Can you post the System Information, Display Devices, and Sound Devices sections of your Dxdiag report please.
1. From the Windows key click *Start* menu, then click *Run*. If you are running Vista/7 you will not need to click *Run*
2. In the *Open* box, type: dxdiag (hit enter). If you are running Vista/7 just start typing: dxdiag (hit enter)
3. If this is your first time running dxdiag, click *Yes* to launch the DirectX Diagnostic Tool.
4. Click *Save All Information* to create a dxdiag report.
5. Copy the System, Display and Sound section and post your results.
I'm having the same issue in video option section of the launcher, it will not allow me to apply any of the settings changes including the refresh rate
I have a GeForce 8800 GTS 512MB and I just updated the video drivers last night
System Information
Time of this report: 1/12/2010, 18:12:22
Machine name: NIALL-PC
Operating System: Windows Vista Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090805-0102)
Language: English (Regional Setting: English)
System Manufacturer: Packard Bell BV
System Model: EASYNOTE TN36
BIOS: Ver 1.00PARTTBL
Processor: Pentium(R) Dual-Core CPU T4200 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 3000MB RAM
Page File: 1932MB used, 4299MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode
Display Devices
Card name: Mobile Intel(R) 4 Series Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 4 Series Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_C2161631&REV_09
Display Memory: 1308 MB
Dedicated Memory: 64 MB
Shared Memory: 1244 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: igdumdx32.dll,igd10umd32.dll
Driver Version: 7.15.0010.1527 (English)
DDI Version: 10
Driver Attributes: Final Retail
Driver Date/Size: 7/11/2008 02:17:00, 536576 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-6902-11CF-7670-1CE2A9C2CA35}
Vendor ID: 0x8086
Device ID: 0x2A42
SubSys ID: 0xC2161631
Revision ID: 0x0009
Revision ID: 0x0009
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
Try changing the Display mode to Fullscreen, then see if you can change your video settings. If you still can't change your resolution or refresh rate, try launching the game as an administrator.
To launch the game in Admin mode, go to the install folder and right click on the "Star Trek Online.exe" file and try running the file as an Administrator.
Of if you are running XP
Please try running the game as an administrator
To run the game as an administrator
1. Browse to the folder where the game was installed
2. Right-Click on the "Star Trek Online.exe" executable and choose Run as...
3. Select the "Run as the following user" option and use computer's administrator user name and password
I'm haveing the same problem but with a toshiba. I updated the driver but that did not help at all. Here is my data.
Time of this report: 2/22/2010, 20:05:41
Machine name: CHARLES-PC
Operating System: Windows Vista Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.091208-0542)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite L505
BIOS: InsydeH2O Version 1.10
Processor: Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 2940MB RAM
Page File: 2317MB used, 3768MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode
if you need more just tell me.
Same problem here. ATI 4870 (Last drivers) in a gamming pc, really annoying. Any change i want to make on the video settings it gives me a crash
D3DERR_INVALIDCALL while resetting the device.(x,xx memory available). Really can not change the resolution neither in full or windowed screen. I won't play this game in 1280*1024. I also updated my directx to JUN 2010 version, no success.
Is really that simple, there is a config/ini file to do it manually, at least the resolution, other options could wait for a patch if there would be one.
Same problem here. ATI 4870 (Last drivers) in a gamming pc, really annoying. Any change i want to make on the video settings it gives me a crash
D3DERR_INVALIDCALL while resetting the device.(x,xx memory available). Really can not change the resolution neither in full or windowed screen. I won't play this game in 1280*1024. I also updated my directx to JUN 2010 version, no success.
Is really that simple, there is a config/ini file to do it manually, at least the resolution, other options could wait for a patch if there would be one.
Thanks, Gracias!!!!
D3D Errors are really nothing the game can correct as this is a communication between your driver and the DirectX API. Attach your dxdiag to a post there might be something in there that might give us an answer.
To create a DXDiag report, follow these steps:
1. Click "Start" menu, then click "Run"
2. In the "Open" box, type: DXDiag (hit enter)
3. If this is your first time running DXDiag, click "Yes" to launch the DirectX Diagnostic Tool.
4. Click "Save All Information" to create a DXDiag report.
5. Choose a name and location for the dump file (recommend desktop) and click "Save".
install the drivers for your motherboards chipset and also the newest version of the driver for your
machines video card.
If you go to start > run and type dxdiag do you have Direct Draw and Direct
3D acceleration enabled or not available? If you have the option here to enable these, do so.
**Special note** if it is a Intel series graphics card, then you can expect a lot of "issues".
D3D Errors are really nothing the game can correct as this is a communication between your driver and the DirectX API. Attach your dxdiag to a post there might be something in there that might give us an answer.
To create a DXDiag report, follow these steps:
1. Click "Start" menu, then click "Run"
2. In the "Open" box, type: DXDiag (hit enter)
3. If this is your first time running DXDiag, click "Yes" to launch the DirectX Diagnostic Tool.
4. Click "Save All Information" to create a DXDiag report.
5. Choose a name and location for the dump file (recommend desktop) and click "Save".
Here is my DxDiag report. I updated my drivers with no succes, when I minimize or change any settings the problem persist, ive been trying to change the ini file but it's a little tricky, shame I cannot turn on everything, my gcard dupports them, grrrrr!!!
