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Can not log into game

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I'll try to describe this as best as I can.

A) I log into the game, but on the splash screen, it goes into the "Connecting to the Login Server", fails and shows "Connection to Login Server timed out".

B) I then go to a new screen that asks me for my account name and password. When I enter it and hit return, it goes back to the splash screen and tells me "Disconnected from the Account Server". I can do this step repeatedly, same results.

Help? :(
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    i am getting the same issue so i'm going to bumb the post to see if we can get a response
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I'm having a very similar problem.

    1) I enter name and password

    2) "Connecting to account server"

    3) "Connection to the account server has timed out" (No audio warning)

    4) Returns me to the cryptic login prompt.

    Now, one time I did get through the account server to the login server. ONCE. Out of 40+ tries. But I timed out again in that server. I haven't even gotten to character creation yet. I've been at it all day. Its kind of ****ed me off but on the plus side I had a lot of time to think of feedback for improvements to logging in so as long as there is follow-up on beta testing its not a total loss.

    Still, I have no idea if its my problem or theirs. I know the servers are full but I can't even get that message to appear. This problem though not as prominent is happening to a few other people too on IRC.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I have received a similar message. It says, "Server is busy at the moment. Please try again later." If I continue to try to log in, after about ten minutes I will get in. This type of problem won't happen this often in the full version will it?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I have received a similar message. It says, "Server is busy at the moment. Please try again later." If I continue to try to log in, after about ten minutes I will get in. This type of problem won't happen this often in the full version will it?

    No, that problem is due to high volume of players on the weekend and the recent stress testing they are doing. That means you connected to the server, there was not room for you and it booted you off. This is different then timing out completely.

    The real game should have plenty of server space when it starts up.
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