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logon problems

SystemSystem Member, NoReporting Posts: 178,019 Arc User
my client is all patched, but I still cant log in. All i get is a message saying the the connection has timed out. Has anyone else got the same problem?
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I was patched up last night and got message saying file missing, then this morning i have a 2gb file to down load.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    the client seems to work, just wont go any further then connecting to the server.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I am having the exact same problem. I have a M65 dell labtop. I hear people with similar computers have been having the same kind of problems.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    i dont have that kind of comp... but still cant connect...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    My machine is godlike in its power.

    But can't connect right now for some reason, have shitloads of lag and stuttering in STO when I can get in.

    I hear rumours that Cryptic screwed up STO so it doesn't work right with NVidia cards. Any truth to this?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    i have a ATI bit i still cant get in... all i get is a connection time out... i have mailed cyptic, but hey have not replied and i dont think they will.... I think they will just ignore us
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    warp2125 wrote: »
    i have a ATI bit i still cant get in... all i get is a connection time out... i have mailed cyptic, but hey have not replied and i dont think they will.... I think they will just ignore us

    Depends. Are you a European?

    Apparently at the launch of Champions Cryptic had to purge quite a bit of the Champions forum to remove some rather xenophobic comments made by a few members of their staff in regards to their opinions on the complaints of European customers.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    well i mailed them about 5 hours ago... im not asking for a instant fix. But someone saying " we are working on it" would be nice. I tried the champions beta aswell and im sure we didnt get the same login problems as this. I have looked at the forums and cant find any real info.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Oh then its probably because nobodies there? I don't know what time is it at Cryptic HQ?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    What username and password am I supposed to use to login to the launcher? I tried my STO user and pass and it says I do not have "permissions to load the launcher". I cannot find anywhere where it says what I should use.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    well i was under the impression that during an open beta they people 24/7 to keep things going. I guess i could be wrong, its just its getting silly.... Me and many others can get no repsonce from the login servor or any staff.... is that because we are from europe?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Me and my roomie are having problems getting on, our drivers are out of date and we can't get them from Nvidia because Hp has a block on it. Anyone have any suggestions.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    warp2125 wrote: »
    well i was under the impression that during an open beta they people 24/7 to keep things going. I guess i could be wrong, its just its getting silly.... Me and many others can get no repsonce from the login servor or any staff.... is that because we are from europe?

    Cryptic are not Blizzard.

    They can't afford to staff the building 24/7

    You just gotta wait until the wake up. Its annoying I know but such is life. If you ask me they should stuck with NCsoft
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    i dont know if its a driver problem or that the server just wont repsond... according to the system specs my unit would have no problem,, yet i cant get past the login screen....... which makes me think the server screwed.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    You in the UK by any chance?

    Could be relating to our network infrastructure. If its somewhere in mainland Europe then its France's fault most likely.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    yea.. im in the UK.. bloody french.... why we built the channel tunnle I dont know
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Oh then if you're in the UK then its not the French.

    Its our government refusing to put money into updating our telecomms infrastructure.

    We're still using mostly 1980s telephone infrastructure for both telephone and internet. We have some fibre where its been planted by private companies who have shelled out for it. The transatlantic lines have also had some problems lately because of our government dragging its heels
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    ok.. our gov sucks.. but this prob didnt happen during champions.. and sto is based on the same tech as that... so why we cant get to the server is another matter
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    No it happened with champions too.

    I was in the beta for that. It varied wildly from periods of perfect connection speeds and flawless running to not getting a connection to a lot of bad running.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    true... but at least most could get online... I still cant get past the message saying my connection to the login server has timed out
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I'm hoping the "you do not have permission to view launcher" issue will be resolved soon. I'd love to be able to start playing after work since I spent hours downloading last night.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    well i got my open beta access from amazon.. but we had a prob during the pre order stuff... at the start cryptic wasnt giving UK peeps any pre order deals... lol.. now some cant get open beta access
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Wow, looks like I am not the only one with this problem. I went to the STO website and downloaded from there. I didn't use any of the P2P servers. I installed the game into my computer, and everything seemed fine for the most part. I even "unblocked" my firewall access to my computer for STO. When I tried to log in, it sits for about 2-3 minutes before it says "Timed Out". I have uninstalled STO and planning to reinstall it sometime today or tomorrow.

    I truly hope that Cryptic and Atari address this issue as soon as possible.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Wow, looks like I am not the only one with this problem. I went to the STO website and downloaded from there. I didn't use any of the P2P servers. I installed the game into my computer, and everything seemed fine for the most part. I even "unblocked" my firewall access to my computer for STO. When I tried to log in, it sits for about 2-3 minutes before it says "Timed Out". I have uninstalled STO and planning to reinstall it sometime today or tomorrow.

    I truly hope that Cryptic and Atari address this issue as soon as possible.

    Did the same thing (short of uninstalling it) and I go no where. This is great.
    I guess Im not going to get a chance to play till it come out. :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Well, I have a slightly different problem when trying to log into the launcher: "Invalid username or password"...

    Obviously, I double checked, re-checked and all of that a dozen times over, I even reset the password here, but to no effect, my correctly entered data aren't accepted.

    Could there be account server issues?

    edit: kinda wish I hadn't logged out about an hour and a half ago, when I took a break from the game...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    bloody hell.. wish they would tell us something.. i submitted a ticket over 7 hours ago..... still havent eveb been told they have seen it....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I think its open at 18:00 GMT. Im sure theyll have people around the clock for the next few weeks.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    can i just ask.. is it just us in europe that cant log in?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    warp2125 wrote: »
    can i just ask.. is it just us in europe that cant log in?

    Nope Im in the States right now and I cant login.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    ok... i get the impression that they underestimaed the amount of peeps that wanted to play this game..... poor planning..lol
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