First, I apologize if there's a thread discussing this particular issue. I searched what threads I could and found very specific cases of disconnects and loading issues but not one where the disconnect happens seemingly at random but very often. I've been experiencing this since beta (though chalked it up to beta itself) but in headstart it's actually gotten worse.
Basically, I'm getting disconnected when going to warp, when moving between ground and space (or vice versa), in the middle of space and ground battles, and sometimes when just leading my away team from point-to-point. There doesn't seem to be a consistent cause to it as it can happen even when my Captain is sitting on the bridge doing nothing. The only consistent feature of these disconnects is that they seldom are spaced more than 20-40 minutes apart (quite often closer to 10).
It's indeed very frustrating since some of the longer episodes and missions will require going back and starting a particular stage from the beginning, even if I'm one step from finishing...
As a final note, I have experienced the same phenomenon in Champions Online, though never to this same extent. Not sure if that helps at all.
Comments
I was getting disconnected almost every time I loaded a new instance, whether beaming up or down or warping, and reconnecting was very difficult.
I fixed it by choosing options on the initial login window and selecting None in the Proxy window.
Not sure how it got changed to US proxy but setting it to none worked.
Hope this helps someone