Comments
What kind of graphics card do you use?
looking at the specs i should ave no trouble
1. From the Windows key click *Start* menu, then click *Run*. If you are running Vista/7 you will not need to click *Run*
2. In the *Open* box, type: dxdiag (hit enter). If you are running Vista/7 just start typing: dxdiag (hit enter)
3. If this is your first time running dxdiag, click *Yes* to launch the DirectX Diagnostic Tool.
4. Click *Save All Information* to create a dxdiag report.
5. Copy the System, Display and Sound section and post your results.
Sincerely,
Cryptic Studios Technical Support
I have a GeForce 8800 GTS 512MB and I just updated the video drivers last night
Sound Devices
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_1631C216&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5672 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/25/2008 01:03:46, 2158432 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
System Information
Time of this report: 1/12/2010, 18:12:22
Machine name: NIALL-PC
Operating System: Windows Vista Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090805-0102)
Language: English (Regional Setting: English)
System Manufacturer: Packard Bell BV
System Model: EASYNOTE TN36
BIOS: Ver 1.00PARTTBL
Processor: Pentium(R) Dual-Core CPU T4200 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 3000MB RAM
Page File: 1932MB used, 4299MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode
Display Devices
Card name: Mobile Intel(R) 4 Series Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 4 Series Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_C2161631&REV_09
Display Memory: 1308 MB
Dedicated Memory: 64 MB
Shared Memory: 1244 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: igdumdx32.dll,igd10umd32.dll
Driver Version: 7.15.0010.1527 (English)
DDI Version: 10
Driver Attributes: Final Retail
Driver Date/Size: 7/11/2008 02:17:00, 536576 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-6902-11CF-7670-1CE2A9C2CA35}
Vendor ID: 0x8086
Device ID: 0x2A42
SubSys ID: 0xC2161631
Revision ID: 0x0009
Revision ID: 0x0009
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
Sincerely,
Cryptic Studios Technical Support
Try changing the Display mode to Fullscreen, then see if you can change your video settings. If you still can't change your resolution or refresh rate, try launching the game as an administrator.
To launch the game in Admin mode, go to the install folder and right click on the "Star Trek Online.exe" file and try running the file as an Administrator.
Of if you are running XP
Please try running the game as an administrator
To run the game as an administrator
1. Browse to the folder where the game was installed
2. Right-Click on the "Star Trek Online.exe" executable and choose Run as...
3. Select the "Run as the following user" option and use computer's administrator user name and password
Sincerely,
The Champions Online team
Latest drivers... same problem.
Really, really annoying.
Time of this report: 2/22/2010, 20:05:41
Machine name: CHARLES-PC
Operating System: Windows Vista Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.091208-0542)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite L505
BIOS: InsydeH2O Version 1.10
Processor: Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 2940MB RAM
Page File: 2317MB used, 3768MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode
if you need more just tell me.
Same issue. Running it maximized defeats the purposes of 2560x1600 res, and 1024 is too small.
Card name: Mobile Intel(R) 4 Series Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 4 Series Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_FF101179&REV_07
Display Memory: 1341 MB
Dedicated Memory: 128 MB
Shared Memory: 1213 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: igdumdx32.dll,igd10umd32.dll
Driver Version: 7.15.0010.1670 (English)
DDI Version: 10
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 3/3/2009 14:01:20, 536576 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B78E66-6902-11CF-4F74-1ADFA7C2CA35}
...
The fastest gaming laptop that G4 ever reviewed was the Asus stealth bomber one, and it costs about $1600.
Also... I can't seem to change my resolution either. In any screen mode.
D3DERR_INVALIDCALL while resetting the device.(x,xx memory available). Really can not change the resolution neither in full or windowed screen. I won't play this game in 1280*1024. I also updated my directx to JUN 2010 version, no success.
Is really that simple, there is a config/ini file to do it manually, at least the resolution, other options could wait for a patch if there would be one.
Thanks, Gracias!!!!
D3D Errors are really nothing the game can correct as this is a communication between your driver and the DirectX API. Attach your dxdiag to a post there might be something in there that might give us an answer.
To create a DXDiag report, follow these steps:
1. Click "Start" menu, then click "Run"
2. In the "Open" box, type: DXDiag (hit enter)
3. If this is your first time running DXDiag, click "Yes" to launch the DirectX Diagnostic Tool.
4. Click "Save All Information" to create a DXDiag report.
5. Choose a name and location for the dump file (recommend desktop) and click "Save".
machines video card.
If you go to start > run and type dxdiag do you have Direct Draw and Direct
3D acceleration enabled or not available? If you have the option here to enable these, do so.
**Special note** if it is a Intel series graphics card, then you can expect a lot of "issues".
Here is my DxDiag report. I updated my drivers with no succes, when I minimize or change any settings the problem persist, ive been trying to change the ini file but it's a little tricky, shame I cannot turn on everything, my gcard dupports them, grrrrr!!!
Engage!!!