test content
What is the Arc Client?
Install Arc

i can log, patch, then when i click engage it freezes

SystemSystem Member, NoReporting Posts: 178,019 Arc User
As the post is titled I can log in, patch, then when I click engage it goes fullscreen (just black) then resizes to a window (just black) and then it does nothing. I open task manager and it shows it to be non-responsive. I have tried running as admin, changing my desktop resolution (default is 1828 * 1026), running in xp sp3 compatibility, Reinstalling the entire game (at least the game does install fast after the hours spent downloading)

my system spec is as follows

System Information
Time of this report: 1/12/2010, 14:52:33
Machine name: JOHNLMILLER-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: ASE380/AST180/APM8
BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ (2 CPUs), ~2.2GHz
Memory: 4096MB RAM
Available OS Memory: 4096MB RAM
Page File: 1461MB used, 22631MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

Display Devices
Card name: NVIDIA GeForce 8800 GT
Manufacturer: NVIDIA
Chip type: GeForce 8800 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0611&SUBSYS_06DC19F1&REV_A2
Display Memory: 2287 MB
Dedicated Memory: 495 MB
Shared Memory: 1791 MB
Current Mode: 1828 x 1026 (32 bit) (30Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: ZORAN HDMI TV
Monitor Id: ZRN0294
Native Mode: 1920 x 1080(i) (60.053Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.17.0011.9562 (English)
Driver Version: 8.17.11.9562
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 11/20/2009 21:34:54, 11775080 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-4551-11CF-1B5F-D7261CC2C535}
Vendor ID: 0x10DE
Device ID: 0x0611
SubSys ID: 0x06DC19F1
Revision ID: 0x00A2

I also have just over 2 TB of HDD and a 37''LCD

If you need any other info just ask. Also I am sending the error report via CrypicError PID:3228 ETID:6783693

Please help me!
I must go into battle to destroy the overly proud Federation!
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    the manual dump has just completed ID 6783693
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I am dying here. A Klingon that can not partake in battle brings shame to his house!:mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    The dump file was not received.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    It said it was sent and it took a LONG time to send it have you any advice please? I preordered the CE for 80$ and am gonna be really upset if i am unable to get this game to even launch.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    still unable to play ;-(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I am having the exact same issue. I have not been able to log in even once. I have no idea how the game is. All I know is that when I get to the Cryptic logo with the loading bar it loads about 10% before it stops responding. I have to end the process where it says gameclient.exe has stopped responding. Anyone know what's going on?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Deleted. Separate issue
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Deleted. Separate issue
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Okay, here I have a "TEMPORARY" solution but need more information to form a better, more perminate solution. When you log in, in the upper left corner (BEFORE YOU CLICK ENGAGE) there is an options button. (THIS Options button is placed in a ludacris place as it is hard to see and is placed far from the point where your eyes focus, this needs changed. Anyway, back to the point, if you click options then put the game in safe mode it will play, although it will appear as though it freezes on the loading screen but just let it be a second and it resumes the load. THE ANSWERS I NEED is EXACTLY what does putting the game in it's "safe mode" change about how the game is executed, in what (unconventional) cfg file is this change made? with this information I could change this 1 setting at a time to find out EXACTLY where the problem lies and help to make the actuall game launch more sucessful. I understand that this is a beta but A: It is very close to launch B: Although I understand that it is a beta and the point is the prepare the game for launch many other people fail to see it as more than just being able to play the game early. I would hate for word of mouth to cause a decline in the number of players at launch as I have seen this make other mmorpg's fail. Thanks for the reply ahead of time I just would like to help. And please make the options button stand out more.... perhapse move it closer to the engage button as that is the main point of focus for people EAGER to play.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Please post your system spec and the exact place that the game is installed you can hit the windows key and the R button then type dxdiag and hit enter then save the stats that it pulld up and open the text document to which it save and copy the information and paste it here for me to view.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    This did not help me at all. I've updated drivers, I've rebooted, I've put in administrator mode, i've put it in safe mode. still locks up at 10%.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    This black screen is beginning to annoy me, I hope theres a new patch to fix it?

