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Problems customizing Bridge Officers

SystemSystem Member, NoReporting Posts: 178,019 Arc User
First of all, I'm told that when you get a new BO that you are able to go customize their appearance for free (I'm speaking of purchasing an UNKNOWN race BO by requisition)...

I have successfully done this ONCE, and with two others the server "crashed" and I was forced to log in again and come back. My BO was still in his original UNKNOWN generic state and NOW I am told to pay 150 energy in order to customize him/her. Is there any way to fix/work on this for future reference?

And a subthread to this - How do I customize/create my BO's nickname/fullname. Some allow me to change one or the other, but never both. I know there are BO's that come already named/designated, but not the "generic" UNKNOWNS purchased at Personnel.
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