Are all of the support staff somehow also the same people working on the servers?
I submitted a ticket regarding account problems, 5 days ago and still not a peep from anyone. I assumed that by submitting it at the end of beta, there wouldn't be many account related tickets being sent in (as the game wasn't being played) so that maybe it would be seen to quickly. Wrong.
If you didn't get a generic reply by now they're likely looking into it. It's crunch time for them so it might take a while. They're also getting spammed with bug reports for silly things so give them a few. What was your problem if you don't mind me asking?
I was just trying to get my display name changed as I wasn't used to how Cryptic did their MMOs (only daoc/wow/swg here) so I didn't really understand what the display name was, until someone told me that the character@name wasn't just for beta!
So now just asking if I can change my display name from being the same as my username. Any ideas if they will do this? If not, I'll have to make a new account before release day so I can play.
Same problems here. I have two friends who preordered the game and did not get the preorder keys. Now it isn't too bad if they can't start to play in a few days, but both want the lifetime account and they can only order this untill today. And for ordering, they need to have the account activated....
Both filled in a ticket (one last thursday, one on saturday), both tickets are still "new".
I just hope that if they miss the deadline, Cryptic will be fair enough to give them their lifetime even after the 1st of feb, when the data clearly showed they didn't had the ability to order in time.
Same problems here. I have two friends who preordered the game and did not get the preorder keys. Now it isn't too bad if they can't start to play in a few days, but both want the lifetime account and they can only order this untill today. And for ordering, they need to have the account activated....
Both filled in a ticket (one last thursday, one on saturday), both tickets are still "new".
I just hope that if they miss the deadline, Cryptic will be fair enough to give them their lifetime even after the 1st of feb, when the data clearly showed they didn't had the ability to order in time.
I'm in the same boat.
Got pre-order from Amazon, still waiting on code, still want a lifetime account.
It have high hopes that even after Feb1 that Cryptic recognizes the pre-order code and allows for the LifeTime purchase.
Are all of the support staff somehow also the same people working on the servers?
I submitted a ticket regarding account problems, 5 days ago and still not a peep from anyone. I assumed that by submitting it at the end of beta, there wouldn't be many account related tickets being sent in (as the game wasn't being played) so that maybe it would be seen to quickly. Wrong.
i have waited days, and when I finally got an answer it was a copy and pasted response that had nothing to do with what i was asking.
I filed a stuck petition yesterday. fortunately the crash got me unstuck or i would have waited 6 hours to get out.
the guy who answered sounded nice, but didn't have a clear grasp of English. When i asked if he could help me with any of the other tickets i had he said he couldn't since he was the get unstuck GM but if i filed a ticket the issue would soon be 'overlooked'.
A bunch of my bug tickets were simply purged at the end of beta WITHOUT even a canned response to them. And no, I did not simply report typos and such.
I also asked Billing Support to change my forum handle for the same reasons as the OP - no response since January 22.
Not the best way to make a good impression. Server downtimes and bugs happen, usually they get sorted out during the first months after launch but asking people to participate in an open beta and ignoring bug tickets will just make people wonder if Cryptic is either understaffed or incompetent. I seriously hope that the former is the answer.
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So now just asking if I can change my display name from being the same as my username. Any ideas if they will do this? If not, I'll have to make a new account before release day so I can play.
Hahaha their COE worked for SOE!
We are doomed!
Both filled in a ticket (one last thursday, one on saturday), both tickets are still "new".
I just hope that if they miss the deadline, Cryptic will be fair enough to give them their lifetime even after the 1st of feb, when the data clearly showed they didn't had the ability to order in time.
I'm in the same boat.
Got pre-order from Amazon, still waiting on code, still want a lifetime account.
It have high hopes that even after Feb1 that Cryptic recognizes the pre-order code and allows for the LifeTime purchase.
I too have a ticket in place. No answer yet.
I have one that old as well. :mad:
i have waited days, and when I finally got an answer it was a copy and pasted response that had nothing to do with what i was asking.
I filed a stuck petition yesterday. fortunately the crash got me unstuck or i would have waited 6 hours to get out.
the guy who answered sounded nice, but didn't have a clear grasp of English. When i asked if he could help me with any of the other tickets i had he said he couldn't since he was the get unstuck GM but if i filed a ticket the issue would soon be 'overlooked'.
I also asked Billing Support to change my forum handle for the same reasons as the OP - no response since January 22.
Not the best way to make a good impression. Server downtimes and bugs happen, usually they get sorted out during the first months after launch but asking people to participate in an open beta and ignoring bug tickets will just make people wonder if Cryptic is either understaffed or incompetent. I seriously hope that the former is the answer.