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Vista x64 bit unable to install

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I downloaded the client from fileplanet, when I went to install it said this program is incompatible with the version of windows I am running and to check my system to see if I need an x86 (32 bit) or x64 (64 bit) version of the program and then contact the software publisher.

I am running windows Vista 64 bit.

any suggestions?
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I was just having the same error... Running Vista Home premium x64. I fixed it by redownloading (I know this sucks!). I noticed that the first time I downloaded, the EXE had a generic windows icon, and after I redownloaded, it had an icon of the STO logo. After redownload it installed with no problems. (I didn't have to run as administrator or in compatibility mode.) I hope this helps :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I have the same problem. Downloaded from fileplanet and got that error when I tried setup.exe. Deleted all files....that hurt. Downloaded again from a differnt source, and got the error again. Updated all my drivers. I'm using 7 x64, so changed compatibility settings to vista, and then xp, got same error. Changed folder name so I could save and am now downloading form the official Cryptic site. That should be done in over a day! Don't really expect it to work.

    Really could use some advice, please!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Joraxle wrote: »
    I downloaded the client from fileplanet, when I went to install it said this program is incompatible with the version of windows I am running and to check my system to see if I need an x86 (32 bit) or x64 (64 bit) version of the program and then contact the software publisher.

    I am running windows Vista 64 bit.

    any suggestions?

    sounds like a corrupt download .
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    For me at least, the .EXE file was the only one corrupted. I redownloaded just that from the Torrent, and it installed and ran perfectly. I don't know why only the EXE would be corrupted, but apparently it was.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Same error for me as well. Downloading again :mad: Do I need to delete the old download first, or can I just download again and it will copy over the old files?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Balendor wrote:
    Same error for me as well. Downloading again :mad: Do I need to delete the old download first, or can I just download again and it will copy over the old files?

    technically you can do that but it helps it not to barf ,if you have a fresh install.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I have Vista HP 64 bit as well and it works for me.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    minago2 wrote:
    technically you can do that but it helps it not to barf ,if you have a fresh install.

    Shoot, well I guess I'll see what happens. I had to restart the download and leave for work. I just left the files there to be copied over (just in case all it was was incomplete). At 50 Kb / sec, this is a lot of fun. Oh well, I suppose I get what I pay for ($0 to Fileplanet).

    Still, if anyone else has this error, please just add a comment to this thread. Helps make their tech people see how widespread it is.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I had this issue with Win7 64bit. I didn't have to redownload the entire thing. Just the 2.5MB setup EXE file was bad. I redownloded that from the torrent and now things are working ok. Poster that said the icon changed was correct as well. When the icon got better, so did the result.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Balendor wrote:
    Shoot, well I guess I'll see what happens. I had to restart the download and leave for work. I just left the files there to be copied over (just in case all it was was incomplete). At 50 Kb / sec, this is a lot of fun. Oh well, I suppose I get what I pay for ($0 to Fileplanet).

    Still, if anyone else has this error, please just add a comment to this thread. Helps make their tech people see how widespread it is.

    I am having the same problem with Windoows 7 64 bit and all drivers properly and professionally updated. Error Message wants me to contact STO for instructions on how to proceed, but haven't found any announcement yet about how to or where to deal with the problem. I downloaded the from the STO site. Any pros reading this section yet?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    ive redownloaded the file 3 times already and keep getting the non compatible with my system message, ive downloaded fileplanet, torrent and the cryptic .exe version and no dice with all 3, ive also turned off UAC and still no go about to just give up.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Installed on Vista x64 no problems. Has UAC active, downloaded from games on net.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    i dont know what to try anymore 3 seperate downloads started yesterday morning about 12 hours a piece, would like a dev response please
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I've downloaded twice and I cannot install either.

    I'm running Win7 x64 and my copy chokes up at installing DirectX.exe /silent and will eventually hang my PC. :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    yeah one of my friends has Vista 64 and of course tells me he runs it with no problem and i tell him well great for you but doesnt really help me lol. Just go download it again he says yeah realizing it takes 12 hours to download it, not going to happen.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Hariel wrote:
    i dont know what to try anymore 3 seperate downloads started yesterday morning about 12 hours a piece, would like a dev response please

    3 downloads and still can't install? Doesn't sound good for my chances that my second download will have much success. Any Dev suggestion for this? Other than download again of course. :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I had the same problem on win 7 x64.

