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Game freezes my entire system when loading

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hi Iv download the game and I have had no problems patching, but when I lauch the game I see the cryptic studios screen when its loading but as soon as it switches to the atari screen at about 45% loading the game locks my computer up solid, no other game has ever done this to my computer except champions online, I cannot free up the computer when it crashes except by restarting my computer!

this is a serious problem please help me out here!
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Can you post the System Information, Display Devices, and Sound Devices sections of your Dxdiag report please.

    1. From the Windows key click *Start* menu, then click *Run*. If you are running Vista/7 you will not need to click *Run*
    2. In the *Open* box, type: dxdiag (hit enter). If you are running Vista/7 just start typing: dxdiag (hit enter)
    3. If this is your first time running dxdiag, click *Yes* to launch the DirectX Diagnostic Tool.
    4. Click *Save All Information* to create a dxdiag report.
    5. Copy the System, Display and Sound section and post your results.

    Sincerely,
    Cryptic Studios Technical Support
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010

    System Information
    Time of this report: 1/12/2010, 19:35:08
    Machine name: BUSINESS-PC
    Operating System: Windows Vista™ Ultimate (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.090803-2339)
    Language: English (Regional Setting: English)
    System Manufacturer: ASUSTEK COMPUTER INC
    System Model: P5W DH Deluxe
    BIOS: BIOS Date: 07/27/07 16:05:27 Ver: 08.00.12
    Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
    Memory: 4094MB RAM
    Page File: 2455MB used, 5948MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    DxDiag Version: 7.00.6002.18107 32bit Unicode

    Display Devices
    Card name: Radeon X1550 Series
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI Radeon Graphics Processor (0x719F)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_719F&SUBSYS_0840174B&REV_00
    Display Memory: 2301 MB
    Dedicated Memory: 509 MB
    Shared Memory: 1791 MB
    Current Mode: 1024 x 768 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: atiumdag,atiumdva,atiumd64.dll,atiumd6a.cap,atitmm64.dll
    Driver Version: 8.14.0010.0647 (English)
    DDI Version: 9Ex
    BGRA Supported: Yes
    Driver Attributes: Final Retail
    Driver Date/Size: 4/28/2009 05:01:15, 3839488 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-32DF-11CF-7C76-4A28A1C2C535}
    Vendor ID: 0x1002
    Device ID: 0x719F
    SubSys ID: 0x0840174B
    Revision ID: 0x0000
    Revision ID: 0x0000
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Sound Devices
    Description: Headphones (High Definition Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0882&SUBSYS_1043E601&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.00.6002.18005 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 4/11/2009 05:39:51, 275456 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Digital Output Device (SPDIF) (High Definition Audio Device)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0882&SUBSYS_1043E601&REV_1001
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.00.6002.18005 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 4/11/2009 05:39:51, 275456 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    ok this has now been done, thank you for the swift reply
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Looks like your video card is bellow the minimum system requirements, but your driver is also pretty old. Try updating your video card driver from ATI's website and if you get the crash again its probably because your video card does not have the bells and whistles that the game requires.

    http://www.startrekonline.com/faq#19 << System Requirements for STO

    Please update the drivers for your video card with the following steps.

    Finding and Downloading a Newer Driver

    1. Go directly to the Web site of your driver's manufacturer.
    2. Click on the link for your video card, brand of video card or brand of video chip (if you don't have a separate video card).
    3. Follow instructions to download the driver.
    4. Save the file on your computer's desktop.

    Installing the New Driver on Vista

    1. Open the Control Panel on your computer, Under the Programs section, click the Uninstall a program.
    2. Find and select the drivers for your video card and click the Uninstall/Change button and follow the instructions. Restart your computer if asked.
    2. Double-click on the icon for the downloaded driver file.
    3. Follow installation instructions.
    4. Restart the computer if asked.

    Sincerely,
    The Cryptic Online Team
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    GM_Doog wrote:
    Sincerely,
    The Champions Online Team

    Sign fail? :p
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    the cards work fine with higher graphics games, plus I dont have the money to upgrade them, £500 to update the system.
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