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Scary. The game turns off my computer!

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    SavionJain wrote:
    I think there are enough posts that keep popping up so we can refrain from bumping. ;)

    And being a US company, they may be off tomorrow anyway so...

    Mostly true, BUT: many small postings tend to be overseen. Like "oh, there are many small problems" ...
    One posting with 25 Pages and 6000 hits might not so easily be ignored, once pushed to the top page.

    Just a thought.

    It's already 1 am at my place, I got to get up at 5:45 and work 10 hours ... so: good night, wherever you are!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Lol this thread is starting to get funny :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    i have the same problem of most of us in this thread, crash after 15/20min, graphic artifact ,music corrupted and then force to reset ecc.... i have solved playing in windowed mode :confused:

    i have also notice the temperature of my gpu bump up when i start every dialog box with npc, the difference after and before dialog are 15 grade, the gpu use increase up to 18%....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Netless wrote:
    i have the same problem of most of us in this thread, crash after 15/20min, graphic artifact ,music corrupted and then force to reset ecc.... i have solved playing in windowed mode :confused:

    i have also notice the temperature of my gpu bump up when i start every dialog box with npc, the difference after and before dialog are 15 grade, the gpu use increase up to 18%....

    I changed to windowed mode so I could monitor Speed Fan while playing, I still got the overheat, but it took longer it seems.

    So painful to not play the game when I want to so much! I can't enjoy it though, because I'm paranoid that I might be risking a few hundred dollars worth of GPU or PSU.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    i just had a thought, how many people having these problems are using "high end" graphics cards as opposed to mid or low end cards? for example mine is a HD4670, a lower end card that cost 70$US retail. perhaps the problems are some sort of code for optimizing "low end" GPUs that isn't scaling correctly with "high end" GPUs and thus causing the problems.

    as i said just a thought ....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Shotmagnet wrote:
    i just had a thought, how many people having these problems are using "high end" graphics cards as opposed to mid or low end cards? for example mine is a HD4670, a lower end card that cost 70$US retail. perhaps the problems are some sort of code for optimizing "low end" GPUs that isn't scaling correctly with "high end" GPUs and thus causing the problems.

    as i said just a thought ....

    Mines a Radeon HD 4890, 1 gig GDDR5, vapor-x.
    Wouldnt consider this card a lower end, a more mediocre card that runs any game possible really.
    If I only I checked temperature when I played CO online beta, I might have had the same problem there as someone else stated in the other topic.

    Hopefully like he says, it will disapear when it goes live. ^^
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I have been running STO for 3 hours now at these Graphics settings (no crashes at all):
    Display mode: Fullscreen
    Resolution: 1920*1080
    Refresh rate: 60 Hz
    Brightness: 100%
    Aspect ratio: 16:9
    Vertical sync: On
    Half resolution: Off

    Antialiasing: None (read my nvidia control panel settings)
    Dynamic lighting: On
    Lightning quality: High
    Max lights: 5
    Max shadowed lights: 3
    Texture anistrofic filtering: 16x

    world, character texture quality: 200%
    world/character detail distance: 200%
    Terrain detail distance: 300%
    Show high detail objects: On
    Max phys debris objects 200

    Postprocessing: On
    Visual fx qualit: High
    Soft particles: On
    Shadows: High
    Bloom quality: High
    Bloom intensity: 100%
    Screen-space ambient occlusion: On
    Cinematic focus: Off
    Underwater view: On
    Reflection quality: High

    Settings in NVidia controll panel (I will list only the settings that I force in game):
    Antialiasing-Gamma correction: On
    Antialiasing-Mode: Override any application setting
    Antialiasing-Setting: 16x
    Antialiasing-Transparency: Supersampling
    Texture filtering - Negative LOD bias: Allow
    Texture filtering - Quality: High quality
    Texture filtering - Trilinear optimization: Off
    Triple buffering: On

    Temperature:
    GPU: 58 degrees C
    RAM: 64 degrees C

    The game runs at constant 60 fps.

    My graphics card is a ENGTX275
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I had the same issues right after I installed the client. Ended up being the same thing that happened to me when I first got LotRO. Its the GPU drivers. I updated mine right after I installed the client... fans would kick into overdrive and my system would shut down. Didn't have this issue at all before the driver update. Rolled them back to my older drivers and haven't had any problems at all since. If you haven't updated your GPU drivers then I'm not sure whats going on in you case but in mine this was the culprit (not to mention that I can still run at high settings with the old drivers).

    Hope this helps.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    The only thing I can really see is that there must be a moderate memory leak because if I manage to play for about 4 hours straight it pegs out my ram and eventually causes the game to crash.