    By accident this happened and solved the problem: I deleted the download to recycling bin and restored it from there. After I did that, the setup.exe had a STO icon and run like intended.

    Can someone confirm that?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    heh ill let you know in 3 hours when the last gig finishes downloading for the fourth time, if this was any other game i would of stopped trying after 2 times but i love Star Trek what can i say willing to give it a fourth shot lol.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Sure it's the downloaded file. I have Vista 64bit and haven't had any problems
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Eldradt wrote:
    I had the same problem on win 7 x64.

    By accident this happened and solved the problem: I deleted the download to recycling bin and restored it from there. After I did that, the setup.exe had a STO icon and run like intended.

    Can someone confirm that?

    That'll be worth 5 bars of gold pressed latinum if it works. I'll try it once I get home from work this evening. Assuming my 7 gig @ 50 KB/second download is finished. :o
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    EaglePryde wrote: »
    Sure it's the downloaded file. I have Vista 64bit and haven't had any problems

    yeah but like ive written ive downloaded now for the fourth time the other 3 from 3 different sources - Fileplanet, Torrent, and the .exe from the website, strange that all 3 would be corrupted?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Sounds like the FilePlanet downloader is corrupting the setup.exe file.

    Please try deleting the setup.exe file and rerun the FilePlanet downloader, this should check your files and re-download the setup file.

    Sincerely,
    Cryptic Studios Technical Support
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I tried deleting the executable and then re-downloading it. I get the same thing. Hangs on the DirectX portion of the install.

    I even went ahead and re-downloaded the directx installer from MS website and it says:

    "DirectX setup has determined that a newer or equivalent version of DirectX has been installed already. No installation is necessary."
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    flaresama,

    Sounds like your Fileplanet download has more corrupt files than just the Setup.exe. Delete the files that it downloaded and try the downloader again or pick a different source for the Open Beta Client from the download page.

    http://www.startrekonline.com/download

    Sincerely,
    Cryptic Studios Technical Support
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Well, no luck with deleting the downloaded files and then restoring them from the recycle bin. So, now I'll delete the setup.exe file and try to download again (from Fileplanet). Sigh, in a queue for 60 minutes just to get back in. :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    So I was just lucky, hu? Strang thing...

    What I else did was, I deleted the files, startet torrent (mu torrent), realized I had deleted the files, stopped torrent, deleted the new files and recovered the old ones...

    After that it worked. Dunno why, just telling...

    P.S. you can download the setup.exe seperatly via torrent without any waiting time... (didn't help for me)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    wow so the only solution to this is another 5 hour download that might not work? any dev think they might be able to come up with a better solution than that? my ultimate respect to you guys cause im sure there are alot of issues going with this. as would be expected with any game this large. would just love if these two months of waiting could be resolved with more than just a "maybey" solution. this seems to be a larger problem if it is happening repeatedly. has any solution been found? im going nuts over here waiting and would love to join my fleet in this open beta time to see your great creations:p
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    ok i found a solution for us already guys. delete just the exe. file download just the exe. file from the torrent that they have for us. it took me ten minutes and poof! now im patching!!!! hope this helps you all

    there had to be something corrupt in that file from our download sites. this worked great!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    1. Vista and 7 act similarly with installing new programs. What you want to do in both is run setup.exe as an admin. It is essential that you do this, because it just won't work otherwise. There should be no compatibility issues, as the game is certified for XP, Vista, and 7 (apparently) 32- and 64-bit.

    2. FilePlanet, as I am sure other sites do, has you download a zipped folder. What you must do it unzip the folder by right-clicking on the folder itself and pressing unzip (or something to that effect). It will take a long time, but it worked for me on 7 x64. The featureless icon for setup.exe should then change in the new folder to the STO icon. It doesn't matter where you put this new folder, because setup just creates another folder in your C:\ drive. You usually can't run programs in a zipped folder, because the zipping compresses the folder for transfer between computers.

    Best of luck to you with your issues! I hope this helps!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Ya know, its been doing the same thing to me, when I try to use the setup. Running it as an Admin only results in a file not found message. I use Vista x86..
    Ugh. Second time downloading it.. and fileplanet isn't being very cooperative, either. I don't think it ever finished the download- rather, it just, about 80% of the way through, shunted me out, and stuck me back into the line.
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