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Artifacts glitching flashing tears black & color boxes with ATi. Cannot see screen.

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited February 2010 in Graphical and Sound Issues
2 x 4870 on Vista Ultimate 64, ccc10.1 - Please post your card setup, ccc version and operating system.

2D control panels, (chat, options etc) are all clear and have no issues.

Imagine these screens flashing between each other in fractions of a second...

http://img688.imageshack.us/img688/403/screenshot2010013101153.jpg
http://img535.imageshack.us/img535/3736/screenshot2010013101152.jpg
http://img268.imageshack.us/img268/7550/screenshot2010013101123.jpg
http://img194.imageshack.us/img194/1084/screenshot2010013022060.jpg
http://img714.imageshack.us/img714/1084/screenshot2010013022060.jpg
http://img156.imageshack.us/img156/1084/screenshot2010013022060.jpg

I have tried every setting I can see in both ccc 9.12 and 10.1. I have tried other solutions that were posted on these forums with no luck. I have checked the card temps and they are fine, (usually between 40-50c). I have also tried both versions of ccc with crossfire on and off.

I have included screenshots as well as a title that is easy to understand and describes the problem. This issue has been posted before but without a title or description that is easy to search for or understand. Hopefully this may help others in the future when we find a solution...
Post edited by Unknown User on
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Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Same problem here...:(

    http://img43.imageshack.us/img43/1694/unbenanntpt.jpg

    I am running STO on:
    AMD X4 Phenom 9850+
    8GB DDR2 Ram
    2x ATI Radeon HD 4850 (crossfire)
    Vista Ultimate 64Bit

    Its really annoying because I missed 2 days of the Headstart since now because it´s non playable like this :(

    In the open and the closed Beta i didn´t have had this issues.


    Plz Help !
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Check your graphics card(s) have enough cooling on them. Also check that the PSU you have is providing your system with enough power.

    Too many people buy a 850 watt PSU for their powerful system, yet dont add up what each of the components need. You may very well have a 1000 watt PSU, but if that PSU isn't putting out the amps you need on the 12v rails, it's useless. Also remember, once you go into SLI or crossfire mode, your Power consumption is going to go through the roof.

    You could also try rolling back your drivers a few versions.

    Reason i say this is because on another system i've played this game on, i use crossfired HD4850's and have zero problem at all. This leads me to believe it's something on the end users side, not cryptics.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Graphic cards ARE cool. (40c - 50c). My power supply is the SPI Magna 1000. The Magna 1000 is capable of running SLi or Crossfire with any card. specs=4+12vrails.

    http://www.nowdirect.com/exec/partInfo/part_detail.tsb?prcpart=SPKR-SPI1000GCM&categoryid=&N=285+4294934072

    I have tried the last 2 ATi drivers. Going back farther than that should not be required. STO is not, and will not be the only application I run. My other games have run and still do run well on the the last two ccc updates. (9.12 and 10.1)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Graphic cards ARE cool. (40c - 50c). My power supply is the SPI Magna 1000. The Magna 1000 is capable of running SLi or Crossfire with any card. specs=4+12vrails.

    http://www.nowdirect.com/exec/partInfo/part_detail.tsb?prcpart=SPKR-SPI1000GCM&categoryid=&N=285+4294934072

    I have tried the last 2 ATi drivers. Going back farther than that should not be required. STO is not, and will not be the only application I run. My other games have run and still do run well on the the last two ccc updates. (9.12 and 10.1)

    Instead of should not be required, did you try it? If it still doesnt work, then its a problem either on your side with configuration, or a problem with the game supporting Crossfire/SLi,which it doubtful, due to a lot of people using it with zero problems)

    Edit: Download and run http://www.almico.com/speedfan.php for me.
    At the bottom left, where it says "+12v", tell me the number there. and the number on the -12v.

    This program will tell you definitly whether it's a power or heat issue. Or if it is indeed the games fault.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I am having same problem with single GTX 280 card, its cold, brand new system with water coolling 0 problems with any other game, My conclusion its something with the game not our end.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    McAlen wrote:
    I am having same problem with single GTX 280 card, its cold, brand new system with water coolling 0 problems with any other game, My conclusion its something with the game not our end.

