test content
Logo
What is the Arc Client?
Install Arc
Thermal and overheating issues!
System
Member, NoReporting Posts: 178,019 Arc User
Thermal issues:
Here is the break down with thermal (overheating) related issues. First off like most of the new generation games, Star Trek online is using a higher amount of CPU, memory, and GPU power to play. What this means is since a larger percentage of your hardware is utilized so there is an increase the amount of heat is going to be generated from your system. CPUs and GPUs are designed by default to be capable of running at 100% for longer periods of time, and this is something software and hardware developers test for. So a system running at 100% is completely acceptable, and should not cause issues.
So with this information in mind here are the most common causes for over heating systems.
Dirty case:
You computer can accumulate a large amount of dust from prolonged use. Cleaning your case with compressed air cans (That are designed for cleaning computers; DO NOT USE A COMPRESSOR) on a regular basis can help keep your system healthy. Refrain from using any type of cloth, paper towel, or fluids to clean you system. Make sure you use antistatic devices any time when you open your case to reduce the risk of damaging your hardware.
Insufficient Cooling:
In many instances the fans that are provided with your computer are the bare minimum for cooling. This is especially true if you have added new hardware to your system (I.E. Aftermarket graphics cards, additional hard drives, additional memory), and most of the time the default cooling cannot make up for the increase in heat. These issues can be resolved by adding more fans, larger fans, or different types of cooling systems to your case. If modifying your cooling systems is not an option there are cases available on the retail market that can provide additional or different cooling options.
Over clocking your system:
Over clocking is a method that is used by many advanced computer users to attempt to access more of the systems performance power by pushing the components beyond the factory limits. When you over clock a system there is a dramatic increase in system heat as your components are working harder than intended. If this increase in heat is not accounted for when you over clock system this can lead to hardware failure or abnormal functionality. We do not support over clocking as it can produce unseen issues and failures. If you are experiencing issues with Star Trek online and your system is over clocked please reset your system to the factory defaults. With the system at the factory defaults try to reproduce the issue, and it no longer appears then over clocking may have been the culprit.
If none of these factors apply to your situation please feel free to contact our tech support department.
http://www.startrekonline.com/support
Here is the break down with thermal (overheating) related issues. First off like most of the new generation games, Star Trek online is using a higher amount of CPU, memory, and GPU power to play. What this means is since a larger percentage of your hardware is utilized so there is an increase the amount of heat is going to be generated from your system. CPUs and GPUs are designed by default to be capable of running at 100% for longer periods of time, and this is something software and hardware developers test for. So a system running at 100% is completely acceptable, and should not cause issues.
So with this information in mind here are the most common causes for over heating systems.
Dirty case:
You computer can accumulate a large amount of dust from prolonged use. Cleaning your case with compressed air cans (That are designed for cleaning computers; DO NOT USE A COMPRESSOR) on a regular basis can help keep your system healthy. Refrain from using any type of cloth, paper towel, or fluids to clean you system. Make sure you use antistatic devices any time when you open your case to reduce the risk of damaging your hardware.
Insufficient Cooling:
In many instances the fans that are provided with your computer are the bare minimum for cooling. This is especially true if you have added new hardware to your system (I.E. Aftermarket graphics cards, additional hard drives, additional memory), and most of the time the default cooling cannot make up for the increase in heat. These issues can be resolved by adding more fans, larger fans, or different types of cooling systems to your case. If modifying your cooling systems is not an option there are cases available on the retail market that can provide additional or different cooling options.
Over clocking your system:
Over clocking is a method that is used by many advanced computer users to attempt to access more of the systems performance power by pushing the components beyond the factory limits. When you over clock a system there is a dramatic increase in system heat as your components are working harder than intended. If this increase in heat is not accounted for when you over clock system this can lead to hardware failure or abnormal functionality. We do not support over clocking as it can produce unseen issues and failures. If you are experiencing issues with Star Trek online and your system is over clocked please reset your system to the factory defaults. With the system at the factory defaults try to reproduce the issue, and it no longer appears then over clocking may have been the culprit.
If none of these factors apply to your situation please feel free to contact our tech support department.
http://www.startrekonline.com/support
Post edited by Unknown User on
0
This discussion has been closed.
