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Launcher Freezes and Hard Locks Computer

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I had this same problem with Champions Online and was wondering if anyone else has encountered it / knew of a fix for it. The issue is that every time I load the launcher and it starts patching, it freezes a couple seconds into it and locks my computer. I'm unable to do anything at this point except a hard reboot.

I've tried updating my video and sound card drivers, and made sure that Star Trek Online was added to my firewall exceptions. Not sure what else to try. Any help would be appreciated. Thanks.

DXDiag Link: http://pastebin.com/m4455c9ec
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Still no action on this huh?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    What normally happens to me is I'll get to the "welcome to startrek online" loading screen and it freezes half way up, and I've read that if you just wait and let it load, but I've waited and waited and still nothing, however I was looking a the error log and its as follows

    100113 17:42:47 44 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/PhysXLoader.dll!
    100113 17:42:47 51 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/xinput9_1_0.dll!
    100113 17:42:48 58 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/xinput1_3.dll!
    100113 17:42:49 65 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/fmod_event_net.dll!
    100113 17:42:50 72 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/fmod_event_netL.dll!
    100113 17:42:50 79 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/nvtt.dll!
    100113 17:42:51 86 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/NxCooking.dll!
    100113 17:42:57 93 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/fmodex.dll!
    100113 17:43:04 100 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/fmodexL.dll!
    100113 17:43:05 107 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/msidcrl40.dll!
    100113 17:43:07 114 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/d3dx9_33.dll!
    100113 17:43:09 121 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/PhysXCore.dll!
    100113 17:43:10 128 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/d3dx9_36.dll!
    100113 17:43:11 135 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/D3DX9_37.dll!
    100113 17:43:19 142 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/GameClient.exe!
    100113 17:43:19 149 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/Microsoft.VC80.CRT/msvcm80.dll!
    100113 17:43:20 156 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/Microsoft.VC80.CRT/Microsoft.VC80.CRT.manifest!
    100113 17:43:21 163 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/Microsoft.VC80.CRT/msvcp80.dll!
    100113 17:43:22 170 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/physxcudart_20.dll!
    100113 17:43:22 177 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/steam_api.dll!
    100113 17:43:23 184 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/Microsoft.VC80.CRT/msvcr80.dll!
    100113 17:43:25 191 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/crypticError.exe!
    100113 23:17:28 44 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/PhysXLoader.dll!
    100113 23:17:29 51 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/xinput9_1_0.dll!
    100113 23:17:30 58 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/xinput1_3.dll!
    100113 23:17:31 65 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/fmod_event_net.dll!
    100113 23:17:31 72 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/fmod_event_netL.dll!
    100113 23:17:32 79 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/nvtt.dll!
    100113 23:17:33 86 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/NxCooking.dll!
    100113 23:17:40 93 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/fmodex.dll!
    100113 23:17:47 100 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/fmodexL.dll!
    I had to cut it down, this isn't the full thing


    any ideas?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Sounds very similar to whats happening to me. It only started this morning, i've been playing thruout the closed beta with no issues and then today, as soon I hit engage on the launch pad, the load screen gets thru about 1/8th of its progress bar and locks up my machine
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Celticurse wrote: »
    What normally happens to me is I'll get to the "welcome to startrek online" loading screen and it freezes half way up, and I've read that if you just wait and let it load, but I've waited and waited and still nothing, however I was looking a the error log and its as follows

    100113 17:42:47 44 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/PhysXLoader.dll!
    100113 17:42:47 51 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/xinput9_1_0.dll!
    100113 17:42:48 58 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/xinput1_3.dll!
    100113 17:42:49 65 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/fmod_event_net.dll!
    100113 17:42:50 72 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/fmod_event_netL.dll!
    100113 17:42:50 79 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/nvtt.dll!
    100113 17:42:51 86 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/NxCooking.dll!
    100113 17:42:57 93 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/fmodex.dll!
    100113 17:43:04 100 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/fmodexL.dll!
    100113 17:43:05 107 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/msidcrl40.dll!
    100113 17:43:07 114 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/d3dx9_33.dll!
    100113 17:43:09 121 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/PhysXCore.dll!
    100113 17:43:10 128 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/d3dx9_36.dll!
    100113 17:43:11 135 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/D3DX9_37.dll!
    100113 17:43:19 142 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/GameClient.exe!
    100113 17:43:19 149 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/Microsoft.VC80.CRT/msvcm80.dll!
    100113 17:43:20 156 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/Microsoft.VC80.CRT/Microsoft.VC80.CRT.manifest!
    100113 17:43:21 163 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/Microsoft.VC80.CRT/msvcp80.dll!
    100113 17:43:22 170 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/physxcudart_20.dll!
    100113 17:43:22 177 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/steam_api.dll!
    100113 17:43:23 184 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/Microsoft.VC80.CRT/msvcr80.dll!
    100113 17:43:25 191 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/crypticError.exe!
    100113 23:17:28 44 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/PhysXLoader.dll!
    100113 23:17:29 51 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/xinput9_1_0.dll!
    100113 23:17:30 58 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/xinput1_3.dll!
    100113 23:17:31 65 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/fmod_event_net.dll!
    100113 23:17:31 72 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/fmod_event_netL.dll!
    100113 23:17:32 79 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/nvtt.dll!
    100113 23:17:33 86 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/NxCooking.dll!
    100113 23:17:40 93 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/fmodex.dll!
    100113 23:17:47 100 MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/fmodexL.dll!
    I had to cut it down, this isn't the full thing


    any ideas?

    That's a read/write issue, your computer won't let it read any of the files it needs to. No idea what to do there.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Unfortunately I don't have any information in the error logs. As I said, the system hangs and I'm forced to manually power off the computer. Only other game I ever experienced this with was Champions Online during beta. Tech Support couldn't help back then either. Sad, I've been a big fan of Cryptic since City of Heroes and was looking forward to both these games.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Just uninstalled/re-installed. No change. Tried using Safe-Mode in the Options screen of the launcher. Appears to lock up the system even faster. I'll keep messing around and see what else I can turn up.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Alright! Made some progress. I used the Proxy option in the launcher and was able to get into the game. Running through the tutorial now and so far no crashes/lockups (fingers-crossed). :)
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