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Launcher connection problems

SystemSystem Member, NoReporting Posts: 178,019 Arc User
When I run the launcher it lets me log in, but then the next screen (with the news and everything) shows my version at the bottom with dots blinking and the Make it happen button is not active. After a while it shows "Error 14: The connection to the server was lost".

I've tried it on two comuters with a different ISP, and also ran nettest.exe and a traceroute from both. nettest takes a really long time to show anything and then gives very low speeds.


Computer 1: (Windows7 x64)

contacting nettest server..
Local IP: 84.229.34.44
Ping: 187.5 msec
Port: 80: 0 KB/sec 2 KB/sec 1 KB/sec 0
[At this point i got tired waiting and interupted it]

1 362 ms 236 ms 119 ms CBL-STK1.PT-08-lo0.bb.012.net.il [212.199.17.148]
2 20 ms 44 ms 16 ms CORE.PT-MX960-RE1-xe-2-1-0-2430.bb.012.net.il [212.199.172.90]
3 * * * Request timed out.
4 101 ms 101 ms 98 ms EDGE.LON-02-RE1-so-2-1-0-2-0.bb.012.net.il [80.179.165.25]
5 88 ms 98 ms 95 ms 62.189.148.35
6 256 ms 104 ms 106 ms cr1-linx-peer.lon005.internap.net [195.66.224.44]
7 98 ms 150 ms 97 ms cr2-cr1.lon005.internap.net [77.242.206.130]
8 173 ms 174 ms 171 ms bsn006-lon005-6-cr2.bsn006.internap.net [66.79.158.5]
9 164 ms 184 ms 163 ms cr1-cr2.bsn006.internap.net [66.79.147.13]
10 199 ms 188 ms 189 ms bsn004-bsn006-792-mpr1.bsn004.internap.net [66.79.145.34]
11 205 ms 184 ms 187 ms border12.te7-1-bbnet1.bsn.pnap.net [63.251.128.42]
12 168 ms 165 ms 178 ms cryptic-1.border12.bsn.pnap.net [63.251.130.10]
13 195 ms 176 ms 200 ms nettest.crypticstudios.com [208.95.184.10]


Computer 2: (Windows XP x86 Home)

contacting nettest server..
Local IP: 62.90.194.186
Ping: 158.0 msec
Port: 80: 4 KB/sec 0 KB/sec 9 KB/sec 500
Port: 80: 4 KB/sec 0 KB/sec 10 KB/sec 500
Port: 443: 4 KB/sec 1 KB/sec 11 KB/sec 500
Port: 443: 6 KB/sec 1 KB/sec 12 KB/sec 500
Port: 7255: 5 KB/sec 1 KB/sec 11 KB/sec 500
Port: 7255: 4 KB/sec 0 KB/sec 9 KB/sec 500
Port: 7003: 4 KB/sec 1 KB/sec 10 KB/sec 500
Port: 7003: 3 KB/sec 1 KB/sec 10 KB/sec 500
Port: 7202: timed out
[At this point i got tired waiting and interupted it]

1 <1 ms <1 ms <1 ms RTA1025W.home [10.0.0.138]
2 12 ms 12 ms 13 ms bk6-lns-8.013bk.net [212.29.206.50]
3 12 ms 12 ms 11 ms vl201.coresw1.ptk.nv.net.il [212.143.228.254]
4 92 ms 81 ms 82 ms ge1-0.gw1.ptk.nv.net.il [212.143.10.193]
5 181 ms 157 ms 152 ms pos3-1-0.gw1.lnd.nv.net.il [212.143.12.41]
6 152 ms 127 ms 145 ms ten3-1.brdr1.lnd.nv.net.il [212.143.14.137]
7 84 ms 84 ms 84 ms 10.80.1.1
8 87 ms 83 ms 83 ms ldn-b2-link.telia.net [213.248.72.125]
9 84 ms 83 ms 84 ms ldn-b2-link.telia.net [80.91.250.213]
10 90 ms 89 ms 92 ms ldn-bb2-link.telia.net [80.91.249.177]
11 164 ms 164 ms 171 ms ash-bb1-link.telia.net [80.91.251.209]
12 161 ms 163 ms 162 ms 206.111.0.85.ptr.us.xo.net [206.111.0.85]
13 162 ms 160 ms 161 ms te0-2-1-0.rar3.washington-dc.us.xo.net [207.88.12.205]
14 166 ms 172 ms 166 ms te-3-0-0.rar3.nyc-ny.us.xo.net [207.88.12.73]
15 178 ms 176 ms 175 ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26]
16 173 ms 179 ms 178 ms 216.55.4.18
17 165 ms 164 ms 164 ms nettest.crypticstudios.com [208.95.184.10]
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I tried to play with the launcher settings, after setting Proxy to EU and checking "Patch via proxy" and restarting the launcher it hanged with "connecting..." for a few minutes but then started downloading something.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I have the same error (14). and i get dropped from the server at random points I have made it as far as 3% of the patch once. I am running vista 64 with 32 bit ie8. running LOTRO and EVE with no problems. note it took 3 downloads from file planet to get one to install. I'll keep tweaking :eek:

    downloaded the torrent and installed. launched , patch size was 161MB vs 6.7g before. completed the patch made it to the load screen and waited for 10 min. tweaking some more ;)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    same thing here. hope devs will notcie this and give some solution. some kind of connection problem, maybe problem with windows firewall or something.
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