Comments
Not responsible for any damage use of this program may cause!!! (ok, there's the CYA)
http://download.cnet.com/Core-Temp-32-bit/3000-12565_4-10794077.html?tag=mncol
This only gives CPU Cores, not GPU cores.
However i am not posting a link, as it is also an overclocking tool and can damage your hardware if used improperly.
But if your really interested just search on google, at least you know it exists.
My gaming rig is having this issue, my fix was to open the case up, take a 10 dollar Walmart small floor fan and have it blow outside air over the motherboard and CPU. This cooled my temps down by 20c when running the game at max settings and have not had this problem since. Is is a stop gap solution until I can get a new heatsink and fan for my CPU.
Smart doc was showing 102 c wtf this is the only game that gets it overheated ?
My GTX 260 is about 80 °C when playing STO. And the Card is overclocked. Heatsink is stock...
Custom heatsink? Maybe it is not mounted correctly?
Lt. Cdr. Phelissa
My cpu aint that great no more still dont get how that game can stress my system like that i have no probs running crysis all max video setting .
I am shure it is the last patch that hase some thing to do with it .
It seems obvious but alot of people dont realise that you can simply get a longer SLI or Crossfire cable and seat one card further away if your board permits it. The benefits too cooling are pretty huge. The difference between your fans howling away and being irritating as hell (maybe even risking heat dmg to your boards) and a quiet cooler PC.
Sorry if it seems obvious but I have seen so many people sticking them next to each other even though they dont need too I thought I would mention it. If you do this on an EVGA X58 board for example you get 1/2 mm between the 2 cards and totally obsure one of the fans. No wonder they get hot!.
-avery
Nvidia GTX 260
Core Clock: 576MHZ
Shader Clock: 1242MHZ
Memory Clock: 999MHZ
Fan Speed: 100%
GPU Fans: 2
Case Fans: 3
PCI Slot GPU Cooling System: 1
Hardware:
System Information
Time of this report: 1/17/2010, 08:01:26
Machine name: M4CHIN3
Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: P5K SE/EPU
BIOS: BIOS Date: 03/14/08 11:20:57 Ver: 08.00.12
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 4096MB RAM
Available OS Memory: 3328MB RAM
Page File: 1440MB used, 5211MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
Display Devices
Card name: NVIDIA GeForce GTX 260
Manufacturer: NVIDIA
Chip type: GeForce GTX 260
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_05E2&SUBSYS_12603842&REV_A1
Display Memory: 2288 MB
Dedicated Memory: 881 MB
Shared Memory: 1407 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor Name: ASUS PnP Monitor
Monitor Model: ACI VW192
Monitor Id: ACI19AE
Native Mode: 1680 x 1050(p) (60.262Hz)
Output Type: HD15
Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
Driver File Version: 8.16.0011.9062 (English)
Driver Version: 8.16.11.9062
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 8/17/2009 00:57:00, 7569920 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-46A2-11CF-9478-6B321EC2C535}
Vendor ID: 0x10DE
Device ID: 0x05E2
SubSys ID: 0x12603842
Revision ID: 0x00A1
Star Trek Online Client Graphic Settings:
Display Mode: Fullscreen
Fullscreen Resolution: 1680x1050
Fullscrenn Refresh Rate: 60Hz
Brightness: 100%
Aspect Ratio: Auto
Monitor Vertical Sync: Off
Half Resolution: Off
Antialiasing: 4x
Dynamic Lighting: On
Lighting Quality: High
Max lights per object: 5
Max shadowed lights: 3
Texture Anisotropic Filtering: 16x
World texture quality: 100%
Character texture quality: 100%
World detail distance: 100%
Terrain detail distance: 100%
Character detail distance: 100%
Show high detail objects: On
Max physics debris objects: 100
Postprocessing: On
Visual fx quality: High
Shadows: Off
Bloom quality: High
Bloom intensity: 100%
Screen-space ambient occlusion: On
Cinematic focus(depth of field): On
Underwater view: Off
Reflection quality: High
Trouble Shooting Options:
Framerate Stabilizer: Off
Auto-stabilize framerate: Off
Limit CPU usage when inactive: Off
Multi-core rendering: On
Use full detail character animations: On
GPU-accelerated particles: On
Reduced file streaming: On
Software Cursor: Off
GPU Temperature reaches 104C after reaching the 5th spawn in the Eihress system the system then green screens and the computer will only respond to a cold reboot.
