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Ping of 4008!! Europe . Lets help the Dev's!

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I am hoping a Dev will read this it might help! I have been in C/B for about 6 weeks prior to O/B launch. I never had any ping, lag or disconnected from server issues. Please also note I have not changed anything on my computer. Since O/B launch I am having dreadful issues. Now I know this is beta I accept this. However this might help.

I have been using /netgraph 1 this displays the ping and spikes while playing .My Ping for starts is very erratic. It variants whilst stationary from 166 to around 350. However I get random spikes up to about 2000. Also when ever in a group it constantly spikes to 2000+ and on load screens will hit 4000+. This is normally accompanied with Server not responding. I have asked some US players to monitor their systems and although they also get some ping spikes the maximum I have been told is 400 during a load screen.

To help all the devs out can more people having the same issue use the about chat shortcut and post here to attempt to create a picture of when and where the spikes are happening and to who.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Unless you are currently in orbit around the moon, 4 second ping is more likely the client blocking as it loads a new map file ;-) (or with a group, getting overloaded trying to process the extra dataflow).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    coderanger wrote:
    Unless you are currently in orbit around the moon, 4 second ping is more likely the client blocking as it loads a new map file ;-) (or with a group, getting overloaded trying to process the extra dataflow).

    Is there anything we on the client side can do to fix this? Or is this a known bug that will be fix?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    ArnDog wrote: »
    I am hoping a Dev will read this it might help! I have been in C/B for about 6 weeks prior to O/B launch. I never had any ping, lag or disconnected from server issues. Please also note I have not changed anything on my computer. Since O/B launch I am having dreadful issues. Now I know this is beta I accept this. However this might help.

    I have been using /netgraph 1 this displays the ping and spikes while playing .My Ping for starts is very erratic. It variants whilst stationary from 166 to around 350. However I get random spikes up to about 2000. Also when ever in a group it constantly spikes to 2000+ and on load screens will hit 4000+. This is normally accompanied with Server not responding. I have asked some US players to monitor their systems and although they also get some ping spikes the maximum I have been told is 400 during a load screen.

    To help all the devs out can more people having the same issue use the about chat shortcut and post here to attempt to create a picture of when and where the spikes are happening and to who.

    I've been using the same tools and can confirm these findings (when I can actually log in)

    if there is anything that we can do from this end.. please let us know
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    wrote:
    Is there anything we on the client side can do to fix this? Or is this a known bug that will be fix?
    We are working to speed up loading, though seeing a 4-second pause during loading is probably not all that bad. Lag caused by teaming is a bug, and is being continually improved.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Thanks for your help coderanger. Just to clarify the 4000k during the load screen is nearly always accompanied by a disconnection from sever. And it does also not just last a short period. Normally I have to close STO and start again or get booted.

    Dont know if that makes any difference or helps at all :)

    P.s i dont live on the moon but it has been awfully cold and dark here in the UK over the past week with the weather lol
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I hope they is something we can do, the first night was the best for me but now if i manage to log on i get dc'd at every loading screen :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    ArnDog wrote: »
    Thanks for your help coderanger. Just to clarify the 4000k during the load screen is nearly always accompanied by a disconnection from sever. And it does also not just last a short period. Normally I have to close STO and start again or get booted.

    Dont know if that makes any difference or helps at all :)

    P.s i dont live on the moon but it has been awfully cold and dark here in the UK over the past week with the weather lol

    i'm uk aswell and i haven't experianced nearly as many problems some others have. i have only been disconnected twice and both times we're on open beta launch day. my ping rarely goes abve 600 (and that is very very very rare)
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