    Could easily be a problem with the drivers. ATI curently have problems with their drivers and their 5*** series cards. geforce are the same way.

    Remember, it's only a handful of people that are having these extreme issues. If it was the game, then everyone or the vast majority would have them problems.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I am having the same exact issue with my Gateway NV52 laptop. It has an ATI radeon HD 3200 Graphics card, and the Exact same issue is happening. It clears up randomly, but at times, it makes the game completley unplayable.

    I think it might be something to do with ATI cards in general.

    Dasky
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    played the game this morning for about 40mins, then the game crashed... started it back up, artifacts/screen tearing everywhere, cannot see enough of the screen to even login now ... this is good stuff

    my hd4890 is water-cooled and also has custom IANDH voltage-regulator heatsinks.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I discovered that i only have this issue on Stations or planets! When i´m in Space everything is fine!

    And to "tedgp123" ....thank you for your ideas......but you sound like a cryptic fanboy^^

    I´m really sure that our PSU is right....why should every other game run fine and only STO make this trouble?

    I am playing the Battlefield Bad Company 2 Beta atm too....and even there everything is fine on high details.


    Hope ATI or Cryptic will fix it soon.

    *greetz*
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I discovered that i only have this issue on Stations or planets! When i´m in Space everything is fine!

    And to "tedgp123" ....thank you for your ideas......but you sound like a cryptic fanboy^^

    I´m really sure that our PSU is right....why should every other game run fine and only STO make this trouble?

    I am playing the Battlefield Bad Company 2 Beta atm too....and even there everything is fine on high details.


    Hope ATI or Cryptic will fix it soon.

    *greetz*

    Cryptic fanboi... ok. If thats what you call people who troubleshoot problems.

    Whenever there are computer issues, any tech support desk will tell you to go over your system and connection with a fine comb.

    As for PSU issues, it was a suggestion. This game draws a lot more power due to it being more intense on your system than almost any other MMO out there.

    Liek i said, any tech support person will ask you to go over each piece of equipement, roll back drivers, try different setups to see if it is your system at first. Only when they are satisfied it isnt, will they issue an internal notice to get engineers to check their end.

    But hey, if you want to go on blaming cryptic without checking your system in detail and seeing if different drivers, setups help, go ahead. Cryptic wont do anything to help you, unless you help yourself first.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I don't exactly think that people are having trouble with their 1000W PSUs running simple dual card configurations.

    I realize people have said they've messed around with Catalyst already, but just to make sure this specific point is covered, Catalyst AI can produce these issues with Crossfire configurations if it's set to advanced, so make sure it's off or set to basic (single card configurations are fine).

    Of course, given that Vista X64 seems to be the common OS between people suffering from this problem, it also very likely that the issue simply lies there, in which case it falls on Cryptic and/or Ati to fix the issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Ive also been having this problem and have a post a few down about it.
    Again im running 3x ATI 5770s on Windows 7 Ultimate 64bit.

    I installed Speedfan 4.0, .44V on the +12v side and there is no -12v, Hottest card running at 35 Degrees C

    Im going to try to disable Crossfire to see if that fixes it. But after that I am out of options.

    Making a fraps of the graphical error atm.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Fraps of Error: http://www.youtube.com/watch?v=8EUtBIvrcGg

    p.s you can hear the Hon horn in the background lol.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    @tedgp123 I don´t wanna mess up with you, I just thought that the PSU-idea is very unusual.
    But thank you for the help anyway.

    I just installed the 10.1 drivers without CCC....I use Ati Tray Tools instead of it.

    After this i could play the game without any issues, but i noticed that Crossfire was disabled this way!

    After a reboot Crossfire was running....but if i can run the game!?...don´t know :/ There is a queue of 1500-2000 People atm -.-

    I think i will try it tomorrow when the US/Canada people are sleeping!

    You will hear from me after testing!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Using 10.1 and disabling Crossfire did not change the graphical error.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Anyone know the cause or a Solution to this problem?