    It sounds like it's forcing some hardware to run beyond capability and thats an odd thing for sure.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    God knows I am not going to read this entire thread, so sorry if this is old news. My PC will shutdown too. Video card overheats. No, it does not do this on other games I play, but those games have pretty lame graphics. STO seems to push the card very hard, for whatever reason. Even forcing my fan to run at 100% (8800GT) is not able to keep the temps down. My temp workaround before adding more case fans: open the case and point a box fan at the interior. If I do that, no probs.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I had a very similar issue with another game recently... at least I thought it was the game. Turns out, the harddrive that had the game installed on it (separate from the OS) was about to fail, and the S.M.A.R.T. protection was shutting off the system. Replacing the drive solved the problem immediately.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Ive had several comp shut downs too. It happens only during away team missions. One time I at least had a BSOD. The shutdowns seem to be caused by a problem with the game and my video driver.

    On a possibly related note, STO thinks I am running old vid drivers while i have the latest available.

    Specs:
    AMD 955 BE
    ATI 5850
    Win XP 64
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Well, the first time I noticed this I wasn't even ingame yet. I was sitting at the login screen waiting for a slot due to the busy server issue.

    So, without any demanding graphics being drawn, the GPU was overheating which forced the fan to 100%. I wouldn't have noticed the heat issue only for the fact the fan is so loud at 100%.

    This is my first attempt at an extended period of gametime so we'll see if I overheat and crash...

    Specs:
    E6600 Core Duo
    Radeon 4850
    4GB RAM
    XP 64
    Kalthios wrote:
    Ive had several comp shut downs too. It happens only during away team missions. One time I at least had a BSOD. The shutdowns seem to be caused by a problem with the game and my video driver.

    On a possibly related note, STO thinks I am running old vid drivers while i have the latest available.

    Specs:
    AMD 955 BE
    ATI 5850
    Win XP 64

    It's funny, that's happening to me too. And if you see, I'm also running XP64 on an ATi card.
    I'm using the latest 9-12 catalysts.


    And btw, for all the 'real life technicians' out there... do you really think that (all these) people would only have this overheating issue in this particular game and none other... and that cleaning the dust would magically fix it?
    The dust would have to be nearly stopping the fans from moving before it would cause an average PC to overheat to the point of crashing.
    I'd know, I've fixed many PC's that are absolutely caked in dust and god knows what else that never had heating/ventilation issues (oh, I'm a 'real life technician too').
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Kalthios wrote:
    Ive had several comp shut downs too. It happens only during away team missions. One time I at least had a BSOD. The shutdowns seem to be caused by a problem with the game and my video driver.

    On a possibly related note, STO thinks I am running old vid drivers while i have the latest available.

    Specs:
    AMD 955 BE
    ATI 5850
    Win XP 64

    ive also noticed that on away missions its pushing things far harder than in space. Ive got a 4870x2 (2gigs) so its not a matter of not having enough gpu power, a 850w power supply and my temp never goes above 50 due to the large fan i have installed (i have a case designed to keep things cool and quite).

    To the post above; ive also noticed a sharp increase in gpu being used on log in screen when there is little to no heavy graphics being used.

    Were getting up to 30 pages here guys...can someone from cryptic please acknowledge this?

    edit: this shut down has happened 4 times so far today, all on away missions on 3 different maps. Makes me cry inside :P
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Yeah dust and power arent an issue here either. I have a 750 watt antec truepower (enough to run two of my cards). I just did a full cleaning of all the dust out of my system about three days ago.

    GPU temp is hovering at 37 degrees, core at 31 right now with just speedfan, IE, and catalyst running. Ill run the game in an away mission and post what happens.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    So finished the misison, noticed that STO was running in a maximized window instead of full screen. That can cause problems.

    Game didn't crash.

    GPU Temp 58-62 C
    CPU Temp 40-42 C

    Perhaps running in windowed mode was the problem. Check in Options -> Video.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Vertakill wrote: »
    And btw, for all the 'real life technicians' out there... do you really think that (all these) people would only have this overheating issue in this particular game and none other... and that cleaning the dust would magically fix it?
    The dust would have to be nearly stopping the fans from moving before it would cause an average PC to overheat to the point of crashing.
    I'd know, I've fixed many PC's that are absolutely caked in dust and god knows what else that never had heating/ventilation issues (oh, I'm a 'real life technician too').

    can't speak for other PC techs, as for myself, nope, the dust can contribute but it is not the primary cause.

