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Tip pop ups continiously happening when going by the same NPC's..

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Okay, I petitioned about this because I could find no answer and the only answer I got from players in game was to CTRL+Left Click the X in these Tips to make them not repeat. Yet this does not work for me, I am continually having to close these annoying tips that pop up every time I go by an NPC that makes one appear (Shipyard, Personel, etc.).

So, I finally got a reply back about it and this is what my petition was and what they said:

Petition:
How do I disable the tutorial pop-ups? I've read this all before, over and over (you know what I mean :P), during Open Beta. Now these are just getting down-right annoying, popping up in and before battles and such. Is there a way to stop them from popping up please?

Thank you for your time.

GM's Response (after about a 6-hour wait):
Greetings. The issue you are looking for is simple gameplay question, which can be answered among other players.

Please keep in mind that in order to allow us to help the greatest number of players, the GM ticketing system should be used for reporting problems only and not for general gameplay questions. Furthermore, you may be able to find assistance with similar questions by seeking out the assistance of other players in game or visiting the official forums which can be reached through the Community link at the top of the launcher.

Thank you for playing!

I find this lack of customer service to be appalling. Someone took the time to write that long canned response out or at least took long enough to read my petition and copy and paste a response when they could have probably just answered my question in the same, if not less, amount of time.

Furthermore, this is a problem. It happens every single time, over and over again. Nothing I do works to stop this from happening, so excuse me for going to the ONE SOURCE that I knew would have the answer, when the answers I received by players did not work.


Anyway, yes I am upset. I am in a great deal of pain so I am probably making a bigger deal out of this than it really is, but man this is the worst canned response to a simple question that I have ever gotten, and that includes my 10+ years with Ultima Online.


I mean Really? The GM's cannot answer simple questions like this and make their users feel as though they care about them and want to help them have the best game-play experience possible? Now I would have understood such a response if I would have asked something like "How do I equip a weapon?" or "where is Sulu?"


So.. Can anyone help me?
Post edited by baddmoonrizin on
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Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Just to be clear, because people keep telling me in game to click the little X in the tip to get rid of them:

    I have, many times. It only works while I stay on the Station. When I leave and come back to thee Station, those same NPCs always make these Same Pop-Up Tips appear.

    I have also tried CTRL+Left Click, ALT+Left Click, Shift+Left Click and a the same combination with right click. Nothing keeps them at bay indefinitely.

    Thank you for your time.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Well, since no one seemingly knows, I am filing a new petition:

    Okay, I got a canned response to my last petition on this: Disabling the Tutorial Pop-Ups? - #554595 - Star Trek Online

    I did as the message said, asked both in game and on the forums (again), and I keep getting the same responses that are of no help.

    So, let me be a little more clear. When I enter Earth Spacedock and walk by any NPC that gives a Tip Pop-Up, I get the Tip Pop-Up, which normally would be fine. I click the little X inside the tip (not the one on the surrounding box, tried that too though), and the Tip dissapears. Great right? Nope! So, I leave Earth Spacedock and do some stuff, then when I return and go by those same NPCs that I have previously clicked the X on for their Tips, their Tips pop up yet again. This happens every time I re-enter Earth Spacedock, it is like the Tips are resetting themselves when I leave and re-enter Earth Spacedock.

    I have tried every combination of Left and Right Click with CTRL, SHIFT, and ALT, to no avail. These Tips always re-appear when I re-enter Earth Spacedock and go by those same NPCs.

    I am appalled that I got such a canned response to my last petition over this issue and just hope that it was a misunderstanding of my problem. This is a Problem!

    So, please just answer me, how do I stop this from happening? Is this a known issue you are working on? Is there something I need to do special on my end (that should be covered somewhere in your documentation, but apparently isn't). For no User, like your GM said to ask, is able to give me an answer that solved my problem.

    Thank you for your time.

    Is anyone else experiencing this same issue?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Is anyone else experiencing this same issue?

    This is something that's annoyed me to no end throughout CB, OB and now the Live Game.

    A tip should pop up once, or there should be an option in the Options Menu to toggle them off. :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I too have found these tips popups to be extremely annoying.
    In all my years of gaming I cannot remember any game, at leasy not any MMO, that did not have the option to turn off tips, hints, and tutorials.
    I can accept it comming up the first time, but every time I visit a vendor is simply too much.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I am glad I am not the only one experiencing this. Thank you for your replies.

    Just to update, this also happens when re-doing lower level missions with Tips in them. I just re-did the P'jem mission with someone who needed help and was again bombarded by those very same Tips through out the Mission, even though I had previously had and closed them when I did the mission originally by myself.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I was wondering about this myself. Perhaps there is supposed to be a specific UI option?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I am glad I am not the only one experiencing this. Thank you for your replies.

    Just to update, this also happens when re-doing lower level missions with Tips in them. I just re-did the P'jem mission with someone who needed help and was again bombarded by those very same Tips through out the Mission, even though I had previously had and closed them when I did the mission originally by myself.

