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How long should updating the launcher take?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
5 minutes? 10 minutes? more? just wondering since I've been sitting here for about 10 min and there's no status bar...
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    5 minutes? 10 minutes? more? just wondering since I've been sitting here for about 10 min and there's no status bar...

    It depends on how must strain the server is under. ATM there are probably a few thousand players connecting.

    What you could do, is relaunch the launcher, and click the options in the top left corner. Choose one of the proxy servers listed there and see if that helps you.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Hi,

    Do you mean that you have completely downloaded the client and then installed it, and after that double clicked on the icon to launch? If you are logged in I believe the program will start patching.

    For myself it had to download an extra 172MB this morning for the patch, and that took about 2 to 3 minutes at most.

    If you are hung at that time, can you make sure that you are able to connect to the Internet with the program and that it is not currently blocked by a firewall?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    tedgp123 wrote: »
    It depends on how must strain the server is under. ATM there are probably a few thousand players connecting.

    What you could do, is relaunch the launcher, and click the options in the top left corner. Choose one of the proxy servers listed there and see if that helps you.

    Except that I haven't even seen the launcher yet...it just goes straight to the Cryptic Launcher Autoupdate.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Somewhere around 5 minutes max (maybe 10 on satellite or something). Anything beyond that probably means you can't get a connection to the patch server. Check that your firewall isn't doing any outbound blocking.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    JJHawk wrote:
    Hi,

    Do you mean that you have completely downloaded the client and then installed it, and after that double clicked on the icon to launch? If you are logged in I believe the program will start patching.

    For myself it had to download an extra 172MB this morning for the patch, and that took about 2 to 3 minutes at most.

    If you are hung at that time, can you make sure that you are able to connect to the Internet with the program and that it is not currently blocked by a firewall?

    I really wish it had a status bar so I could tell you something useful about speeds and such :mad: therefore I don't know anything about how much or how fast I'm downloading.

    As for this problem, whenever I click to start up the client (after downloading), it takes me straight to this autoupdater. I downloaded from here:

    http://games.on.net/file/31515/Star_Trek_Online_Beta_Client_v20091228
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    coderanger wrote:
    Somewhere around 5 minutes max (maybe 10 on satellite or something). Anything beyond that probably means you can't get a connection to the patch server. Check that your firewall isn't doing any outbound blocking.

    I have created an exception for the Cryptic Game Launcher via Windows Firewall...any suggestion to see if its working?

    I have also found the advanced Outbound instructions...have no idea how to check for outbound blocking though.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Just started it up again running as an administrator...let's see how it goes.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Still the same box.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Still the same box.

    Try disbaling the firewall and runnign the launcher. See if that works. IF it does, you know its a firewall issue, if it doesnt, you can switch the firewall back on.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Going to try something different.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    In case you're wondering what I'm working with

    http://www.speedtest.net/result/680167164.png
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    bump...i've tried everything...firewall turned off, run as admin, give it permissions for outbound and inbound...is there ANY manual solution? and why the heck wasn't a status bar included?!?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    wrote:
    bump...i've tried everything...firewall turned off, run as admin, give it permissions for outbound and inbound...is there ANY manual solution? and why the heck wasn't a status bar included?!?
    There is no status bar because the auto-update system is very simple and just sends a single "packet" (its TCP so packet is a bit of a nebulous term) with the entire file. Once the whole thing is receieved by the OS, the bar would jump from 0% to 100%. Can you please download and run the nettest tool (files.champions-online.com/nettest.exe) and post a screenshot of the results?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    coderanger wrote:
    There is no status bar because the auto-update system is very simple and just sends a single "packet" (its TCP so packet is a bit of a nebulous term) with the entire file. Once the whole thing is receieved by the OS, the bar would jump from 0% to 100%. Can you please download and run the nettest tool (files.champions-online.com/nettest.exe) and post a screenshot of the results?

    Using my ethernet connection (normally the slower one), it simply timed out. However, using my wi-fi connection...

    http://i46.tinypic.com/294q97n.png

    (and yes, it's still sitting on 7255. and I have tested the launcher with both the wi-fi and the ethernet connection with no success.)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    wrote:
    Using my ethernet connection (normally the slower one), it simply timed out. However, using my wi-fi connection...

    http://i46.tinypic.com/294q97n.png

    (and yes, it's still sitting on 7255. and I have tested the launcher with both the wi-fi and the ethernet connection with no success.)
    That would be the problem then. Your ISP is entirely blocking our port range. You will have to ask them to allow outbound traffic to us on ports 7000-7999.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    coderanger wrote:
    That would be the problem then. Your ISP is entirely blocking our port range. You will have to ask them to allow outbound traffic to us on ports 7000-7999.

    well ****. what a surprise, my college internet would ruin EVERYTHING. thanks your help, man. :(
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