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server down again lmao

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited January 2010 in PC Gameplay Bug Reports
1/30/2010 @ 1:01pm cst the server's for the new game Star Trek Online crashed , because of all of the people who have what they call a headstart where all of them were trying to enter the game at 12:59am cst there were to many people to count the servers went off line and Cryptic's response is " we don't understand we tested our servers" .........."umm" ............"we'll have to get back to you on that one"
Post edited by Unknown User on
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    First the servers go down at 1:00pm cst then it goes down at 2:00pm cst . What's next 3:00 pm cst ?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    colt_357 wrote: »
    First the servers go down at 1:00pm cst then it goes down at 2:00pm cst . What's next 3:00 pm cst ?
    And again at 4:00 pm EST. Are these forums on the same servers because it is taking forever to load post???


    You would think a company that already has MMO experience would be ready with massive server space to handle the influx on the busiest day. What happens when it comes time for the people who purchase it in the stores and they try and get on??????

    I was thinking of th e lifetime subscription but if I can't even get on now whats the point...........

    Teutonicc


    P.s. when trying to submit post I get message that forums.startrekonline.com is taking to long to respond LOL
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Throw money at it, Cryptic.

    Hire more (or better) people, get more equipment, do whatever you have to do.

    You will end up losing money anyway if you don't.


    I was going to do the lifetime, but....now not so sure. Think I'll play it by ear...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I did pre ordered DDE , played OB, got shuttle and am a life time sub. There's 3 houndred twards the cause
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I wonder how many is working exactly on STO only... 5 people? maybe 10?
    Seems that way with all these constant crashes of the game :(

    Can I at least be told where these Cryptic went to school so i can avoid sending my future kids there... obviously they have no clue how to teach or taking any redneck with a laptop in.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    colt_357 wrote: »
    I did pre ordered DDE , played OB, got shuttle and am a life time sub. There's 3 houndred twards the cause

    I put in for lifetime as well. More money for ya' Cryptic, get it fixed.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    The game isnt really out yet...I think we are still beta testing in a way.

    juat think .... we are making things better

    when things are not lagging I am having fun
    even with bugs .... I hope all gets worked out
    SOON
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Star Trek Offline :cool:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Welcome to a normal MMO launch. The servers will be down a good few times over the next few weeks while they get them stable.


    You can always cancel if you dont like it. You wont be missed.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    This is not a bug, gtfo
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    tedgp123 wrote: »
    Welcome to a normal MMO launch. The servers will be down a good few times over the next few weeks while they get them stable.


    You can always cancel if you dont like it. You wont be missed.

    It would therefore seem that offering things like a head start was bare faced lying.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    but it's NOT the beta test is it. And it will only get worse when everyone comes online on Tuesday. It's already bad as we orbit around the sun and people come online across the globe - it's ok for use in european time until the guys across the Atlantic wake up!

    Visions of the Death Star coming into firing range......... she cannae tak' any more cap'n
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    It would therefore seem that offering things like a head start was bare faced lying.

    If you think it's bad now wait till the 2nd, it will probably be unplayable for a long time to come. If it can't even handle the headstart load how is it going to handle launch load.

    Hell it couldn't even handle beta load.

    One thing is for sure though, cryptic did a great job preventing me from spending money on their lifetime or year sub offers with the abysmal quality of beta and headstart.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    10 years ago I worked in a datacenter hosting corporate servers (ala Citibank, AMEX, etc.). Every server had a failover partner which replicated the data near real-time (2 sec. difference). If the primary went non-responsive for more than 15 mins the system automatically failed over to the partner. At most, only a few MB of data would ever be lost in the replication process. Also, each server had redundant CPU, hard disks, memory, NICs and power supplies. It took A LOT to cause a failover with all the redundancy. Downtime of a service NEVER went beyond 15 minutes. That was 10...years...ago.

    Today, with bladeservers and redundant everything, it's ridiculous to have an outage such as this, unless it's a facility power outage (but this website works) or the main network feed goes down (again, this website is up). Granted, this website and the game server(s) could and should be on different networks, completely isolated from each other. Not sure why, with all that's banking on this "go-live" event, the redundancy and failover capabilities seem to not exist. It's certainly inexpensive enough to do nowadays, and there's plenty of IT talent to make it happen.

    I ain't hatin', just sayin'. I'm actually getting lots of chores done and kind of thankful for that!!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    It would therefore seem that offering things like a head start was bare faced lying.

    Well clearly not. The server just went down as we, my sister and her partner and myself were about to obtain our second ship, so explain to me how the head start is a bare faced lie when clearly we are "ahead" of those who begin at retail/launch day.
    tedgp123 wrote: »
    Welcome to a normal MMO launch. The servers will be down a good few times over the next few weeks while they get them stable.


    You can always cancel if you dont like it. You wont be missed.

    Absolutely. MMO's are about the good, the bad, and sometimes the ugly. Its too be expected, and if you can't stomach the fact that there will be server issues over the next few weeks etc, this poster is right. You won't be missed.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    agentgrape wrote:
    If you think it's bad now wait till the 2nd, it will probably be unplayable for a long time to come. If it can't even handle the headstart load how is it going to handle launch load.

    Hell it couldn't even handle beta load.

    One thing is for sure though, cryptic did a great job preventing me from spending money on their lifetime or year sub offers with the abysmal quality of beta and headstart.

    Agreed.

    Green117 wrote:
    Well clearly not. The server just went down as we, my sister and her partner and myself were about to obtain our second ship, so explain to me how the head start is a bare faced lie when clearly we are "ahead" of those who begin at retail/launch day.

