So I downloaded the launcher from d2d and installed it, but when I enter my Name and Pass it's telling me invalid user name or password. Funny as have the preorder listed on my account and of course for some reason the site wont even let me open a support ticket????
I have the same issue, when I launch the STO launcher I input my user name and password but it says invalid username or password.
I tried launching the game client from the exe in the game folder, it loads the game and I enter my details in the log in screen, then I time out from the account server.
Running windows7 x64 but I think it might just be server overload. I've been trying for an hour to log in.
I tried launching from the exe also and it does the exact same thing, wont let me log in at all just tells me wrong user or password. the ver the launcher is listing is Launcher ver. CL_2010_01_06_22_23
We are aware that some players may be experiencing difficulties logging into Star Trek Online or experiencing crashes while creating a character. We are currently working on resolving this issue and expect the issue to be resolved shortly.
We are aware that some players may be experiencing difficulties logging into Star Trek Online or experiencing crashes while creating a character. We are currently working on resolving this issue and expect the issue to be resolved shortly.
Sincerely,
Cryptic Studios Technical Support
So are you sayinng this is a known issue as most the post here sound like people are able to enter thier name and pass and it accepts them, beside the one other that posted here I havn't read anyone else having the same issue.
And is this why support tickets are turned off or don't work? or is that just an issue I'm having?
and beside the 2 of us anyone else having the same issue?
I had the same problem the first time I tried it. The client downloaded on Steam, the launcher opened fine, but then I got "invalid username or password".
I figured it was due to the game servers, as my account works fine on the website.
I too have this problem. It seems to be fairly common. I started a thread on it this morning and I didnt get an answer on that either, so I will do so again on the administrative forum and hope for better luck.
Comments
I tried launching the game client from the exe in the game folder, it loads the game and I enter my details in the log in screen, then I time out from the account server.
Running windows7 x64 but I think it might just be server overload. I've been trying for an hour to log in.
Are the support tickets turned off atm?
Sincerely,
Cryptic Studios Technical Support
So are you sayinng this is a known issue as most the post here sound like people are able to enter thier name and pass and it accepts them, beside the one other that posted here I havn't read anyone else having the same issue.
And is this why support tickets are turned off or don't work? or is that just an issue I'm having?
and beside the 2 of us anyone else having the same issue?
go figure lol
I figured it was due to the game servers, as my account works fine on the website.
it say engage and cryptic atari loading black and stay there for 1h