    My computer is fully updated and with the latest hardware. Im not going to download the game again, since it took 16 hours to download :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    aha, I have the same problem. I believe together we may form an impressive bunch to fix it it and be taken notice of. I started a thread Cannot play game but will posthere too. Somebody replied to mine saying that updating drivers may be the solution. Will try yours tonight aswell Miller. Hak ta daka dak dak (not klingon for anyhting, just learing my throat). :-)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Please post full system spc and install location if you need assistance also describe to the best of your ability the problem you are having (if you are running windows vista 64 please attempt to install the game on a drive other than the root drive as UAC in vista 64bit may hinder the games ability to open and change dll's and other files within the root dir) that is why i now run windows 7 ultimate 64bit as they added the ability to disable UAC.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I am on win 7 64-bit home edition. Still having this problem.

    System Information
    Time of this report: 1/13/2010, 08:19:31
    Machine name: JEN-LAPTOP2
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: Studio 1440
    BIOS: Ver 1.00 A01
    Processor: Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz (2 CPUs), ~2.1GHz
    Memory: 3072MB RAM
    Available OS Memory: 2814MB RAM
    Page File: 1552MB used, 4074MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 32bit Unicode
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    try installing in another directory other then windows or program files and then run the game in safe mode.... not windows safe mode but the games safe mode as i posted above.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    :cool: Here's a peice of information:

    12 hours in line, 4 hours to download! I download the latest drivers for my Geforce 6800 Ultra Card (but don't restart the system as of yet - I had downloaded and installed the drivers while waiting to get the cleint). At 6:00 this morning I get the client patched and ready to run. Actually, the gase starts up I get to the character creation screen. The audio was a little choppy, but that is because of my onboard audio card - this has happend before (stock mother board audio card, many games say this can cause "stuttering"). I decided to log out and restart my compter - to let the latest graphic drivers work their up to date magic.

    *** Reboot ***

    5 minutes later (windows XP - aging), I start the client, go through the login, the loading bar goes across the screen, the Cryptic logo comes up, then the Atari logo comes up, and at last the little Federation logo comes up. Then my screen goes blank and my monitor looses signal (shut's itself down) and the computer locks up.

    *** Reboot *** :eek:

    same as the first reboot

    *** Reboot *** :confused:

    Start looking into the forums, looks like other people are having similar issues. I found the options and tried to run the game in SAFE MODE and put in into Window Mode, so hopefuly if the program crash's it won't take the rest of the system with it. Crash again with the same results.

    *** Reboot *** :cool:

    So more research and here's my information. Alright here's my current information:

    Link: http://pastebin.com/m55c26a76

    And for you folks who don't follow links, here's the rough cut:

    System Information
    Time of this report: 1/13/2010, 06:41:34
    Machine name: DONNY
    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090804-1435)
    Language: English (Regional Setting: English)
    System Manufacturer: GATEWA
    System Model: GT5014
    BIOS: Default System BIOS
    Processor: Intel(R) Pentium(R) D CPU 2.80GHz (2 CPUs)
    Memory: 3070MB RAM
    Page File: 609MB used, 4298MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode

    Display Devices
    Card name: NVIDIA GeForce 6800 Series GPU
    Manufacturer: NVIDIA
    Chip type: GeForce 6800 Ultra
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_00F9&SUBSYS_020E10DE&REV_A2
    Display Memory: 256.0 MB
    Current Mode: 1024 x 768 (32 bit) (60Hz)
    Monitor: Plug and Play Monitor
    Monitor Max Res: 1600,1200
    Driver Name: nv4_disp.dll

    And for a quick run down of the bug:
    1) It worked before I updated the Nivdia Drivers....
    2) Crashed after the first reboot (the newer drivers)...

    Good luck tracking this bug down. I don't think I am going to be able to send Cryptic the DUMP file as the this proccess seams to require still having access to the computer after the crash. I am locked out after the crash (no screen and the computers fan speeding up). I am going to try installing a older driver set to see if that was the problem. Not much more I can think of doing at this point. Hope to play it soon.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    sometimes newer drivers are not always the best choice as each driver reacts differantly with each game. Uninstall the video drives completely through the add\remove programs in controll pannel and get and install the older drivers again, you may want to download a few diff versions so you can find out which version runs this game the best and please post the results
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    :confused: Alright, status update for those who have this problem. I got the Geforce 6800 Ultra Card. I could not remember what version I had when I installed the latest drivers this morning.

    :) I have been uninstalling and reinstalling drivers from 1.95 FINALLY and at version 1.81.20 - the oldest drivers listed on the website, I got the game to run. So at roughly at 1:00pm almost 22-24 hours after I got in line. I got to play the game and it survived 2 hours before I got a loading error that stalled the game.

    :eek: So folks, try rolling back the drivers if you a older Geforce Nvidia card. Good luck.
Sign In or Register to comment.