I finally was able to get the game to play, I had to install it at work :P It wouldn't play on my laptop I'm assuming because my graphics card was an ATI Radeon Mobility 9200.
So now I have it on my work computer and I'm in the character creator. I noticed that the top textures just aren't loading so it looks all muddled.
Here is a picture.
My DXDIAG is here:
http://pastebin.com/m51f90b55
It appears my work computer has an Intel G45/G43 Express Chipset. Do I need a driver or a card update?
Thanks for the assistance
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