST
    The Settlement 6:31pm CXT

    I still make it 1st for aussies?

    Game will go live based on server timezone

    so expect it to be around 10am PST on 2nd Feb, the only reason UK time is 5th is for box delivery, but if you have a pre-order key you are in headstart and jsut need to input your retail key when you get your box
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Badem wrote: »
    huh?
    , but if you have a pre-order key you are in headstart and jsut need to input your retail key when you get your box

    Problem with that is were not getting our boxes untill the 11th or 18th of February and from what i've been told headstart keys on the 5th thus we miss headstart because of the distributor.
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