I have been patient, and very forgiving. I have been accused of being a fanboy, etc. but lets get down to brass tacks gentlemen, time to shut down public access for the time being.
I'm in IT I know the devs probably warned the suits about this, but the suits made promises, and they sign the checks.
Time to just shut it down until the hardware/software is better able to handle/balance the loads, all you are doing is angering the players by giving the illusion it is playable at this time with the current level of user load. You are creating negative publicity with all this.