    the point i have been attempting to make in these threads is that everyone seems to be trying to place ALL the blame for this on STO, however, if it was soley STO everyone would have these problems, since not everyone is having problems it is not JUST STO that is the problem, yes it is contributing just as excess dust might be, but it is not the whole cause. people are crying STO broke my computer, when it is more likely a combination of a lot of factors with STO being the "last drop in the bucket," i am merely trying to help people realise there is more then just STO at work here.

    it is kinda like the JFK assassination, lee harvey (sto) was there with the rifle, but what about the mysterious shooter on the grassy knoll (the other factors helping to kill machines)?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Shotmagnet wrote:
    can't speak for other PC techs, as for myself, nope, the dust can contribute but it is not the primary cause.

    the point i have been attempting to make in these threads is that everyone seems to be trying to place ALL the blame for this on STO, however, if it was soley STO everyone would have these problems, since not everyone is having problems it is not JUST STO that is the problem, yes it is contributing just as excess dust might be, but it is not the whole cause. people are crying STO broke my computer, when it is more likely a combination of a lot of factors with STO being the "last drop in the bucket," i am merely trying to help people realise there is more then just STO at work here.

    it is kinda like the JFK assassination, lee harvey (sto) was there with the rifle, but what about the mysterious shooter on the grassy knoll (the other factors helping to kill machines)?

    I know were your coming from, but by going by that logic ever 360 out there will melt just because some did, or ever car's brakes would fail because some did.
    When a game using up 99% of a 2g gpu at the log in screen (the one it takes you to if you fail to connect) you know something is up with it. Is it logical? no, does it make any sence? no, but somethings up
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Shotmagnet wrote:
    if it was soley STO everyone would have these problems,

    You gotta be joking please leave your not contributing.

    One person said it broke his comp and others get paranoid from reading that. It doesn't mean that everyone is saying that. Another states that he'll bring legal action lol for what? A game thats still in beta lol.

    The facts are the beta crashes people's comps and the devs are looking at it but not saying anything until they have something solid. The rest is speculation and people venting.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    NzFox wrote:
    I know were your coming from, but by going by that logic ever 360 out there will melt just because some did, or ever car's brakes would fail because some did.
    When a game using up 99% of a 2g gpu at the log in screen (the one it takes you to if you fail to connect) you know something is up with it. Is it logical? no, does it make any sence? no, but somethings up

    oh i agree there is a problem with the game itself, that much is apparent.

    it is just the fact most of the people are blaming STO without even giving a hint of a possibility that some of the issue might be from their end, ie the "it is the other guy's fault" factor. the fact so many are outright blaming the game without seeming to give a pause to think that maybe there is something partially wrong with their rig makes me feel the need to play devil's advocate and point to the other side of the coin.

    if nothing else this problem has made a lot of people realize several things:
    a. the inside of the computer does indeed need to be cleaned out regularly, heat kills, dust causes heat.
    b. not all power supplies are created equal, you can pull more power then the PSU can give. just because your MOBO can fit that uber high end GPU does not mean the stock PSU can run it.
    c. (sadly) a beta test is indeed a test where things can and will go wrong, not a "free trial," do not be suprised if something breaks (though don't expect hardware to, this normally does not happen, usually it is just software)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Shotmagnet wrote:
    oh i agree there is a problem with the game itself, that much is apparent.

    it is just the fact most of the people are blaming STO without even giving a hint of a possibility that some of the issue might be from their end, ie the "it is the other guy's fault" factor. the fact so many are outright blaming the game without seeming to give a pause to think that maybe there is something partially wrong with their rig makes me feel the need to play devil's advocate and point to the other side of the coin.

    if nothing else this problem has made a lot of people realize several things:
    a. the inside of the computer does indeed need to be cleaned out regularly, heat kills, dust causes heat.
    b. not all power supplies are created equal, you can pull more power then the PSU can give. just because your MOBO can fit that uber high end GPU does not mean the stock PSU can run it.
    c. (sadly) a beta test is indeed a test where things can and will go wrong, not a "free trial," do not be suprised if something breaks (though don't expect hardware to, this normally does not happen, usually it is just software)

    Come on man! Are you a dev?... If not, plz stop.
    We have a real problem, and happen only with this game.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Johaunna wrote:
    Come on man! Are you a dev?... If not, plz stop.
    We have a real problem, and happen only with this game.

    no i am not but that does not mean i can't try helping.
    i can also give my own opinions without being a dev.
    i can also make suggestions without being a dev.
    i happen to be a train PC tech certified by Microsoft, Cisco, and Comptia, i used to repair computers and my current profession is as a network admin, your issue may be caused by software but it is effecting hardware, which I specialize in repairing and troubleshooting, i know far more then a lot of people when it comes to computer problems, and since the devs have yet to reply i am better then no help at all.

