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Steam Preorder - "This key does not activate any known products"

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hello,

I preordered "Star Trek Online Digital Deluxe Edition" like 30 mins ago and I cannot activate the CD-Key provided.

What's going on? Will they be available from 2nd of February only? I thouht it also said "Head Start"!

Please enlighten me.

Kind regards
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Strange, it's not working. Seems to be fixed or there's a delay after purcashing before you can activate the CD-Key.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    i got the same thing but from cdon insted of steam it well not let me activate :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    right there with you and i submitted a business support ticket to STO so will see how that goes:mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Don't use the "View Game CD key" option. For some reason that is still the beta key. Use the "Manage Game Account..." and it'll take you right there, all you have to do is confirm and presto, you can play.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    I bought star trek online with steam, i have played the trial and i liked the game. so when i bought the game, steam gave me a cd-key and said i had to use it whenever asked in-game. it said i had to go to the website. so when i got there i used the activation key and then i was at a billing service to pay! so, how am i suppost to use my code in order to play the full game? please! can anyone help me???
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    If your key is not being accepted, please put in a billing support ticket. They can check the key database to see if something is wrong with it or if Steam just gave you a bad key.

    Also, please do not post on dead threads.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    TehNoms wrote:
    I bought star trek online with steam, i have played the trial and i liked the game. so when i bought the game, steam gave me a cd-key and said i had to use it whenever asked in-game. it said i had to go to the website. so when i got there i used the activation key and then i was at a billing service to pay! so, how am i suppost to use my code in order to play the full game? please! can anyone help me???

    it does this for every person who has a subscription. you have to give them some way to bill you if you continue to play AFTER your already purchased key runs out. so they are not going to bill you right away. but they do want a way to bill you if you decide not to cancel.

    remember if you dont want to use a credit card to pay for the game you can enter now.. get into the game. go back to your account and then cancel your subscription, YOU WILL BE ABLE TO PLAY YOUR REMAINING TIME. then later if you want to use game time cards etc to continue to play you can use those or another card etc.

    cryptic just does not want to get stuck holding the bag with you playing and not paying (which co-incidentaly could happen) if they dont get some form of charging you if you dont decide to cancel your subscription before your game key time runs out.
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