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Cryptic: Headstart not working for my wife

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited January 2010 in PC Gameplay Bug Reports
I ordered from ATari and I'm able to enjoy the headstart, however my wife who I pre-ordered from Amazon cannot get into the headstart. Both of us enjoyed the Beta just fine and she patched the beta client just as I did. Why is she not able to get access? It shows the code is working on the website however the game client will not let her in. Says unable to authenticate. We've triple checked both her username and password. Both are correctly spelled and case sensitive.

Please Help!!
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