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No Permission To View Launcher ?!

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I load it up, get the loading screen, then the login screen. Type in my account name and password, hit enter, and then I get exactly "You do not have permissions to view the launcher". Anyone have any info on this?
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I load it up, get the loading screen, then the login screen. Type in my account name and password, hit enter, and then I get exactly "You do not have permissions to view the launcher". Anyone have any info on this?

    I am getting the same thing and getting frustrated, hope some one can help.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    jace, are you using the same ID and password you use to log onto cryptic forums??
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I tried every combination of username/password that I use. And the only one that did something, I get "No permission" on. It's almost ironic, seeing how bad I wanted to try this game and all.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I even logged into my Account on the website here, and changed my password, Still nothing.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I'm in the same place, tried different id and password and get the no permission to view with my cryptic password, This sucks, I just got in from work and was looking forward to playing some sto and get this...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Its also happening to me,
    the login and password combination is correct, because when I type the wrong one, it says "wrong password". When I type the correct password and username, it says "No permission to view launcher"...
    What does it mean and how do I solve it?

    Someone help, plz
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    wish I could, lovac, then I could help myself...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Maybe they took the launcher down to fix something, I see a few other threads where people were having different issues than the one we have.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    If anyone else reads this, Can you log in right now? Is the launcher working for you?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    If anyone else reads this, Can you log in right now? Is the launcher working for you?

    Still nothing, tried a reboot, got some attention on the other thread concerning start up issues, but still waiting for a reply
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Please if you find anything out, post it here.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Please if you find anything out, post it here.


    yeah I am still having the same issue this morning.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Please if you find anything out, post it here.

    Kay, went into thread at top of list " how to " Found a possible issue with admin rights. Followed instructions to make sure I was running as admin, still nothing...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I'm running WinXP. So I know that's not an issue here, Thanks for helping keep us all updated with this Babz.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I'm running WinXP. So I know that's not an issue here, Thanks for helping keep us all updated with this Babz.

    got a response from an admin on another thread and all he asked was if I was running as admin and what OS i was using. I replied I had vista and thats all I heard from him... so far
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Win XP here. Having the same issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    malkyr wrote: »
    Win XP here. Having the same issue.

    well at least we're not alone in this, lol, gotta laugh or end up trashing my puter...then be sorry later
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Ok fixed my issue. I got the OB key and had to enter the key to create my login account. But this does NOT link the key to the account. I went back and logged into the website and then once I was logged in entered my OB key and clicked on submit. Then I got a message saying the key was linked.

    I tried launcher and its downloading the patch now.

    So login here: http://www.startrekonline.com/openbeta

    Once logged in (check top right corner) enter your key in and click submit.

    Hope it works for you guys.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I tried that again with the code I was provided in Email. But when I tried to use the code again, it said "This code is invalid" Since I used it already.

    Also when I go into my account, I see that the Open Beta, has been activated on my account. But I'm still unable to log in.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I tried that again with the code I was provided in Email. But when I tried to use the code again, it said "This code is invalid" Since I used it already.

    Also when I go into my account, I see that the Open Beta, has been activated on my account. But I'm still unable to log in.

    Jace, you get your game through steam? I can't find an open beta key in my emails, so I sent a quirey through steam support asking if I should have gotten one. Guess I'll have to wait for a response. I'm not too happy with how this has gone. Its 8 am here and I am off to bed, good luck.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Same issue here: "You do not have permission to view the launcher"

    Beta access is showing in my account profile.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Same. Beta access is activated on my account, but I don't have permission to view the launcher.

    That's a coincidence, because currently it's looking unlikely that Crytpic will have permission to access my credit card.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Have you went to the website, logged in, entered a valid open beta key (obtained from the place you preordered the game) then tried to log in?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Yeah, my account says:

    Activated Features

    * Star Trek Online Open beta access

    Still getting no permissions error,

    Any Devs that can give the poor souls in this thread a hand?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Ok seriously, I'm still having this problem, does anyone know anything?

    Have any Devs read this? Does anyone have any info into this problem? Anyone had this problem, and then fixed it?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Do you have to Pre-Order the game to actually p[lay the Open Beta? Because to me that sounds silly considering it's "Open" Beta.

    But I am having this issue too and I wasn't sure if it's because I didn't Pre-Order that it's not giving me "permissions".
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I don't believe so. I was sent an Email through FilePlanet.com followed all the instructions, applied the Beta Code to my account here ( it shows up as activated ) Installed the game, ran the launcher, and still I get that I have no permissions.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Ok, i just got a OB key from Warcry, put it in and activated my OB account and now the problem has been solved and it's now patching.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I bought the "Deluxe Edition: Digigtal Download" and I downloaded it from "steam" . It wouldn't acknowledge my password at first, so I changed the password. Now I have the "You do not have permissions to view the launcher." .

    This is my set-up:


    Intel Core 2 Quad CPU Q6600 @ 2.40ghz

    NVIDIA GeForce 8600 GT

    4ghz DDR-2 RAM

    Windows XP Professional Service Pack 3
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Hey i signed up for OB awhile ago, but i have not pre-ordered. Iam getting the same error.
    Do I have to pre-order??
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