Right ive only just about managed to get the game running and now when i try to log in i get the " connecting to account server" then after about a minute it just kicks back to the log in screen
im running the game from the gamecilent.exe
the icon i have on my desktop wants to auto update and gets stuck attempting that
ive previously had this problem
http://forums.startrekonline.com/showthread.php?p=1488873#post1488873
"yup ive added the .exe file to the windows list of exceptions and my kaspersky list ive tried it with turning both firewalls off, my ports are showing up as not connected but ive opened them all up

if this happens with the real game im kinda buggered seeing as ive paid for it
Right ive tried turning off my firewall ive just opened up all ports from 7000-7500 TCP and UDP as well as doing all the individual ports that were shown up as not being connected on the nettest, ive called up my isp they've tried redoing the ports for me
Im in the UK, using a BT homehub 2.0
heres a copy of my nettest i really just want to get this game running seeing as ive paid for it

anyone got any other ideas, im gonna call up cryptic tomorrow i guess, ive pretty much done everything on this thread any help mods?
contacting nettest server..
Local IP@86.159.27.170
Ping 130.5 msec
Port: 80 22kb/sec 13kb/sec 32kb/sec
Port 80 44kb/sec 14kb/sec 55kb/sec
Port 443: 35kb/sec 10kb/sec 46kb/sec
Port 443: 35kb/sec 19kb/sec 48kb/sec
Port 7225: timed out
Port: 7003: timed out
port 7202 times out
port 7499: timed out
It just get stuck on 7225 now even though its open on TCP and UDP ?"
PLEASE HELP ME !!!!!
issue was fixed magically after 3 reinstalls however i did to several things so i have no definate answer to the fix sorry guys try everything downloading the patch as im typing going fast

good luck
Comments
I wish you luck in finding a solution.
Also BT is one of the biggest offender for filtering delaying the game packets. specially during peak time and on weekends
which is why a lot use the EU proxy options.
Any one have any ideas how to set up a EU proxy ?
or How to get BT to allow me to get my packets through?
proxy is in the launcher option EU/US/none
as far as bt you can try to contact them about your problem and see if they will give a higher priority ot the packets
game uses (besides the normal port 80 ) tcp 7000-7500 game server ip I have seen ranges from 208.95.184.01 to 208.95.185.254