I pre-ordered off of Amazon earlier this week and finally got my code to participate in Open Beta/Headstart. When I enter this code on the STO site, it returns a message saying "This key does not activate any known products." What gives?
I have tried cutting and pasting, entering directly, logging in, logging out, no effect. Anyone know what the issue might be?
How many characters is the code that you received. If it is 16 that is not the preorder code. That is a code to get some free stuff from Amazon. You are looking for a 25 character code. It should read something like this.
Dear Amazon.com Customer,
The Amazon Video Games team thanks you for your pre-order of Star Trek Online. Now it's time to get you your pre-order bonus code.
Here is your code(s): XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
This code will give you access to the Star Trek Online beta, with runs 1/12/10 - 1/26/10, and the Star Trek Online Head start, which begins 1/29/10.
How to Use Your Code:
1. Go to the http://www.startrekonline.com/betacard.
2. Enter the code found above. Each code is unique and can only be used once.
3. Create a Cryptic account, or sign into an existing Cryptic account, and follow the on screen instructions.
Your in-game bonus item will be activated by a code that will arrive in the game box.
How many characters is the code that you received. If it is 16 that is not the preorder code. That is a code to get some free stuff from Amazon. You are looking for a 25 character code. It should read something like this.
Yes, I put in the code you described. 25 characters, in a message from Amazon identical to the one you put in your reply. Now I'm really worried I won't be headstarting tomorrow.
I pre-ordered off of Amazon earlier this week and finally got my code to participate in Open Beta/Headstart. When I enter this code on the STO site, it returns a message saying "This key does not activate any known products." What gives?
I have tried cutting and pasting, entering directly, logging in, logging out, no effect. Anyone know what the issue might be?
shoulda bought it from a store both of mine work fine
I was gonna reply to this thread with the same problem but I couldn't post on the forums cos I hadn't validated my email supposedly, as soon as I'd validated it my codes became valid and everything.....Was rather weird...
I just went and tried adding the key to my account again, and this time it worked. Perhaps there was just a temporary issue with the account server or something. It now shows that I have preorder access.
Looks like it was a temporary problem, I seem to be accessing the download now. Thanks for all the replies. Looking forward to making irreparable mistakes in my skill point allotments tomorrow!
I got the same problem. I got mine from dlgamer.eu. Worked fine in beta, but now it wont let me in.
when i try to reenter my code, it says its already been used. Which is true, since i did use it earlier.
so what gives? there klingons to kill .. and i cant get in....
Comments
Yes, I put in the code you described. 25 characters, in a message from Amazon identical to the one you put in your reply. Now I'm really worried I won't be headstarting tomorrow.
shoulda bought it from a store both of mine work fine
How very frustrating. I paid money. I hope I can get in today.
when i try to reenter my code, it says its already been used. Which is true, since i did use it earlier.
so what gives? there klingons to kill .. and i cant get in....