Problem:
The game is patched and continues to verify with each load perfectly. It shows the Cryptic load screen, goes to about 10% pretty much instantly then freezes/crashes, bringing up the bug submission window.
I do have a recurring error listed in the errors.log file, for all of the files within the Live directory:
MasterControlProgram[1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file
I used the command prompt to remove any read-only attributes from any and all of the files and directories within the installation folder. No change.
What it isnt:
This isn't a decompression error like a lot of people are having. I'm getting no error message, and no indication in any of the logs apart from what I've linked below being the shutdown code.
My PC information:
DxDiag:
My DxDiag (pastebin)
My crash log:
CRASH.log (pastebin)
My error log:
errors.log (pastebin)What Ive tried, to get the game working:
[EDIT]
- I was overclocked, so I knocked that off to see if that was having any effect. No change.
- I was using beta NVIDIA drivers. Uninstalled, wiped then reinstalled latest WHQL drivers. No change.
- Shared the installation folder, ran the game on my laptop through the folder. It ran perfectly. So it is something to do with my PC causing the problem, but there's no indication as to whether my PC is at fault, or the game itself.
- Installed the game on my laptop, ran it to make sure it worked. It did. Shared out the installation folder, ran it from my PC, same crash. No change.
- Cleaned the registry using HijackThis and CCleaner. No change.
- Disabled PhysX and Multi-GPU both, at the same time and independently. No change.
- Added the launcher and client to my exception list in my AV/IS (Kaspersky Internet Security 2010). No change.
- Disabled both Kaspersky and Spyware Doctor. No change.
- Redownloaded and reinstalled the client through the torrent download. No change.
- Deleted all the hogg files and allowed the launcher to redownload the files directly from Cryptic. No change.
- Already have UAC disabled, but to be sure, ran the game with Administrator rights ticked, as well as trying OS compatibility as XP and Vista. Disabled desktop composition. No change.
Just providing as much information as possible to be helpful to others having similar/same problem.
Ticket ID's: 6781182, 6803392, 6777781, 6863276, 6786694
Comments
A LOT of us are having this exact problem. Most of us are on 64-bit Win 7, but a few aren't. Anyway, might be better to keep the discussion to that multipage thread rather than creating multiple threads, so if someone gets an answer we all know.
100113 02:57:38 1 InvalidType[1]: Error decompressing data
100113 02:57:38 2 InvalidType[1]: Read wrong number of bytes
100113 03:06:03 1 InvalidType[1]: Error decompressing data
100113 03:06:03 2 InvalidType[1]: Read wrong number of bytes
and doing the force verify =/
This problem I'm listing isn't the decompression error. The thread for that is here: http://forums.startrekonline.com/showthread.php?t=56238
The problem I'm having is blank. No error message or anything at all to indicate from within the logs. It just loads, then crashes/freezes.
After they updated and the game launched, it worked. It went past the loading screen. I can now play the game! Try it your self.
Do you have any idea what the problem is from my dump?
With a timestamp and a number beforehand.
My CRASH.log:
http://pastebin.com/f4fb37275
My Shutdown.log:
http://pastebin.com/d20581f9b
Please, any help?! Really wanting to try the game, and I'm constantly hitting a wall, each time.
Last couple of tries I have got past the Cryptic splash screen and onto the STO loading page before it dumps me out with the oops and no error.
Keep me posted of how you get on and if i find a fix I will let you know.
we're i na committed relationship to the process
just we're now co-dependant [ a lonely patching Trill]
Thanks
Redownloaded via patcher, no change. Same crash