test content
What is the Arc Client?
Install Arc

Headstart Access Code Not Working

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited January 2010 in PC Gameplay Bug Reports
I pre-ordered off of Amazon earlier this week and finally got my code to participate in Open Beta/Headstart. When I enter this code on the STO site, it returns a message saying "This key does not activate any known products." What gives?

I have tried cutting and pasting, entering directly, logging in, logging out, no effect. Anyone know what the issue might be?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    This happened to me as well. Amazon normal edition preorder.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    How many characters is the code that you received. If it is 16 that is not the preorder code. That is a code to get some free stuff from Amazon. You are looking for a 25 character code. It should read something like this.
    Dear Amazon.com Customer,

    The Amazon Video Games team thanks you for your pre-order of Star Trek Online. Now it's time to get you your pre-order bonus code.

    Here is your code(s): XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

    This code will give you access to the Star Trek Online beta, with runs 1/12/10 - 1/26/10, and the Star Trek Online Head start, which begins 1/29/10.

    How to Use Your Code:
    1. Go to the http://www.startrekonline.com/betacard.
    2. Enter the code found above. Each code is unique and can only be used once.
    3. Create a Cryptic account, or sign into an existing Cryptic account, and follow the on screen instructions.

    Your in-game bonus item will be activated by a code that will arrive in the game box.

    ~Amazon.com Video Games Editors
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I'm also having this problem with my Direct2Drive pre-order.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Also having the same issue with a Headstart key from Game.co.uk. Bit worried :-/
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    1MGSIX wrote: »
    How many characters is the code that you received. If it is 16 that is not the preorder code. That is a code to get some free stuff from Amazon. You are looking for a 25 character code. It should read something like this.

    Yes, I put in the code you described. 25 characters, in a message from Amazon identical to the one you put in your reply. Now I'm really worried I won't be headstarting tomorrow.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Mengzhou wrote: »
    I pre-ordered off of Amazon earlier this week and finally got my code to participate in Open Beta/Headstart. When I enter this code on the STO site, it returns a message saying "This key does not activate any known products." What gives?

    I have tried cutting and pasting, entering directly, logging in, logging out, no effect. Anyone know what the issue might be?

    shoulda bought it from a store both of mine work fine
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I was gonna reply to this thread with the same problem but I couldn't post on the forums cos I hadn't validated my email supposedly, as soon as I'd validated it my codes became valid and everything.....Was rather weird...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I just went and tried adding the key to my account again, and this time it worked. Perhaps there was just a temporary issue with the account server or something. It now shows that I have preorder access.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Yeah, been a few threads in last few hours where players have reported the account server taking some unadvertised downtime...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Looks like it was a temporary problem, I seem to be accessing the download now. Thanks for all the replies. Looking forward to making irreparable mistakes in my skill point allotments tomorrow!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    My keys wont let me in either, "This key does not activate any known products."

    How very frustrating. I paid money. I hope I can get in today.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Last night My key was Valid now today my key is Invalid via my steam and well TRIBBLE
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    My headstart code from Atari is not working. Man I should of known better than to give Cryptic any more money.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I got the same problem. I got mine from dlgamer.eu. Worked fine in beta, but now it wont let me in.
    when i try to reenter my code, it says its already been used. Which is true, since i did use it earlier.

    so what gives? there klingons to kill .. and i cant get in.... :confused:
Sign In or Register to comment.