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Cryptic Account Vanished after Verification

SystemSystem Member, NoReporting Posts: 178,019 Arc User
My aquaintance created an account this afternoon, entered her preorder key, and then logged into the site and validated the email. The game wouldnt let her log in though, saying her name or pw was wrong. She went to the site, signed out, and tried to sign back in to test the password and it gave the same error. Then she tried to reset the PW and her account doesnt exist anymore yet the beta key is listed as already used so she can't just recreate the account. Anyone else have this happen?
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