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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Closed Beta to Open Beta upgrade problem?

SystemSystem Member, NoReporting Posts: 178,018 Arc User
edited January 2010 in Windows and General: PC, Network, and Other Technical Issues
Hi there.

Supposedly, according to the launcher news and my email, closed beta participants were auto-migrated to Open Beta account status.

Mine wasn't.

So.. um.. what now?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Please file a ticket with the billing support team, they generally sort out account access issues.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I'm having a similar issue, but when I go to submit a ticket, it takes me to the "page not found" page. And yes, I'm logged in.


    Very tricky devs.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I have the same problem.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    You should just be able to put a ticket in at http://startrekonline.com/support . We are still switching the website over from CB to OB, so some links aren't working yet. /me gets out the geocities-chic Under Construction GIF.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    How can you tell if you were switched over?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    coderanger wrote:
    You should just be able to put a ticket in at http://startrekonline.com/support . We are still switching the website over from CB to OB, so some links aren't working yet. /me gets out the geocities-chic Under Construction GIF.

    Thanks. I actually think I might wait till tomorrow, see if you all sort this out by then,...if not, THEN I'll file a ticket.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    The link to submit a ticket is not even clickable when you go to the support page =(

    I wanted to update my client while i was at work tonight, o poopies.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I'm having the same problem, my account still shows that it is closed beta. The submit/review ticket link doesn't work.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Ditto to OP.

    My status page says
    Activated Features

    * Star Trek Online Closed Beta
    * Guaranteed Closed Beta Access - View Status

    I'm still patching at the moment though. I'm confused. :confused:

    And, apparently, I can still post here. The "Closed Beta Forum" is locked to everyone now. I missed that on first glance..
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    wrote:
    The link to submit a ticket is not even clickable when you go to the support page =(

    I wanted to update my client while i was at work tonight, o poopies.
    The /tickets URL should be live shortly.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Now that the server status is marked as "UP" the patching now works. It must default to that error when the server is down? That could be fixed :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Same issue here
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I have two preorder codes entered into my account and the graphic on the front page for Open Beta still says "
    "Click Here" I have heard that others say accepted is this a problem?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    *bump*

    any news on this? it's been hours and my closed beta account still hasn't been changed to open and the support tickets are still not active.

    can you specify a timeframe for "shortly"?

    thank you
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    I have the same issue, and clicking the ticket link refers me back to the front page (regardless if I'm using Firefox or IE).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2010
    Activated Features
    Star Trek Online Closed Beta
    Star Trek Online - Preorder
    Guaranteed Closed Beta Access - View Status

    Altho dont see anything from OB ? this correct? Or must i make a ticket?
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