    Thought about adding this bit in as well, because I experienced it twice tonight. But it's a minor issue compared to the spam you get walking through the Shipyard on Starbase 01.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    CLicking the X doesnt work for me also. Its one of the most annoying parts of STO for me. Every visit to a NPC pops up the same message I got at LT1 tutorial.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Bump before trying to get some more sleep.

    Would appreciate any response about this, whether to my Tickets on the issue or here please.

    Thank you for your time and a wonderful game!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I agree this is annoying.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Cant remove mine either, and is starting to get anoying... this was not an issue in beta!

    Been looking in options, but cant find anything that says disable newplayer tips/tooltips whatever.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Yep I think everyone has this problem. I know I do... every single flipping time I get that stupid tips popping up. This is only slightly less annoying than the devs at NCsoft ignoring pleas and petitions to make the chat window opaque from as far back as closed beta.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    These, and also the little hint from your Ops officier that pops up every time you enter sector space telling you to use the map, are annoying.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    hmmm it sounds like you should delete your WTF Folder and your Interface folder, if that doesn't work try uninstalling STO and reinstall the game. If that also fails you need to reformat windows on to your machine.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    reon wrote: »
    hmmm it sounds like you should delete your WTF Folder and your Interface folder, if that doesn't work try uninstalling STO and reinstall the game. If that also fails you need to reformat windows on to your machine.

    *snerk* Methinks you had a few runins with Blizzard GMs.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Well, since no one seemingly knows, I am filing a new petition:




    Is anyone else experiencing this same issue?

    I am having this issue aswell.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    So glad I'm not the only one. I asked in general Zone chat in a few places and everyone seemed to think it was in the Options items. But I sure don't see a box there to check so Tips don't pop up again.

    Was it really intended that Tips always pop up even if we don't want them to? :D

    Don't get me wrong. I love them and they are helpful the first couple of times. But after that I don't need to know what talking to Ensign so and so does. ;)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Ghoulish wrote:
    Cant remove mine either, and is starting to get anoying... this was not an issue in beta!

    Been looking in options, but cant find anything that says disable newplayer tips/tooltips whatever.

    This most certainly was an issue in beta. Every visit to Earth's Shipyard = Tip spam!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Cost wrote: »
    This is something that's annoyed me to no end throughout CB, OB and now the Live Game.

    A tip should pop up once, or there should be an option in the Options Menu to toggle them off. :mad:

    Please fix this soon... it's so annoying!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Good afternoon all! So, any word on this yet?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Holy moley you all post a lot in other threads! I wish I would have posted this in the Tech Forum, heh. This hit page 3 before I even re-loaded the forum!

    Stop posting in those nonsensical troll-baiting threads. :D

    *bump*
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Do what I did:

    1. Move the tip window to the bottom right of the screen.

    2. Shrink it to something hella tiny and unnoticeable.

    3. ???

    4. Profit!

    I forget that it's still there sometimes.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I'm hoping this gets fixed too, looked for like a half hour yesterday convinced I was missing it in the options.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Tcsola2003 wrote:
    Do what I did:

    1. Move the tip window to the bottom right of the screen.

    2. Shrink it to something hella tiny and unnoticeable.

    3. ???

    4. Profit!

    I forget that it's still there sometimes.
    Woah! You just might be my new best friend here! :D Thank you, I will try this, indeed!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Tcsola2003 wrote:
    Do what I did:

    1. Move the tip window to the bottom right of the screen.

    2. Shrink it to something hella tiny and unnoticeable.

    3. ???

    4. Profit!

    I forget that it's still there sometimes.

    Gets in the way of my action bar and BOff bars. Especially with more advanced ships. It needs to go away and not come back.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Woah! You just might be my new best friend here! :D Thank you, I will try this, indeed!

    But what about tips from new areas/contacts?

    The old ones that pop-up, annoying.

    New ones that would pop-up, with the window minimized you wouldn't see them.

    And I also hate that if you mouse over any button in your drawer, you get a tip. This one is going to the maximum delay setting when game comes back up.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Janlee wrote: »
    But what about tips from new areas/contacts?

    The old ones that pop-up, annoying.

    New ones that would pop-up, with the window minimized you wouldn't see them.

    And I also hate that if you mouse over any button in your drawer, you get a tip. This one is going to the maximum delay setting when game comes back up.

    I've had to also adjust my tool-tip duration as well. Some tool-tips seem to always appear instantly, however. I haven't gotten to the point of annoyance with them yet, as they are still helping me learn about things and are not nearly as repetitive as the Tips in topic discussion. I understand where you are coming from and can foresee this also becoming an issue later on down the road.


    Back on topic:
    I don't want this issue to become moot just because we can try and shrink the tips into practically non-existence (if it works for everyone, need to try it when server comes back). It is a huge eye-sore to the game, especially for those who have read them 50+ times over.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Nothing on this? I am now starting to see more threads on this issue.

    Cryptic, any sort of acknowledgment of this issue would be greatly appreciated.

    Thank you for your time.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I would like to see a "we're aware of this issue" type of msg. It would be nice to know it's going to be addressed :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2010
    I'll add my name to the list. Please give us an option to not have the tips.
This discussion has been closed.