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Cryptic, is this how you treat your customers?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I sat through the open beta and all its glitches. I offered plenty of criticism but it was always constructive. I understood that this is a game in progress. I've put up with everything and kept playing until now.

A queue? In the thousands? Before launch?

The bugs, the crashes, the gaps in content- these were all understandable. But this is insane. The only real response to this from Cryptic that I've seen so far is that 'a lot of people are trying to log on right now'. Once again, this is before launch. Tomorrow we're going to see thousands more trying to log on. What do you think will happen when all these players see that they're #2000 in a queue line? Or #5000? Or #10000?

Up until this point people have had the option to cancel their pre-orders. That's gone starting tomorrow. That 'a lot of people' is going to be pretty angry that they just spent $50-$80 on a game they can't play.

The fact is, there is only one server. It has crashed repeatedly and now this. Seeing as how overload was a problem back in the open beta, the fact that this might be a reality on launch day is inexcusable. I understand completely that doing this things take time and are not a quick fix. I know that this line of work isn't easy, or else I'd be designing STO myself. But if the developers do need more time, if the game is released when it isn't ready yet, that is once again inexcusable. If you need more time delay the game.

I sincerely hope that this can be resolved soon and that this entire rant - as well as all the others - turns out to be unnecessary. But if that isn't the case, Cryptic is going to be facing 'a lot' of angry people.
Post edited by baddmoonrizin on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Also, the almost non-existent communication that Cryptic has had with players on these server issues is extremely frustrating. (bump)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i like xpressing my outrage
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Saturn830 wrote: »
    Also, the almost non-existent communication that Cryptic has had with players on these server issues is extremely frustrating. (bump)

    Dont Cyrptic have enough GM's in game or something? i never got one replie from a few of my issues at all!. :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Dont Cyrptic have enough GM's in game or something? i never got one replie from a few of my issues at all!. :(

    I have no idea what they're doing (I'm not sure they do either). On a completely unrelated note, I see that you're a member of the 501st, which is just awesome. I have a friend who belongs to some local chapter.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Dont Cyrptic have enough GM's in game or something? i never got one replie from a few of my issues at all!. :(

    GMs were probably stuck in queue
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I don't understand how a game in beta can run better than in head start. Shouldn't the number of people playing have dropped? I doubt that every single person playing in open beta bought the game and playing now. How did the servers get worse when the player count almost certainly went down?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Baensidhe wrote:
    GMs were probably stuck in queue

    I laughed. :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Baensidhe wrote:
    GMs were probably stuck in queue

    Hahaha. Nice.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Saturn830 wrote: »
    I sat through the open beta and all its glitches. I offered plenty of criticism but it was always constructive. I understood that this is a game in progress. I've put up with everything and kept playing until now.

    A queue? In the thousands? Before launch?

    The bugs, the crashes, the gaps in content- these were all understandable. But this is insane. The only real response to this from Cryptic that I've seen so far is that 'a lot of people are trying to log on right now'. Once again, this is before launch. Tomorrow we're going to see thousands more trying to log on. What do you think will happen when all these players see that they're #2000 in a queue line? Or #5000? Or #10000?

    Up until this point people have had the option to cancel their pre-orders. That's gone starting tomorrow. That 'a lot of people' is going to be pretty angry that they just spent $50-$80 on a game they can't play.

    The fact is, there is only one server. It has crashed repeatedly and now this. Seeing as how overload was a problem back in the open beta, the fact that this might be a reality on launch day is inexcusable. I understand completely that doing this things take time and are not a quick fix. I know that this line of work isn't easy, or else I'd be designing STO myself. But if the developers do need more time, if the game is released when it isn't ready yet, that is once again inexcusable. If you need more time delay the game.

    I sincerely hope that this can be resolved soon and that this entire rant - as well as all the others - turns out to be unnecessary. But if that isn't the case, Cryptic is going to be facing 'a lot' of angry people.

    Game did you say this was a game ???

    sorry Im confused, I try to log in 90% of the time the servers are down, this isnt a game...its a joke
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    This is normal Cryptic response. Nothing. This is always their response to problems. I should have known better than to think they were anything close to being truthful after Klingon month
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Saturn830 wrote: »
    I have no idea what they're doing (I'm not sure they do either). On a completely unrelated note, I see that you're a member of the 501st, which is just awesome. I have a friend who belongs to some local chapter.

    "USS ST Online Server shakedown report. I think this new server was put together by monkeys!, well she has a fine engine but half the scritps dont work and guess whos job it is to make it righ?!"
    (Montgomery Scott) ST 5 The Final Frontier. (Sort of).

    Yes, just not done anything with them for some time now, but thank's appreciated. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Errrm?

    You know Headstart is free? once we start paying I guess we have every right for compensation but I think Cryptic have stated not too long ago that they had to 'rush order' lots of new hardware due to the popularity of STO.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    "Lets see what she's got, said Cryptic!! the we found out didn't we!" :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    wait till you have to deal with support... ha, good luck.

    I have contacted billing and support for 3 issues, all 3 were un resolved.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    It's annoying. Hopefully they're fixing the problems - of which there are many.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Saturn830 wrote: »
    Also, the almost non-existent communication that Cryptic has had with players on these server issues is extremely frustrating. (bump)
    Maybe because they can't be arsed by the thousands complaints over the same issue and are actually trying to figure out WHY it doesn't work while whiny customers from all ends are whinning nonstop.

    If it were for me I'd ignore y'all too..
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Maybe because they can't be arsed by the thousands complaints over the same issue and are actually trying to figure out WHY it doesn't work while whiny customers from all ends are whinning nonstop.

    If it were for me I'd ignore y'all too..
    If you have thousands of complaints, you are doing something wrong. Communication with the customer is more important that the product. If you haven't learned this, you are too young to be running a company.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Saturn830 wrote: »
    I sat through the open beta and all its glitches. I offered plenty of criticism but it was always constructive. I understood that this is a game in progress. I've put up with everything and kept playing until now.

    A queue? In the thousands? Before launch?

    The bugs, the crashes, the gaps in content- these were all understandable. But this is insane. The only real response to this from Cryptic that I've seen so far is that 'a lot of people are trying to log on right now'. Once again, this is before launch. Tomorrow we're going to see thousands more trying to log on. What do you think will happen when all these players see that they're #2000 in a queue line? Or #5000? Or #10000?

    Up until this point people have had the option to cancel their pre-orders. That's gone starting tomorrow. That 'a lot of people' is going to be pretty angry that they just spent $50-$80 on a game they can't play.

    The fact is, there is only one server. It has crashed repeatedly and now this. Seeing as how overload was a problem back in the open beta, the fact that this might be a reality on launch day is inexcusable. I understand completely that doing this things take time and are not a quick fix. I know that this line of work isn't easy, or else I'd be designing STO myself. But if the developers do need more time, if the game is released when it isn't ready yet, that is once again inexcusable. If you need more time delay the game.

    I sincerely hope that this can be resolved soon and that this entire rant - as well as all the others - turns out to be unnecessary. But if that isn't the case, Cryptic is going to be facing 'a lot' of angry people.


    Stopped reading after....

    "I sat through open beta and all its glitches."

    ZOMG! Are you serious buddy?

    0_o
This discussion has been closed.