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I want a level 11 character or a partial refund

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I am sure many people here would agree that part of the AGREEMENT for the pre-order was to help with open-beta testing and as a result of pre-ordering we would be rewarded with a full weekend to play prior to release and we get to keep those characters that we created during that headstart weekend. Well, I have clocked about 4 hours total this weekend because either the servers were down completely, or the queue was broken.

The company has broken our AGREEMENT and by law I think I am entitled to either a level 11 character (which I could have achieved with the full weekend) or a partial refund for time-lost (at least half of the original cost since we will be paying monthly anyway. If that isn't agreeable, maybe we should start a class action lawsuit to give everyone who signed the legally binding AGREEMENT (by purchasing you AGREED to the terms) some sort of compensation for their troubles and for the AGREEMENT being broken.

I am not blaming the game devs, I mean, things happen. I just think that to be fair, compensation is in order, don't you? Now I have to go read the actual agreement to see if it said something silly like "any promises made by the game production company can be revoked at any time for any reason."
Post edited by baddmoonrizin on
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Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    lol
    /addten
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    No you have not paid for anything.

    You also get 1 month free with your game.

    There you happy a free month to play.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    heh

    heheheh


    heheheheheheh


    BWAHAHAHAHAHAHAHAHAHAHAHAHA!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Cry some moar...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    It's my party and I'll cry if I want to! Cry if I want to! Cry if I want to! You would cry too if you believed the world revolved around you!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Cregan wrote:
    It's my party and I'll cry if I want to! Cry if I want to! Cry if I want to! You would cry too if you believed the world revolved around you!

    Well you know what...

    The moon revolves around me.

    What do I win?

    :P
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Gotta love these threads :p

    First things off, we are all apart of "the problem", since we all play at the same time. It is our fault that the star trek concept is popular, hence alot of people want to play it. AND since its a brand new game, everyone wants a bite.

    So perhaps cryptic wasent prepare for the massive user onslaught they are having on the server, but dont lay all the blame on them, when we, the end user, are the problem ;)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Absalomx wrote: »
    I am sure many people here would agree that part of the AGREEMENT for the pre-order was to help with open-beta testing and as a result of pre-ordering we would be rewarded with a full weekend to play prior to release and we get to keep those characters that we created during that headstart weekend. Well, I have clocked about 4 hours total this weekend because either the servers were down completely, or the queue was broken.

    The company has broken our AGREEMENT and by law I think I am entitled to either a level 11 character (which I could have achieved with the full weekend) or a partial refund for time-lost (at least half of the original cost since we will be paying monthly anyway. If that isn't agreeable, maybe we should start a class action lawsuit to give everyone who signed the legally binding AGREEMENT (by purchasing you AGREED to the terms) some sort of compensation for their troubles and for the AGREEMENT being broken.

    I am not blaming the game devs, I mean, things happen. I just think that to be fair, compensation is in order, don't you? Now I have to go read the actual agreement to see if it said something silly like "any promises made by the game production company can be revoked at any time for any reason."

    Haha, this thread is gonna be a lolercoaster. Enjoy the ride.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    No you have not paid for anything.

    You also get 1 month free with your game.

    There you happy a free month to play.

    Yes, in fact I have paid and it was $49 and they already have it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    by that definition, you now owe me

    - a new keyboard
    - a new monitor
    - a cup of coffee
    - undisclosed damages for discomfort caused by warm fluid interaction with nasal passages.

    because i laughed so hard i snorted coffee out my nose at this...

    FYI, check the End User License Agreement, or EULA, which legally absolves cryptic in the event of problems preventing play. (all MMO's have this btw)

    there's not a legal leg you can stand on here... honestly.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I'd be angry if cryptic autoleveld me. I want to earn my levels myself, thanks. Anyway, I'm already level 9 and should be 11 by tonight so I don't see what the big deal is.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Well you know what...

    The moon revolves around me.

    What do I win?

    :P

    Cheese?:) Your choice. I'm a New York sharp cheddar man myself
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Absalomx wrote: »
    Yes, in fact I have paid and it was $49 and they already have it.

    But you dont have it...and its not released till the 2nd. So ***** more and get a refund if your butt hurt about it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Shimiru wrote:
    Gotta love these threads :p

    First things off, we are all apart of "the problem", since we all play at the same time. It is our fault that the star trek concept is popular, hence alot of people want to play it. AND since its a brand new game, everyone wants a bite.

    So perhaps cryptic wasent prepare for the massive user onslaught they are having on the server, but dont lay all the blame on them, when we, the end user, are the problem ;)

    Perhaps you didn't read this part of my post: "I am not blaming the game devs, I mean, things happen. I just think that to be fair, compensation is in order, don't you?" I didn't blame them. I am just saying they made a promise and they should be held to it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    No you have not paid for anything.

    You also get 1 month free with your game.

    There you happy a free month to play.

    What of those that paid lifer? Free month means nothing.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    You guys can be Level 11 or whatever, CRYPTIC can you make me the Q... I promise to use my power for good..

    P.S... I am playing now...but like reading the funny forum notes
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Shimiru wrote:
    Gotta love these threads :p

    First things off, we are all apart of "the problem", since we all play at the same time. It is our fault that the star trek concept is popular, hence alot of people want to play it. AND since its a brand new game, everyone wants a bite.