    Good for you. Correct me if I'm wrong, but it didnt say "headstart *if* the servers are up and will accept your connection". If every time you come to play the server is down, it's not much of a head start is it? It's a distributed system, in this case many people get on, many dont. I fall into the latter.

    If, as tedgp123 said, this is typical of a "normal MMO launch", it's a promise they couldnt keep. Therefore a lie. And as Zheenah said, it's not beta any more. Going from beta to (pre)release too soon = gonna have a bad time. Reeks of squeezing punters for all the money they can get right off the bat, not really in keeping with the Star Trek ethos eh? :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Any ETA on the time the server will be back up?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    As someone that works in IT... it's un-acceptable to have an outage such as this. The client/business pays a lot of money to ensure that the infrastructure is intact and ready to handle business; this has been months in the making, and therefore, these downtimes shouldn't been happening, especially mid-day Saturday.

    I finally have a few hours to play the game, and what happens, it's down. Unbelievable. Pre-order and a lifetime subscription, which is what I've done, represents a significant investment for a video game. When this happened in open beta it wasn't a big deal because that was a part of the cycle, but now, it's the real deal. Get it together and get it fixed.

    And for all of you that say it's just part of the product launch; that's a horrible excuse. If any business that deals with technology hears that answer they fire their staff and hire a staff ready to get things working day 1, especially when millions of dollars are on the line.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Cybernaut wrote:
    10 years ago I worked in a datacenter hosting corporate servers (ala Citibank, AMEX, etc.). Every server had a failover partner which replicated the data near real-time (2 sec. difference). If the primary went non-responsive for more than 15 mins the system automatically failed over to the partner. At most, only a few MB of data would ever be lost in the replication process. Also, each server had redundant CPU, hard disks, memory, NICs and power supplies. It took A LOT to cause a failover with all the redundancy. Downtime of a service NEVER went beyond 15 minutes. That was 10...years...ago.

    Today, with bladeservers and redundant everything, it's ridiculous to have an outage such as this, unless it's a facility power outage (but this website works) or the main network feed goes down (again, this website is up). Granted, this website and the game server(s) could and should be on different networks, completely isolated from each other. Not sure why, with all that's banking on this "go-live" event, the redundancy and failover capabilities seem to not exist. It's certainly inexpensive enough to do nowadays, and there's plenty of IT talent to make it happen.

    I ain't hatin', just sayin'. I'm actually getting lots of chores done and kind of thankful for that!!

    I too am an IT Professional and a Web developer.. your quote is accurate.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Zipstar wrote:
    Star Trek Offline :cool:

    LOL

    Roark
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Well I am not that techy. But I do know its been almost three hours since the game went down. Why would they reopen the game after the Beta without having the servers working correctly? I was really looking forward to playing tonight.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    tedgp123 wrote: »
    Welcome to a normal MMO launch. The servers will be down a good few times over the next few weeks while they get them stable.


    You can always cancel if you dont like it. You wont be missed.

    /clap

    These negative ninnies always say, "hire people with more experience" but if the ninnies had ANY themselves, they'd know every single MMO launch goes this way. Every Single Launch.

    I think they are just crossovers from the single player console crowd, myself. Just sayin'
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    depauljeff wrote: »
    As someone that works in IT... it's un-acceptable to have an outage such as this.

    ...

    And for all of you that say it's just part of the product launch; that's a horrible excuse. If any business that deals with technology hears that answer they fire their staff and hire a staff ready to get things working day 1, especially when millions of dollars are on the line.
    I too am an IT Professional and a Web developer.. your quote is accurate.

    These.

    Also IT Prof.

    (Consoles? Pah. Mere toys)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Launch troubles for MMO's aside, they simply did not give enought thought to the amount of people who would interested in this title...or they had no choice but to launch on time knowing this would happen. I do not believe that is the case because Cryptic posted they put a rush order on more servers when people could not even log in to OB.

    Speaking of which, any word on this?

    Out of everything, server stability was always my biggest concern. I will wait patiently for the server to come back up.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Al_Gorn wrote: »
    /clap

    These negative ninnies always say, "hire people with more experience" but if the ninnies had ANY themselves, they'd know every single MMO launch goes this way. Every Single Launch.

    I think they are just crossovers from the single player console crowd, myself. Just sayin'

    Aion had a pretty smooth launch if I remember correctly. The servers rarely went down, and only for a few minutes if they did. Mind you, the game sucked, but that's an entirely different story, lol.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Zipstar wrote:
    Star Trek Offline :cool:

    :D:D:D this is good
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Lol.
    Yeah it sucks, but this is the 5th MMO I've played from launch/pre-launch day.
    If I wasn't so greedy about wanting to be the first to have it all I'd be smart and
    wait 30 days for the bugs and first few patches to be ironed out lol.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    But Aion was just the "western" release.

    In regards to general MMO launchs... In the first weeks/months there are more people playing at the same time just because it's new. To buy extra hardware for this short period of time compared to the estimated lifetime of the game wouldn't be very economical, would it?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    tedgp123 wrote: »
    Welcome to a normal MMO launch. The servers will be down a good few times over the next few weeks while they get them stable.


    You can always cancel if you dont like it. You wont be missed.

    And as long as people accept that it will never change. Everyone should be trying to improove bad things not just accept them because it has happened in the past.

    Yes there may have been bad launches in the past but why should the game industry tolorate it? With improovements in Technology, knowledge and understanding Developers should be aiming to minimise launch problems.

    In an ideal world big problems would be crushed before release and that is what we should be aiming for.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    i think we know now what happens when everybody hits their spacebar at the same time.
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