    yeah you have a real problem but just saying "we have a problem fix it" doesn't help with getting it fixed. some of my comments have gotten people to add info that can help with fixing this problem, where before they just gave the "fix it" post, yeah it has brought out some posts that didn't help a bit but i can not control what others post can i?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Shotmagnet wrote:
    no i am not but that does not mean i can't try helping.
    i can also give my own opinions without being a dev.
    i can also make suggestions without being a dev.
    i happen to be a train PC tech certified by Microsoft, Cisco, and Comptia, i used to repair computers and my current profession is as a network admin, your issue may be caused by software but it is effecting hardware, which I specialize in repairing and troubleshooting, i know far more then a lot of people when it comes to computer problems, and since the devs have yet to reply i am better then no help at all.

    yeah you have a real problem but just saying "we have a problem fix it" doesn't help with getting it fixed. some of my comments have gotten people to add info that can help with fixing this problem, where before they just gave the "fix it" post, yeah it has brought out some posts that didn't help a bit but i can not control what others post can i?

    ok, you really know what you are saying, but come on! my pc is hardly new! I can run all newest games without any problem!. don't missunderstand me, I really think you may are right, but this must be solverd, when so many people gets this problem in a Beta
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    echu wrote: »
    ok, you really know what you are saying, but come on! my pc is hardly new! I can run all newest games without any problem!. don't missunderstand me, I really think you may are right, but this must be solverd, when so many people gets this problem in a Beta

    i agree the devs need to fix it, my goal is to get you guys a bandaid til they do fix things so you can play this game and join me in the fun. plus the more information that we can get the devs the more quickly they will be able to fix things, for example the other thread where someone is adjusting his maxfps with the /maxfps code seems to be getting good results, which helps the devs pinpoint where the error is stemming from. plus, if we can figure out how to limit the maxfps from the advanced command line we might even get you and others into the game, both so you can play and because the more people that can get results from the maxfps command, the more the devs will be able to narrow down to problem to fix it faster.

    if you can get into game to where you can enter the /maxfps 60 command (chat window) you might see if that actually helps you. or even go more drastic and limit it to /maxfps 30

    i am trying to figure out an advanced coomand line entry that would have the same effect from the launcher for those that can't actually launch the game to see if it will help them sadly software is not my forte so i am a bit slower with it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Shotmagnet wrote:

    if you can get into game to where you can enter the /maxfps 60 command (chat window) you might see if that actually helps you. or even go more drastic and limit it to /maxfps 30

    thanks will try that.
    Any idea as to why it would be pushing the GPU so hard on the log on screen?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    just stop ripping each other apart. Thats no use for anyone.

    I can again just say, that I have no overheating problems. And there is no entry in the eventviewer saying likewise.
    What I WILL try is running the Game windowed. I play with 1920*1200 resolution and have the same resolution on the desktop. I'm curious if this changes anything...

    As I am currently at work, I will only be able to test this in the evening (CET+1). I'll post my findings then...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    LordNanoc wrote: »
    just stop ripping each other apart. Thats no use for anyone.

    I can again just say, that I have no overheating problems. And there is no entry in the eventviewer saying likewise.
    What I WILL try is running the Game windowed. I play with 1920*1200 resolution and have the same resolution on the desktop. I'm curious if this changes anything...

    As I am currently at work, I will only be able to test this in the evening (CET+1). I'll post my findings then...

    I noticed no change in graphics or anything changing to window mode, and i did see a (slight) drop in the crash rate, now its mostly (almost 100% of the time) on away missions and sometimes on the log in
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    NzFox wrote:
    I noticed no change in graphics or anything changing to window mode, and i did see a (slight) drop in the crash rate, now its mostly (almost 100% of the time) on away missions and sometimes on the log in

    For me it's almost everytime at login.. if I can pass that, I can play well for few hours. Once ingame it happen only few time, always on some loading screen.
    Btw I will wait devs news about it, before risk to lauch the game again. Last time i'v damaged my OS, and I'v spended few hours trying to repair it. I was lucky, no HW damage.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Update. So I opened my rig and cleaned, dusted etc. Booted up the game and got the overheat shut down.

    In desperation, I took the side of the case off and pointed my desktop fan to blow on it. I played for several hours with no crashes. Speed Fan showed temp of GPU maxing at 38 degrees, with the side on, I was getting up to 47 degrees.

    Short term and somewhat archaic solution, but I finally got to play stress free.

    Again, it sure would be nice if Cryptic would start asking some questions and give some reassurance.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Makes one wonder, what cryptic needs for a wakeup call ;P
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