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Account Error Contact Billing Support

SystemSystem Member, NoReporting Posts: 178,019 Arc User
My 2 friends got keys from Tentonhammer. Registered them and the site took them. It says open beta under my account. When they tried to login to the launcher they get a msg saying

Account Error Contact Billing Support
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Server is undergoing maint atm.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Right thats fine, but I could login to the launcher, but they couldn't Which is why Im making this post
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    As far as I know that's the lingo Cryptics using for server down right now. I'm getting the same error. Or actually I WAS. Now it's unable to authenticate my account to load the launcher.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    The account server is offline for an upgrade, it will be back shortly.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Hopefully this is the issue then.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    and now ontop of all this the keys on my account are no longer there and i dont have my preorder key anylonger

    this needs fixed asap
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Same issue Draul. I am sure they are fixing it and when they get done with maintenance our beta access will show up again. I made another post about it as well.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I hope this is the case cause all my keys even my admiral uniform one is gone from my account.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Check again guys mine just came back a few seconds ago.
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