    I have an open ticket about it but have yet to get a response. just opened it today though.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I have now tested ccc 9.6 with no luck from that.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Core i7 920
    6gb RAM
    ATI 4870x2 (2gb) Thats x2 on one card, not crossfire
    Vista 64bit

    No issues like that. I have some strange shadow problems that become very apparent in space and sometimes the screen kinda flickers when moving the camera around. But i think that is just because this games engine does not like ATI. Had similar issues with Champions.

    I however do have a 1 kilowatt PSU. You may want to take the above posters advice and check your components and PSU wattage availability.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    No problem here with HD5850 and HD4850.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    For further testing, I removed my crossfire 4870's and used the secondary one as the main. I did not even put the other card in. Problem is still there, so I can safely rule out Power Supply and Crossfire.

    When is the head start over? I think I made it to the medical bay... oh well, hopefully this is resolved soon.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I solved the Problem....at least for me!

    First I used the Programm "Driver sweeper" to uninstall all ati drivers. I needed to uninstall Catalyst Control Center seperately but be sure you remove it!
    Then i downloaded the 10.1 drivers WITHOUT Catalyst Control Center.
    I first installed the drivers and after this i installed Ati Tray Tools.
    I needet to activate crossfire maually in the tray tools but now everything works fine :D

    Hope that´s some help for anyone of you!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I solved the Problem....at least for me!

    First I used the Programm "Driver sweeper" to uninstall all ati drivers. I needed to uninstall Catalyst Control Center seperately but be sure you remove it!
    Then i downloaded the 10.1 drivers WITHOUT Catalyst Control Center.
    I first installed the drivers and after this i installed Ati Tray Tools.
    I needet to activate crossfire maually in the tray tools but now everything works fine :D

    Hope that´s some help for anyone of you!

    I tried to test ATi Tray Tools as well as Rivatuner but had too much trouble installing on Vista 64. I could not get either to run.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I solved the Problem....at least for me!

    First I used the Programm "Driver sweeper" to uninstall all ati drivers. I needed to uninstall Catalyst Control Center seperately but be sure you remove it!
    Then i downloaded the 10.1 drivers WITHOUT Catalyst Control Center.
    I first installed the drivers and after this i installed Ati Tray Tools.
    I needet to activate crossfire maually in the tray tools but now everything works fine :D

    Hope that´s some help for anyone of you!

    with dual monitors i use catalyst control center to run Multiple display games, so this is not an option for me and i hope STO Devs will be able to solve this problem.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I'm getting this problem as well. I have a Radeon HD5970 and i7 920. Running Windows 7 x64 Ultimate. It is very strange that this is happening now, because I was playing the open beta just fine less than 2 weeks ago. Hope this is resolved soon.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Just thought I would chime in real quick, but ATI is having major issues with their cards on recent drivers, most notable the 5xxx series. I cannot play more than half an hour on my new 5750 without the entire screen locking up and displaying the infamous grey (blue, purple, green rct) vertical lines. I think many of these problems are driver issues that ATI has to sort out.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    i get no problems at all in any games other then this one. So I would say it isnt coompletely ati driver problems.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I get the same artifacts as stated above... started with the previous patch. Had no problems during the Head-Start...now there´s no way to play at all...maybe it is not a problem wit the game, but since all other games still work fine (including Crysis, which I think puts more stress to the GPU than STO) ....

    BTW I have only an ATI3870, so it doesn´t seem to be a problem with new cards...returning to the previous drivers which workend didn´t change a thing...hopefully there will be a solution soon...until the i think I´ll keep my activation code right where it is...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Same issue here and it's not my system everything else runs fine...Cryptic please do something !!!!!!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Has anyone heard back on a ticket yet? I have one but it's only 4 or 5 days old and I imagine they have a few to go through... At this point, I would be happy running around with a woman's body on my character, as long as I can see. :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    Exact same issue here with an X1800 - yeah i know its old but it plays mass effect 2 so not an issue w/ the card - anyways I was playing beta and it was fine. Logged in around release time and lines and weird flashing and strange objects all over the place. Still doing it after the patches today.

    O and I submitted a ticked. I got a reply and they closed the ticket, saying I should reinstall my sound driver to fix sound problems... The category was Graphical Issues....
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