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Constant ATI Driver Crash on Away Missions

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Almost exclussively during Away missions (maybe once or twice in space)
Windows 7 Pro 64bit
Intel i7 920
Radeon 5870 Latest Drivers
6GB RAM

DXDIAG: http://pastebin.com/m4b78f38c

Game sounds stop, music continues, game locks up, then I get a grey screen, then client closes and sometimes I see the systray pop up regarding ATI driver hung and was recovered. Othertimes I don't see the systray balloon, but all the behavior was the same.

Rarely I get a gameclient.exe has stopped responding, but these are probably different issues.

Any thoughts?

Edit: Please note that I resolved this by rolling back to driver Catalyst pack 9.11 for the 5800 Win7 64bit
Post edited by Unknown User on
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Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Similar to the problem I am having on my system, thread here: http://forums.startrekonline.com/showthread.php?t=69294
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Hey mate. I was experiencing a similar problem with constant VPUs and sometime just as you described.

    What I did is rolled back my driver, I am currently using 8.12 with no issues in this game or any other. Using the latest drivers did improve the quality of the gfx but it ran slower and crashes alot.

    Btw this is regards my card in my second computer which is a ATI 3850.

    Also when removing old drivers I would restart in Safe mode and use Driver Sweeper(Google) to clean out all old driver files. It could just be that the game is dare I say it BETA but this solved it for me. Shame I still get constant disconnections when our American cousins log on :eek:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Loxanna wrote:
    Hey mate. I was experiencing a similar problem with constant VPUs and sometime just as you described.

    What I did is rolled back my driver, I am currently using 8.12 with no issues in this game or any other. Using the latest drivers did improve the quality of the gfx but it ran slower and crashes alot.

    Btw this is regards my card in my second computer which is a ATI 3850.

    I'll give that a try.
    Hopefully the 10 crash notes I send in a day re: ati get Cryptics attention.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Of course I need to figure out which is which, Windows says I'm running 8.681.0.0 which doesn't synch with my downloads of 9-10, 9-11, or 9-12
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    same problem with my ATI Radeon HD 4800 Series
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I was having this issue as well with ground missions with my ATI 5750 with the latest drivers. Instead of rolling back or turning down the setting. I just turned Dynamic lighting off and now I dont lag at all in ground mission.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    My 4890 acts the same way.

    /cry
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    AUPilotAU wrote: »
    same problem with my ATI Radeon HD 4800 Series

    DITTO.

    OK< it's not just me, all the ATI folks are having issues. Hope this doesn't get tossed on the back burner, I know were only a quarter of the community at best but hey... I only say that because I played COH (cryptic) for 4+ years and they had an ATI issue for 4+ years that was never resolved, though not a crashing issue.



    Anywho, hoping this gets fixed, will watch the forums to see if folks are still complaining and will only buy if it has been.

    I rolled my driver back, no dice for me. Still getting a BSOD.

    I will try fiddling with the lighting and such as well to see if the severe lag stops.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Majo wrote:
    I was having this issue as well with ground missions with my ATI 5750 with the latest drivers. Instead of rolling back or turning down the setting. I just turned Dynamic lighting off and now I dont lag at all in ground mission.

    Majo, were you lagging or crashing to desktop?

    Also, lot of people saying "me too" except you're declaring different errors.
    Lag or a BSOD is different then a driver hang and recovery.

    Windows Vista & 7 have the ability to recover from Graphic Hangs, XP doesn't, at least not normally. Also, anyone with Windows XP64 are in an entirely different boat. The drivers and application are in a different universe.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    And of course I can't log in to test this because of the "too busy" & "not allowed" error
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I'm putting my money on overheat issues. Clean your computer and everything is fine. Now you want to say "STFU NOOB ITS THE GAME".

    But just clean your computer first with pressure air and a vacuum cleaner, you'll do yourself a favor.

    (From the inside)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    System is only 3 months old and I cleaned it out on the 27th when i installed an Corsair H50 CPU cooler.
    I also have filters on my fans to prevent dust in the system. I'll avoid the STFU noob.
    That being said, it could be heat, but it's not because my case is dirty.
    Not sure how to monitor my GPUs temperature over time, just while I'm in the Catalyst Control Panel.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Rolled back to the Novemeber release drivers and have done 5 away teams without crashing.
    Prior to this I've only gotten 1 Away team mission completed (with combat) without a crash.
    Cryptic, you listening? there's something up with the December Catalyst Drivers
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Explain to me whats going on? This game and only this game crashes my system and turns off my computer. It's something with the ATI graphics.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    It's most definitely NOT a HEATING problem!

    http://forums.startrekonline.com/showpost.php?p=1519814&postcount=8

    And yeah the servers are busy, but a lot of people wanna play beta ;)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    This is definately an ATI problem. I have a very old Nvidia 8800GTX and my partner has a newer ATI HD4850.
    My game runs pretty smooth with no problems. Her game runs pretty smooth too but with one exception: whenever we are in space combat, hers always crashes :(

    She has the latest drivers and they don't seem to work very well.

    A bit of work needed on Cryptic/ATI's part here methinks.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    OK i had this all the time with the latest ATI drivers the only way i cuold get it to run was turn off all post processing effects in the options.

    Since doing that I had not had a single crash in an away mission and everything runs smooth.

    Still ahve all the toher settings maxed out.