    So perhaps cryptic wasent prepare for the massive user onslaught they are having on the server, but dont lay all the blame on them, when we, the end user, are the problem ;)

    Well right 10 ,im after the server went up, there where at least 5k people online in the first few instances (just a rough guestimate after doing a quick check on the instances in erath spacedock/sol/siriuse sector block) and that didn't included klinks, alle they guys in instance etc.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Cregan wrote:
    Cheese?:) Your choice. I'm a New York sharp cheddar man myself


    Ill take a nice Brie please!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Absalomx wrote: »
    Perhaps you didn't read this part of my post: "I am not blaming the game devs, I mean, things happen. I just think that to be fair, compensation is in order, don't you?" I didn't blame them. I am just saying they made a promise and they should be held to it.

    If Darwin met you, he'd retract his theory.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Fine, fine. You lemmings continue to be stepped on every time a corporation makes a promise and doesn't hold their end of the deal.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Absalomx wrote: »
    Fine, fine. You lemmings continue to be stepped on every time a corporation makes a promise and doesn't hold their end of the deal.

    I guess you've never heard the phrase "Picking your battles."
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Absalomx wrote: »
    Fine, fine. You lemmings continue to be stepped on every time a corporation makes a promise and doesn't hold their end of the deal.


    Welcome to America!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    someone give this guy a refund for crying out loud! also I think some additional compensation for the man hours he had to put in to typing up this thread, the electricity he used on his computer while typing the thread, not to mention the stress the servers being down has caused. Just think how many hours/months/years have been taken off his life due to the stress CRYPIC caused.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Absalomx wrote: »
    Fine, fine. You lemmings continue to be stepped on every time a corporation makes a promise and doesn't hold their end of the deal.

    and you carry on ignoring the small print and making a fool of yourself in public :)

    its a STANDARD MMO PRACTISE to include a non-liability clause in the case of internet outage or server problems, and if you cant be bothered to read it, more fool you sir.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Absalomx wrote: »
    Perhaps you didn't read this part of my post: "I am not blaming the game devs, I mean, things happen. I just think that to be fair, compensation is in order, don't you?" I didn't blame them. I am just saying they made a promise and they should be held to it.

    Dude, they don't owe us a damn thing. I am not outraged, I am not angry. Am I a little dissapointed? Yes.

    But I'm not going to climb up on my soap box and start demanding trivial things. I'm not going to start begging for handouts or try to rile up the general population. It is just a TRIBBLE concept to think that this game would be stable at launch.

    Having launched many MMOs before (as a player) I can tell you that this really isn't that bad in comparison. Due to the nature of the product which you and I bought, It is clear that the servers will not be up all the time and that there are factors that exist that limits play.

    You signed an End User Terms of Agreement . . . I suggest you read it before you demand trivial, worthless things.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Absalomx wrote: »
    I am sure many people here would agree that part of the AGREEMENT for the pre-order was to help with open-beta testing and as a result of pre-ordering we would be rewarded with a full weekend to play prior to release and we get to keep those characters that we created during that headstart weekend. Well, I have clocked about 4 hours total this weekend because either the servers were down completely, or the queue was broken.

    The company has broken our AGREEMENT and by law I think I am entitled to either a level 11 character (which I could have achieved with the full weekend) or a partial refund for time-lost (at least half of the original cost since we will be paying monthly anyway. If that isn't agreeable, maybe we should start a class action lawsuit to give everyone who signed the legally binding AGREEMENT (by purchasing you AGREED to the terms) some sort of compensation for their troubles and for the AGREEMENT being broken.

    I am not blaming the game devs, I mean, things happen. I just think that to be fair, compensation is in order, don't you? Now I have to go read the actual agreement to see if it said something silly like "any promises made by the game production company can be revoked at any time for any reason."

    I think you should re-read the AGREEMENT you think you AGREED to. I think you'll find there was no guarantee, express or implied, about specific amounts of game time allowed.

    Merely that access would be available from day X to day Y.
    And it has been.

    I've had the same access, and downtimes everyone else has had, and I, along with others, have made Lt. Cmdr. That you haven't, isn't the fault of Cryptic.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    STO TERMS OF USE

    VII. LIMITATION OF LIABILITY

    YOU ACKNOWLEDGE AND AGREE THAT THE CRYPTIC STUDIOS PARTIES ARE NOT LIABLE FOR ANY ACT OR FAILURE TO ACT BY THEM OR ANY OTHER PERSON REGARDING CONDUCT, COMMUNICATION OR CONTENT ON THE SERVICES OR USE OF THE CRYPTIC STUDIOS SITES, SERVICES OR SOFTWARE. YOU ACKNOWLEDGE AND AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH CRYPTIC STUDIOS IS TO STOP USING THE SERVICE, AND TO CANCEL YOUR ACCOUNT(S).

    In dummy speak; when you made an account, you agreed that sh*t can happen and if you can't handle it, quit.

    So, you may as well just quit.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    More words of wisdom from the generation of entitlement.

    GIMME GIMME GIMME
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    hrhrhr these threads are better than the actual game :p
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Well, actually, if you'd gone and read the terms of service, there is language that limits the liability of cryptic for pretty much all intents and purposes. They could decide to scrap the game tuesday at 8:59, shut down the servers, pack up, go home, and wouldn't be liable for anything. (From the community, that is, I'm sure they would have words with all the other companies involved here.)

    So uh, the short answer is no. You get nothing. You lose. Good day sir.
This discussion has been closed.