Conversely Sector Space and other Episodic areas only get the GPU temperature up to around 86C.
I have dual 9800GTX SLI, QX9650, 4GB OCZ Platinum RAM 1200W Thermaltake power supply and an Antec 900 case with a Scythe Ninja II heatsink and 2 additional Scythe Fans.
I have absolutely zero issues with heat, fan noise, or anything running maximum graphics 1680x1050.
I'm not saying that their code couldn't be improved, I am simply trying to get people to stop blaming their hardware issues on Cryptic. For example, there was a version of NVIDIA drivers where the fans would get stuck in "3d mode" and wouldn't slow down after exiting a game. TONS of people blame these issues on a "recent patch" of some random game.
If a game was released that pushed your system to its maximum, the fans would be spinning as fast as they can to keep cool, this is not a problem with the game but a limitation of your hardware.
The 8800 is a 3 year old card which is ancient compared with new cards...heck my 9800GTX is almost 2 years old now so it is obsolete too. Have you seen the new NVIDIA cards, apparently they need their own DEDICATED airflow otherwise they will overheat when fully utilized.
This is the PC world, you guys should be used to this sort of thing by now.
If you don't like it, play X-box (red ring of death?) or how about PS3 (dead CPU cores within 2-weeks?) or how about the Wii (Slow crappy graphics, choppy sequences?). Everything has its problems, be patient for new patches that might assist aging hardware, buy something that can handle the game without pushing your hardware to the limit, or turn down the graphics. Easy solution.
Did you remember to put down enough (and not too much) thermal paste?
This is my video card ccc
http://img130.yfrog.com/i/startem.jpg/
what do i adjust?
no *****
I have dual 80mm fans on my vid card a heat sink larger then a volkswagon with dual 80mm fans a hard drive fan and four case fans.
I dont think I can get any more cool are in the dam thing unless I put it in the frige. The ungodly amound of noise this thing gives off if so I never have to deal with BS like this.
Dont tell me how to build my rig, it runs @ 100% and never gets over 58c will being OC 17% with the vid OC @20 over and never hit more then 50c. I ran this game flat out for 16 hours last week and ever sinse 1/20 I cant even play for more then 20 minutes. YEA ITS MY PC
If it was bad code, it would affect all the computers it ran on, not just a few select people. Just saying.
Run OCCT or an equivalent benchmark that can peg your GPU at 100%. If STO runs hotter than OCCT then maybe you have a valid argument.
My Case http://img641.imageshack.us/img641/4592/dscf0002.jpg
Phenom II 955 at 3.5ghz with stock voltage, can take 24 hour prime no problems, cooled with a Zalman 9700
Sapphire Radeon 5850 stock
8gigs ram
SIX hard drives, totaling 5TB of space
I played STO yesterday with every option cranked to the max. Bloom, AAx8, AFx15, 1920x1200 res, post processing on, everything
The highest my videocard got was 70C, in a 80F room. Videocard highest it recorded in use was 90% activation, I pushed it as hard as I could, fan went up to 28%
My CPU was at 35C after a hour of playing, fanspeed was recorded at 1800RPM
My CPU idles at 29C and fan at 1400RPM, my GPU idles at 53C and 24% fan speed
The highest I have stressed my system was Prime + Furmark, which pushed CPU up to 40C, and GPU up to 76C, recorded 370watts drawn from the wall
Furmark alone draws 270watts from the wall, Crysis draws 350 watts from the wall, Mass Effect draws 330watts from the wall
The highest I have seen, to date recorded on my UPS was 267watts drawn from the wall on a ground mission, which means my computer baring the 85% effecency of my PSU is only taking 227watts to power my system
This game is peanuts to run, this game works my system very little, WoW worked my system harder then this game, pulling 290watts from the wall in cities etc
This game CANNOT work your card harder then furmark will
To those saying your systems are "fine" no they arn't
Also to those with aftermarket coolers, those aftermarket jobs may be fantastic for keeping the GPU cool, but your voltage phase modulators are MASSIVELY undercooled with aftermarket jobs, if your System keeps rebooting and your GPU and CPU is cool and you got a aftermarket cooling solution for your videocard, get a program like Everest and monitor the heat coming from your voltage modulators, I bet they are easily heading up to 100C+ with aftermarket jobs
Yes it is, you are nowhere neat maxing out the thermal envelope for that videocard, thats around 55C, GPU's normally can take around 80C before problems
Stop blaming STO. Your cooling is insufficient. Stop whining and fix it.