    This is on a ati 4870 with the latest drivers.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I have had a lot of crashes when i was on away missions and in systems with asteroids. But I have solved why my coumputer crashes. I have big screen to play the game on. It crashed all the time. I then tried to use a smaller screen, and now i can play the game without any crashes (so fare). I have no trouble when i am on away missions or in systems with asteroids.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I run mine on a 32" tv at 1080p, turning off post processing stopepd mine like i mentioned.

    When you say you went from a big screen to a smaller one, I am guessing you mean physically?

    So in doing this did you reduce the resolution your game was running in? IF so try plugging your big monitor back in and lowering the resolution will do exactly the same thing. At least then you can still use your big monitor.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Happens to me at some point on the Star Base 24 ground bit, not always at the same time. Will try getting rid of dynamic lighting and see if that works. Am on an ATI 5870.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Seems like Cryptic has a poor track record with the ATI community..

    Feel sorry for any ATI users that bought a 12 month or life time subscription. Maybe they will fix this problem in four years.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    having a similar problem with my graphics. i have an ati hd 4550 plays other online games fine but when i try and play sto the graphic s card goes nuts. Looked the same as when my old graphics card fried as in way the creen looks, As i said plays other online games with no probs at all so i know for def its a prob here if anyone finds a solution that they can explain in an idiot proof way i would be grateful :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I have an ATI 4850 and was getting a lot of away mission crashes. I turned off dynamic lighting, and it works just fine. I think it's having trouble with the huge number of light sources from energy weapons, so if you're having a firefight in a corridor it just folds.

    It's not temperature related, core temps weren't going above 70 on stock clock and fan speeds and reference ATI cards run hot anyway.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I have very few crash problems. I'm using a 4890 on the 9.12 / 8.681 driver for Vista 64.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Got rid of dynamic lighting, fixed it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Another forum recommended enabling the V-Sync and it actually DID help! Nothing dramatic, GPU utilization dropped into the steady ~ 80%-90% range but I was able to make it all the way through the Starbase 24 instance in one attempt with no client or PC crashes. The last time I completed it took at least 7-8 reboots or client restarts. My "thumbs up" to whoever figured this fix out, ground instances running much better for me now. I did not make any other changes, still have Dynamic Lighting enabled, everything is probably about 90% of max settings, 1680x1050 res.

    You also have to enable V-Sync in your CCC under the 3D -> "All" tab section, at least set it to the 2nd notch if not higher. It should be there by default, but can't hurt to check.

    Running a single 4890, btw, 1050MHz/950Mhz, factory OC. Does great in every other game, only issues were in STO so far, hopefully optimized by launch time.

    UPDATE: Following the 1/21 patch last night, I am able to set AA to 8X on my ATI 4890 and now the game runs ~85-90% GPU on Away Missions and 92%-99% in space, BUT, my GPU temps run a fairly steady ~76C-80C, fan maxes at ~65%, so no more blaring noise or excessive heat issues. This is with Dynamic Lighting ON, Post Processing ON and V-Sync ON. Turning V-Sync OFF pretty much pegs out the GPU at ~99%, but the temp still never gets much above ~80C.
    I also tried the "/perframesleep 10" switch and did not notice any change, but since my GPU temps are acceptable I didn't try increasing the sleep rate to see if it had any effect.

    Hopefully everyone else out there is having similar better luck with this new patch! :o
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    This thread has gotten way off track. When you throw all of your problems into a hat with the only similarity being "ATI" it takes longer to resolve.
    I played for 4 hours today, multiple away missions, no crash with my rolled back drivers.
    I'm currently using what Windows Identifies as 8.671.0.0 the 11/4/09 Release for a Radeon 5800, which is packaged as Catalyst 9-11. This is under Windows 7 64bit.

    The 5800 series uses a slightly differnet driver pack then the 4X series, so it may or may not resolve the problem for you.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    All i know is that like every ground mission seems to crash at least once if it lasts longer than 5-10 mins with a DirectX critical error of some kind. Then Cryptic's error report thing comes up and it's like "Yeah, i'ma take 2 and a HALF hours to SEND this info." That's when I'm like "Yeah, **** that." And go back to playing. I have **** to download and a busy schedule. Don't got time to be dedicating 2 and a half hours of bandwidth so you can learn to do your jobs.

    One thing I did notice though is that the DirectX error window started recently after the last patch, and after I updated to 9.12 Catalysts. Before when I was using 9.11's I never saw this crash error, but the game still did crash. Just it wasn't guaranteed on ground missions like it is now, and was extremely random.

    However when I run 9.11's, and start the game up for the first time of each day, my screen flashes a rainbow array of colors while the "Cryptic" logo is on my screen and loading. It's probably my badass PC telling me this game is TRIBBLE, but I'll ignore it for the time being.

    I'm running two HD 4890's in Crossfire, 6 gigs of DDR3 Triple, and a 2.66 i7 proc. Obviously I can run anything thrown at me at max settings with 8x Antialiasing, and 16x Aniso for the most part and I have. But not this game. No antialiasing and it still runs like ****. It's a good thing I got charged the full amount for the Pre-order on Direct2Drive, huh?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Disabling my Dynamic lighting seems to have fixed my crash to desktop issues with Dual 4890 video cards.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    tlvs wrote: »
    I'm putting my money on overheat issues. Clean your computer and everything is fine. Now you want to say "STFU NOOB ITS THE GAME".

    But just clean your computer first with pressure air and a vacuum cleaner, you'll do yourself a favor.

    (From the inside)

    Wow, ATI users must unanimously have the dirtiest cases going since there are non stop threads about this.

    Now on to a serious reply, the dynamic lighting thing does indeed help with the ground mission crashing issue, at least it did for me.
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