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Account Error, Please Contact Billing support?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I was downloading the patch for open beta when my launcher closed. I thought, no big deal, it will start where i left off, so i go back in and it wont start downloading again, at the bottom of the page it says "Account error, please contact Billing Support." What does this mean?
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    i have the same problem?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Are you also seeing the little light off at the top that says "Server Down", like I am?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I have similar issue.

    Also, when I try to contact billing support, it goes to the "page not found" page.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Darth_Trek wrote:
    Are you also seeing the little light off at the top that says "Server Down", like I am?

    I am as well.

    I'll check back in an hour or so and see if I still get the same error.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    yes server is down:cool:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    sevensided wrote:
    I have similar issue.

    Also, when I try to contact billing support, it goes to the "page not found" page.

    I know, why would they say to go there if theres no page?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I know, why would they say to go there if theres no page?

    In my case, it took me to the Billing and FAQ page...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Darth_Trek wrote:
    In my case, it took me to the Billing and FAQ page...

    Then theres a litttle link which should lead you to where you can open a ticket, but "Page not found."
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I am have the same error.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I had account error and checked my email where it recommended uninstalling and then going to beta to download. I did so and it tells me I need to repost my code again. My account still shows my champions online closed beta stuff and my preorder but I can't redownload the game anymore.

    Id really like to start it downloading before all the new beta folks start doing the same.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I imagine the problem is that the server is down and the error message is just generic.
    It would be useful to know the following though. If i leave my downloader open while the server is down, and the server comes back up, will it automatically start up again or does it need to be restarted. I hope it works automatically as i'm gonna get some sleep and leave this bad boy on.

    Hope the game servers hold up better.

    Killy
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    It's definitely because the Server's Down that we're getting the "Contact Billing Support Message".

    I assure you.
    ;)

    Just gotta wait for them to fire up the server again, I guess.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I too have just downloaded installed and opened laucher to see that server is down so no biggie if it is but get lickle worried when i see at the bottom it says account error... my brother just jumped on and actually made it in game but got message saying can not enter at this time so has the server gone down within that last 40mins or do i really have a account problem

    :confused:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Same problem here.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    i can only presume it has to do with the server being down.

    I didn't see a post about closed beta participants needing a different key or such...but please correct me if I'm wrong.

    Some official notification on here would be nice...but this isn't a world ender for me.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Darth_Trek wrote:
    It's definitely because the Server's Down that we're getting the "Contact Billing Support Message".

    I assure you.
    ;)

    Just gotta wait for them to fire up the server again, I guess.

    Hope so, i logged in with my pc that i had done the torrent download from and it worked, tried my laptop which i had downloaded the previous closed beta software to and i got that message.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I hope my

    Activated Features

    * Star Trek Online Closed Beta
    * Star Trek Online - Preorder
    * Guaranteed Closed Beta Access - View Status

    Doesn't mean I was allowed in closed beta and am not booted out of open beta. Anyone one else with this problem still have the beta section on the homepage?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I hope my

    Activated Features

    * Star Trek Online Closed Beta
    * Star Trek Online - Preorder
    * Guaranteed Closed Beta Access - View Status

    Doesn't mean I was allowed in closed beta and am not booted out of open beta. Anyone one else with this problem still have the beta section on the homepage?

    If you were in closed beta, then your key is upgraded to open beta access, or so i've heard.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I just opened Launcher, says server is back up, and im patching, although it appears i've lost the thirty-some percent i had previously downloaded.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I just opened Launcher, says server is back up, and im patching, although it appears i've lost the thirty-some percent i had previously downloaded.

    Not actually true, you got the thirty-some percent, it's just that the patcher picks up where it left off and resets the percentage to 0. The patcher goes file by file, it doesn't download one big file and then extract it or anything like that.

    Also, just want to make sure every knows, the Billing support thing is just the error that shows up when the server is down. Just wait till it's back up. I was sorta hoping that Cryptic would get around to fixing that bug.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Ah, thanks for the clarification, about both things. :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Bah All I have is a download page that leads to server not found.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Avatar_Ko wrote:
    Not actually true, you got the thirty-some percent, it's just that the patcher picks up where it left off and resets the percentage to 0. The patcher goes file by file, it doesn't download one big file and then extract it or anything like that.

    Also, just want to make sure every knows, the Billing support thing is just the error that shows up when the server is down. Just wait till it's back up. I was sorta hoping that Cryptic would get around to fixing that bug.

    Sweet Thanks.

    Im letting the older client i downloaded patch on this machine its pretty darn slow.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    i also have this now on one of my computers. i installed the game, patched it, and immediately after the patch was done i loaded the game.. it started fine and i could get to the main menu. i closed it down. and tried to load it again, and now i get the ACCOUNT ERROR message on the patcher.

    ii installed the game on another computer, patched it, and it started up again just fine.. but just in case, i minimized the game and im leaving it open on the menu screen until open beta starts....

    im not gonna let some stupid glitch get in my way.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    It's patching for me now that the server is up. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Did you need to be in the 'Closed' beta to get past the log in of the launcher? Or is it supposed to work for those of us with 'Open' beta keys?

    The support ticket link says page not found.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I'm getting this error now too. It was working a couple hours ago :/

    Edit: Yes it does say "SERVER DOWN" in the corner.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Same boat... so it really looks like it's just a generic message... btw, just to compare:

    Launcer Version: CL_2010_01_06_22_23
    Client Version: ST.0.20100108a.0

    Got the client version by running the GameClient.exe file.

    I am assuming this is all we can do until tomorrow when OB opens up...???
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Login servers might have been taken down for some kind of update.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    WTF??? I can't find where I place my credit card info ??? just has the option to change my email and something called cryptic points?
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