I can't believe that Cryptic's devs are having to resort to basic PC Support on these forums. PC maintenance is something everyone should know that owns a system and if you don't and you try to "build" your own system without any professional education then I suggest to start listening to the people who DO have an education in IT and drop the holier-than-thou act.
Your system stinks m8 !!!!
You're completely missing the point! It doesn't matter if you're overheating on STO or Hello Kitty, if you're overheating then your cooling isn't sufficient. It doesn't matter why.
At least it's properly cooled.
No game i have ever played has made my 8800gtx go to the temps it has in STO, the /maxfps cap helped but now after todays patch after protracted periods it will overheat again aka like 4 hours of game time.
Ive built my own pc's for over 8 years now, i have 0 cooling issues with this case, card, ram and proccessor, till now. They need to fix this issue before the game goes live you cant simply say oh its our fault for X reason or for XX reason.
And no GPUs are not meant to run at 100% for the entire length of a game, they are ment to be able to go up to 100% to handle sudden graphic intense times then back to a stable temp. If a car runs in the red line for to long guess what it blows the motor no diff with this.
Im not even running 100% settings just nice decent settings as the game looks great without having to go to max that says something. And anyone who says we that are having this issue are just lazy criers with bad cooling.... think what itd be like to have this issue in only 1 game ever with nothing else coming close to these temps.
I'm running the game right now at a GPU core temp of 58c on a very overclocked GTX 260. In your own words.. that says something.
My previous computer had a GeForce 7800gs. I never had overheating problem with it, even if the case was not for gaming solution. The thing is the 7800gs doesn't produce the same heat than the GTX280. Not at all.
The case I have with this new computer is nice, has medium to good airflow but again it's not really for gaming. 4 games cause the failsafe mode to kick-in on my GPU: Lords of the ring Online (Which it never did on my other computer), Call of Duty modern Warfare 2, Star Trek Online and Dragon Ages origins. What ? dragon Ages Origins ? I saw Temp with CODMW2 going up to 135 C for MCP and 90 C for the GPU. Before starting each one of these game I set the GPU fan to 100% in the NVidia Control Panel (With the Performance/System Monitoring TOol Add-ins installed). Even with that CODMW2 and STO cause the GPU failafe to kick-in. So just before Christmas I bought a 15$ solution at Wal-Mart. A small floor cooling fan. On this computer and even my previous one, the panel is never close, so I just put the cooling fan near the opened panel and blow air at low speed, not even medium or high and my GPU never goes beyond 65C and the MCP stays at 105 C. Cool solution.
Here's the thing, physics law can't be changed. The amount of air that is pulled or pushed into your case must at least be the same goes out. And there must always a constant flow of air in your case. Blowing air (ambient temp) in an opened case at a certain angle so the air is not always pushed back into the case is a simple and enough solution.
Yes it's true some coding might be needed, yeah like giving an option to set the AA to 16x but in fact behind the scene the game set it to 4x so the GPU computes less and produce less heat, but as someone said in some previous reply, this is the PC world, the best rig last only a few days. There a thousands CPU/RAM/GPU/Motherboard solution out there it would take many years to code something so everyone is happy at a certain point of time and at that time that hardware would be obsolete. If you want to play games that never overheat a system and on which the hardware never change sfor years, then go with a console and stop whinning about your PC.
I've never whinned about a game causing problem on any of my PCs, what I do is I look for solution on my own.
Telling people to dust out our cases isnt a solution there are far to many people with this problem to simply be bad cooling for god sake. If your not going to help come up with a reasonable fix people just dont post let the people with issues actually post and get read by devs. Devs dont want to read 21 pages of trolling unuseful junk.
If you pay for a product it should work, when did things turn into oh ill just patch it down the line slap a bandaid on it in the mean time.