Hello, I started playing STO about six months ago and despite the numerous bugs in the game I've been having fun. Until today I haven't spent a single dollar on the game. I got my first T6 ship from a phoenix prize pack. And then a Fleet ship purchased with modules earned through reputations. In an effort to gear these ships properly, I've been spending dilithium like crazy to get rep items. even going so far as to use the echange to transfer dilithium from an alt to my main.
I've just about completed my mid tier build when I discover we're having an upgrade weekend. I really wanted to take advantage of it, but found myself spent on dilithium. So I said TRIBBLE it, I'll buy some zen. Use it to load up on dill and finish getting all the rep items I wanted, upgrade them and maybe buy a few keys with the leftovers.
Immediately upon purchasing the zen, I discover the probation period. I'm given information that this probation period can be up to seven days, which of course is long after the upgrade weekend is over.
Does anyone have experience with this? How long does the probation period last? Is there anyone I can appeal to in order to expedite the process?