I bought the lifetime subscription package, I received everything else the package said, except the account bank slots. I checked the c store thinking maybe I had to claim them but only thing there was ones to buy.
I'd open a customer service request to LOG &/or Track it, be kind and explain that you received everything but got no Account Bank unlocked. Maybe they can help you, at least you'll get a reply from a Game Master in 1 day, and ask if there is anything they can do to help.
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https://arcgames.com/en/supportredirect/app/home/