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Pre-order key redeem bug!

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I ordered the DDE from Direct2Drive, logged into my account and redeemed the key. I go through the confirmation, everything looks fine, then for some reason I appear to have been logged out of my account. I logged back in and click the My Account link. I see the following

You have no products. Click here to enter a key.

I re-enter my key and get the following:

This product key is already active, it cannot be used again.

Should something appear here or is this normal? I am still downloading the client so I can't confirm whether or not I can login.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Yup, same thing here except I never had it accepted. I just got that same error from the start. I've contacted D2D about it but they say it's all in Cryptics hands and contact their support. I now have a ticket with Cryptic but this is not a very promising experience. If they can't get a beta key correct, how will they deal with the retail key? I'll try again tonight when I get home and see if it fixed itself.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I noticed I DID get an e-mail saying my key was activated.


    Star Trek Online - Product Activation Confirmation

    Star Trek Online
    to me

    show details 2:10 PM (40 minutes ago)

    Dear TheWulf, This email is to confirm that you have activated the followings:

    * Star Trek Online - Preorder

    Thank you for choosing Star Trek Online! Sincerely, The Cryptic Account Team This automated informational email has been sent to you as part of your Star Trek Online subscription. Please do NOT reply to this email, as we are unable to respond to your reply from this address.

    I will try to login tonight and hope it works...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I used my activation Code f
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Same problem for me, entered code on the website went through everything now it says no products enter key and if i try again it says key is in use
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Same, made a ticket, I pre order from play.com in the uk. Website probably got overloaded, their database say yes the key has been activated but to which account. Then log out. I wonder how long its going to take for them to notice.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    My product has *just* appeared now in the My Account page.

    It seems like they have a batch server to process the keys and it's probably a little bit overloaded right now. Or maybe they saw this thread and fixed it manually, IDK.

    In either case, thank you.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    same, saw my account just waiting for the email which was suppose to come with it pre bonus code :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    yeh mine has appeared also, thanks cryptic
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I downloaded sto from the sto website and i bought a cd key, ive enterd my key in and its saying i have no products? ive had the email confirming my acount is active but i cant login to the game and its still saying i have no products. what have i done wrong?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    to activate the account retail key you need to do all three steps.
    1. Enter your retail key
    2. Enter a subscription options (required)
    3. Enter a valid credit card or game card or paypal. (required and must be verified)


    then your key is activated you will have the 30 days bonus subscription and will not be charged for your subscription until the 30 days are used up. If you cancel before the 30 days are up you will not be charged at all and your game account will be inactive after the 30 days.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    PegasusMD wrote:
    to activate the account retail key you need to do all three steps.
    1. Enter your retail key
    2. Enter a subscription options (required)
    3. Enter a valid credit card or game card or paypal. (required and must be verified)


    then your key is activated you will have the 30 days bonus subscription and will not be charged for your subscription until the 30 days are used up. If you cancel before the 30 days are up you will not be charged at all and your game account will be inactive after the 30 days.

    This. And please don't necro threads.
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